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“Marriott properties --Courtyard or Residence--Awesome Experience” 5 of 5 bubbles
Review of Residence Inn by Marriott Austin Downtown/Convention Center

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Residence Inn by Marriott Austin Downtown/Convention Center
Ranked #41 of 197 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Atlanta, Georgia
Level Contributor
123 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Marriott properties --Courtyard or Residence--Awesome Experience”
5 of 5 bubbles Reviewed 1 November 2011

Lots of business travel--constant in fact--but Austin's Courtyard or Residence Inn is tops. It starts with a GREAT front desk staff--always cheerful and pleasant--smiles all around and lots of personality. What's not to be cheerful and pleasant about anyway--hell, it's Austin!! The rooms are like most others--but refreshingly clean and crisp. The location is great--it's close to almost anything and Eddie V's is a few steps away. But the rest of downtown is close enough for a quick walk or a jog. My first choice staying downtown is the Residence (I stay on the Courtyard side) because the staff is friendly and makes you feel like "you're home again".

Room Tip: Rooms toward the front of the property are south-west facing. The rooms in the "back" ove...
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  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mike_Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Front Office Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 17 November 2011
Mike,

Welcome Home...When your on the road as many night a year as many of our business clients there is no better feeling than that friendly smile and greeting when you arrive...we always want to have a member of our team in the lobby making our guest feel comfortable whether they are heading out for early meetings or returning from a great dinner in Austin. Thank you for sharing your comments about our team they will surely enjoy hearing your words.

See you on your next visit to Austin.

The Front Desk Team!
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421 reviews from our community

Traveller rating
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    37
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    7
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
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  • Any
English first
Nashville
Level Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 30 October 2011

Yes, traveling, yes with family, and this time with babies going to a wedding. We needed a clean, quiet, helpful place to stay with a little more space than you get in some of those other places. We chose Marriott Residence Inn, downtown. From checking in with the friendly staff at the desk, Sonnie and Kate, to many others, everyone was as friendly as the Ritz where we last stayed. Yes the price was a lot less, less bling, and more just good ole regular people.
My kids swam, I used the exercise facility, and the breakfasts were very nice. Something was available for all. Even the manager's reception was nice.
Parking was a little of a hassle, but it was over Halloween, so the place was packed! However, I heard very little outside noise, and the management was great about preventing any problem within the facility.
Great location, Austin is a great walking town, and will stay here again when I return.

Room Tip: a bit higher to avoid street noise, and on east side of hotel to avoid evening heat in summer
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  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank musedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Front Office Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 2 November 2011
Musedoc,

We certainly enjoyed the oppertunity to entertain you and your family over the weekend. (it was my first halloween in Austin, WOW) Personally, it was a pleasure to meet the entire family at breakfast and I also enjoyed my early morning coversation with Grandpa.

See you next time you visit us in Austin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 24 October 2011

Nice big room. Buffet breakfast at Champions was good. Dogs are allowed but there is a $100 pet sanitation fee that is nonrefundable. Walking distance to everything downtown. Staff is friendly and helpful. There is a "No-Party" policy that is prominently displayed when you walk in so no loud/late visitors.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LAC_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburg, Texas
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 24 October 2011

This hotel takes it's customers rest seriously. On the weekend there are signs up requesting that all guest be mindful of other guests staying at the location. The sign asked that the party remain outside the hotel. The signs worked. Even though we were in downtown Austin close to 6th street, our room was quiet and restful. We loved it!

The breakfast at this hotel is amazing and included in the price of the room. The food was really good.

The room itself was clean and very comfortable. Lots of room; very comfortable beds.

Room Tip: Request a room away from 6th street.
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  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BVMonroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 2 November 2011
BV

Thank you for your review and for pointing out some of our teams big focus points. We are in the sleep business and while we know people come to Austin to enjoy all that 6th Street has to offer we want the party to stay on 6th Street so everyone else can get a nights rest.

I just got Chef Jeff's December breakfast menu first draft and I will be torn between the Longhorn Breakfast Tacos and the Banana Pecan Pancakes! Let's try them on your next vist!

David
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Chicago, Illinois
1 review
4 of 5 bubbles Reviewed 24 October 2011

I've been traveling almost every week to Austin this year for business, and have been staying at the Residence Inn Austin Downtown/Convention Center for the past 10 months.

The hotel is clean and well kept, the location is perfect, and the staff friendly and cordial.

A special mention for Shellie who works at the champions restaurant, and Tatiana who works at the front desk for being very professional and friendly at all times.

Cheers !

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 2 November 2011
Raj,

It has been our pleasure to have you as one of our long term residents here in Austin. Kudos to you for mentioning the two associates that have help make Austin a Home away from Home. Thank you!
We are going to keep on working to improve all aspects of our hotel for you and future guests and cannot wait to show off our new look after our total hotel renovations in April.

Thank you again for all of your business Raj.

Cheers,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 20 September 2011

This hotel is in a great location with excellent front desk staff - I was often greeted by name, which was a very nice touch. The rooms are nice enough - nothing special. As the hotel is fairly new, the rooms still look fairly new and were clean.

My second night at the hotel, the room did not get serviced. The person I spoke with to complain was mildly apathetic and asked if there was anything I needed to "hold me over" - no offer to pass along the word to the manager. No offer to find someone in housekeeping to clean my room.

Moreover, I dropped off dry cleaning on Saturday morning to be returned on Sunday. Apparently, my laundry was never submitted for cleaning. By the time the problem had been identified, nothing could be done to fix the it other than returning my bag of dirty clothes to me. As a result, I had to go to a meeting in jeans and a polo shirt the following day - incredibly disappointing service.

When I checked in, there was a very large sign (huge) warning of a "No Party Policy". This is not what you generally want to see when you are checking in to a room where you are paying $300 a night. I understand that it was a big weekend in Austin (many are) but this doesn't seem classy or appropriate. Why not hand people a flyer or put a note in everyone's room?

All in, its a nice enough hotel, with good front desk staff. If you are looking for anything more than a place to sleep after going out downtown, I would suggest looking elsewhere. There are many other options in downtown Austin that will provide a more upscale service experience for almost the same cost.

  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank EWR2AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 25 September 2011
EWR2AUS

Thank you for your letting us know about your most recent stay at the hotel. I want to extend my sincere appology for the lack of service you recieved durring your visit. We take pride in our level of service and look to personally connect with every guest. When we drop the ball, like we did durring your visit, we step back and look to eliminate barriers preventing service excellence. We have updated our laundry process to better record and track timing of incomming and outgoing laundry. We also have a houskeeper in the evenings to immediatly assist guests in the event service is required later in the evening.

Thank you again for staying with us. We do look forward to making a improved impression on your next visit.

Residence Inn Austin Downtown Management Team
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Washington DC, District of Columbia
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 16 September 2011

I stayed here for several days on business, and while I did not have time to closely examine the place, I consistently found the staff to be very friendly and attentive. Further, the hotel is very well kept and room housekeeping is meticulous. If you are using the suites for business, note that no wall separates the sleeping and sitting areas. The microwave and refrigerator were clean; when the fridge started making odd noises the engineering staff appeared within minutes and repaired it. Free wifi worked throughout the trip, and the setting, although downtown, was quiet enough for a good night's sleep. The plumbing drained well, the HD TV worked and is visible from the sleeping and sitting areas. I was surprised at the coarse, threadbare towels; they reminded me of some fleabags where I stayed on the backroads of Kentucky circa 1975. Good business hotel.

Room Tip: The higher the quieter.
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  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AMysteriousTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Guest Relations Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 25 September 2011
Thank you for your review. We will be sure to share your kind remarks with the entire team. They truly take pride in providing excellent service to each and every guest.
Thank you for allowing us the oppertunity to quickly remedy the fridge noise to make your stay peacfull.
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Additional Information about Residence Inn by Marriott Austin Downtown/Convention Center

Property: Residence Inn by Marriott Austin Downtown/Convention Center
Address: 300 E 4th St, Austin, TX 78701-3612
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Austin
#23 Business Hotel in Austin
#24 Romantic Hotel in Austin
#33 Family Hotel in Austin
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Residence Inn by Marriott Austin Downtown/Convention Center 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The newly remodeled Residence Inn by Marriott Austin Downtown/Convention center an Austin extended stay hotel in the heart of downtown, adjacent to the Convention center and within walking distance of the famed 6th Street and Warehouse Entertainment District. Guests love our ideal location with easy access to all of Austin’s favorite destinations, including the State Capitol and the University of Texas. Our renovated lobby features trendy designs and comfortable seating areas in the Gatehouse, which is perfect for catching up with family and friends. Guests love our onsite dining options, including Champions Sports Bar & Restaurants where you can find more than 25 draft beers. Our sports bar allows guests to watch the big game on 24 HD TVs. Residence Inn by Marriott Austin Downtown/Convention Center also features a Starbucks Coffee, which offers delicious sandwiches, pastries, and signature drinks. The renovated, apartment-style guest rooms in our Austin extended stay hotel are 50% larger than a standard hotel guest room and they offer luxury queen beds, flat-screen TVs, separate living and dining areas, and full kitchens with refrigerators, stovetops, and microwaves. Guests staying in our Austin hotel enjoy free WiFi, an indoor pool, and a rooftop terrace boasting stunning downtown Austin, TX views. ... more   less 
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Also Known As:
Residence Inn Austin Downtown / Hotel Austin
Austin Residence Inn
Residence Inn By Marriott Austin Downtown/Convention Center Texas

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