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Courtyard by Marriott Austin Downtown/Convention Center
Ranked #66 of 202 Hotels in Austin
GreenLeadersSilver level
Dallas
Level 6 Contributor
163 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Great New Hotel”
Reviewed 22 July 2014

We pull down 4th St and for you Real World fans, this place is right next to the old Real World house when they were in Austin. Sorry! I love that stuff. But this is a new hotel that is clean, modern and so nice. Big rooms. Queen double rooms which is a must for me and the family The shower may be one of the best of all time. Service was great. They go out of their way to provide good service and it shows. We walked in and there were 3 people there to great us before we even got to the check in stand. The hotel is a Courtyard on one side and a Residence Inn on the other. It's across the street from the Convention Center. It's an easy walk to the 6th St bar scene. Close to a number of restaurants and a close drive to the bars and restaurants on South Congress. The work out room has new equipment but not really big. There is a pool but it's not really big either. With two hotels using both it could get crowded if busy. But all in all enjoyed my stay at the Courtyard in the great city of Austin TX.

Room Tip: Not sure there is a bad room in the place.
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Rowlett9105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Front Office Manager at Courtyard by Marriott Austin Downtown/Convention Center, responded to this review, 23 July 2014
Rowlett9105,
Thank you for continuing that drive up 4th St....Our associates will be happy to make dinner reservation for you at the old Real World Austin house. While our hotel renovation left us looking fantastic our associates are the cherry on top. They will always be found in the lobby and in front of their desk helping guests make the most of their time in Austin. I am glad they made a memorable impression and we all look forward to having you back on your next turn through our city. Thank you!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
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Corsicana, Texas
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 July 2014

We loved the convenience of the location of the Courtyard Marriott. If you are attending a convention, you can't get any closer. We parked our car in the garage and walked everywhere we went. The room was a good value, which was important to us. For a little more money, you can go a little more upscale by staying in the other half of the property, which is just called the Marriott (I think!). Their lobbies adjoin each other, and they share a parking garage. I shared a room with another convention attendee, and our only complaint was that the mattresses made our backs sore. Too soft, I guess. The best part was the wonderful team who worked in the lobby. The entire staff was always posted and visible out in front of the desk and in front of the hotel, always eager to assist in any way. They have a fun on-site restaurant, Champions, and a full-fledged Starbucks, but they are also ready to give customized dining advice. Overall a very good experience and oh-so-handy.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Manager at Courtyard by Marriott Austin Downtown/Convention Center, responded to this review, 18 July 2014
Cindy,
Thank you so much for staying with us during your conference and also for taking time to recognize our hard working associates. Their genuine care for each guest is energizing and their recommendations are top notch. We look forward to the opportunity to entertain in the future, thank you!
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Bogota, Colombia
Level 4 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 June 2014

stayed three nights on a texas road trip, one of the best marriott properties i have stayed in. location is amazing, the customer service and hotel staff is awesome. easy navigation to get to the running trails along town lake. two blocks away from downtown venues, easy access to I35. will stay here again.

Room Tip: any view is worth the stay.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArmyHapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Front Office Manager at Courtyard by Marriott Austin Downtown/Convention Center, responded to this review, 30 June 2014
ArmyHapa,
A run around Town Lake, a dip in Barton Springs, or dining and a comedy show. These are all just minutes out our front door. Our amazing team that is always available in the hotel lobby can also help you find some other 'local' secrets in the area that will be sure to impress. Thank you for your review! May your travels be safe.
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Hewitt, Texas
Level 3 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 June 2014

Courtyard Austin Downtown/Convention Center, 300 E. 4th Street, Austin, Texas 78701, 1-512-236-8008

We stayed at this hotel on June 20 – 21, 2014.

From the minute that we arrived at the Courtyard, we were treated with courtesy and friendliness. None of the staffers acted as if they were being friendly just to receive a tip; they were genuinely engaged in making sure each need that we had was met.

The Valet Parking was smooth; the check-in was perfectly executed. They were even able to give us our room before check-in time so that we were able to get settled early for our conference.

The ballroom staff set our conference up flawlessly and followed our pre-planned directions with large viewing screen, round tables, microphones, stage, etc.

The restaurant in the hotel had great service and food. When we accidentally left a credit card at the restaurant, they immediately put the card in the hotel safe; and we were able to retrieve it without any problem.

The spacious room had two queen-size beds, microwave/refrigerator, large bathroom with nice-sized mirror, hot water in the shower with tall shower head, numerous towels, firm mattresses, desk chair with table that pulled out, sofa chair, end table, wall-mounted thermometer for air and heat, chest-of-drawers, many hangers in closet, large flat-screen TV, many utility outlets, and the ability to make room dark for sleeping.

The location of the hotel was perfect because of shops and restaurants within walking distance from the Convention Center which was across the street.

We honestly could not come up with a complaint about the Courtyard Marriott Downtown Austin if we had to. In countless ways, the staff went out of their way to serve the patrons; and we recommend this hotel whole-heartedly to any and all. It was an excellent place to stay and a superb place to hold a conference.

Room Tip: We loved our room looking over the street because of the excitement of the downtown Austin night lig...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DonnaGarner222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, General Manager at Courtyard by Marriott Austin Downtown/Convention Center, responded to this review, 30 June 2014
Donna,
On behalf of all the associates at the Austin Downtown Marriott's it was our pleasure to host your conference last week. Your kind words have been circulated several time around the hotel and to all of the associates that work the long hours to make sure these events go off without a hitch. Thank you for recognizing their efforts and hospitality. Also, thank you for a detailed review. It will give our future guests a great starting point to better understand the facilities and services at the hotel. Thank you!
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San Diego, CA
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 June 2014

The room was clean, large enough and had all the necessities. What would have made it more comfortable was a 2nd luggage rack. This is a pet peeve of mine. If a room is rented to 2 people there should be 2 luggage racks. Where does the 2nd bag go? On the desk. That wasn't perfect. The hallway carpet was a bit worn and the doors to 2 room suites were minus their hardware. Just a door with holes where the hardware should have been (rather ugly). For a convention it is the perfect location, but for walking around downtown - not great because there isn't much to town yet. But, the hotel staff made it all worthwhile. Every time we entered we were greeted with a very friendly smile and a "hello". The staff was constantly surveying the hotel to see whether a guest needed anything. On our way to the airport we wanted to buy a sandwich at their market and asked whether they would be ready in time. No problem. When we returned an hour later with our luggage, no sandwiches. The manager went to the back to check on them and because we had to wait, she brought out 2 sandwiches and gave them to us without charge! In the overall picture, this was a small amount of money, but it created a very positive memory as we left and gave us the feeling that we really were important to their business. The gesture will help continue our brand loyalty.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Manager at Courtyard by Marriott Austin Downtown/Convention Center, responded to this review, 30 June 2014
Anne,
Thank you very much for choosing our hotel for you visit to Austin. You will always find our team in the lobby ready to help each and every guest make the most of their experience in Austin. I am happy that you were able to experience the teams hospitality and appreciation of your business. Thank you for your loyalty to Marriott, we will continue to work to improve our product and service each and every day.
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Alexandria, VA
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 June 2014

Hotel is very clean and staff could not be any nicer. Having Champions downstairs is a plus, especially during World Cup! GREAT location - walking distance to Congress Street bridge, 6th Street, etc. If you have more than one person in the room - get more shampoo!!! Marriott seems to have gone to Paul Mitchell, which is fine, except that one itty-bitty bottle is enough for one person, one time. We stayed at 3 Marriott properties this trip and had the same problem every time.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Manager at Courtyard by Marriott Austin Downtown/Convention Center, responded to this review, 30 June 2014
Natasha,
Wow, what a World Cup it has been. We have had some amazing crowds in Champions cheering on the USA. We are in the heart of all of the excitement Austin has to offer- museums and history to restaurants and nightlife. Just a few steps from our front door. We hope you have a chance to return to enjoy our city in the future and we will be here ready to entertain! Thank you
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Raleigh, North Carolina
Level 6 Contributor
186 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 19 June 2014

I actually stay here pretty often as I do business in Austin frequently. As a frequent Marriott and Courtyard participant I would rate this location as "Average". People are friendly for sure but rooms are nothing out of the ordinary and there is no breakfast provided.
Not a bad place to stay just nothing special.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JediFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, General Manager at Courtyard by Marriott Austin Downtown/Convention Center, responded to this review, 23 June 2014
JediFox,
Thank you for sharing your experience about your visits to our hotel. I am sorry to hear that our Associates commitment and dedication to their guests does not separate us from 'OK'. We discussed your feedback today and while the team agreed that we cannot change the design of a hotel room they can work even harder to be the factor that is better than OK. We hope we have the chance to entertain in the future to display our hard work and dedication to our guests. Thank you again for sharing.
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Additional Information about Courtyard by Marriott Austin Downtown/Convention Center

Property: Courtyard by Marriott Austin Downtown/Convention Center
Address: 300 E 4th St, Austin, TX 78701-3612
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in Austin
#39 Romantic Hotel in Austin
#49 Business Hotel in Austin
#58 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard by Marriott Austin Downtown/Convention Center 3*
Number of rooms: 270
Official Description (provided by the hotel):
The newly-renovated Courtyard Austin Downtown/Convention center is conveniently located in the heart of downtown, adjacent to the Austin Convention Center. Guests will love this ideal location within walking distance of many of Austin’s favorites, such as the 6th St. music scene, the State Capitol, the University of Texas, The Austin Interactive and Music Festivals, and the trendy Warehouse District. The brand new lobby is highlighted by free WiFi, private media pod work stations, and the touch-screen GoBoard that highlights all the local events, weather, and traffic conditions. The renovated Guest Rooms offer the perfect balance of productivity with large work station with ergonomic chairs and relaxation with luxury bedding and flat-screen TVs with premium cable and free HBO. Try out our indoor pool and 24-hr fitness center to get your workout on the road. Onsite dining options include Champions Sports Bar featuring 24 HD TVs and 25 Draft Beers, and also the Starbucks Coffee Shop offering delicious pastries and their signature coffees. ... more   less 
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Also Known As:
Courtyard Austin Downtown/ Hotel Austin
Austin Courtyard
Austin Marriott
Courtyard By Marriott Austin Downtown/Convention Center Texas

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