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“Very Comfortable-definite recommend”

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Residence Inn by Marriott Austin Downtown/Convention Center
Ranked #58 of 203 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Knoxville, Tennessee
Level 5 Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Very Comfortable-definite recommend”
Reviewed 11 November 2011

I stayed at this hotel as part of a convention. I was there 2 nights, and left the do not disturb on instead of having it cleaned. The room was very clean. It is more apartment type setting, than typical hotel room. Very spacious. Kitchen area with full size refrigerator, desk, couch, tv that can be viewed by couch or bed. Well lit. Large vanity sink area and the toilet/shower room is not cramped. Elevators were quick, and the only hallway noise was the occasional door slam. Very safe, and good location near convention center and restaurants.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twowisekids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
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English first
seattle washington
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 November 2011

I realized that the 1 bed and 1 sofa sleeping accomidations would not work for the 4 of us. I called and a very nice person said she would change us to the courtyard with 2 beds for the same price. She took my email and said she would send me a confirmation. I did not recieve one so a few days later I called. Not only had she not changed the reservation, she cancelled the existing one!!! The person I talked to gave me back my original reservation but said there we no 2 bed rooms available on the courtyard side. So after all that effort, I am back to a room that doesn't really work.

It is a good thing I called, or I would have no room!

  • Stayed November 2011, travelled with family
    • Service
Helpful?
Thank TTraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Guest Relations Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 2 November 2011
Our appologies for the mix up with the reservation. That is truly not the way we conduct our business on a daily basis. We always want to make our guests feel as comfortable as possible when staying in the hotel. We will be sure to reevaluate the process in changing your reservation so we may prevent this from happening in the future. Thank you for taking time to share with us our mistake as a company so we can improve as a team.

Courtyard by Marriott Downtown Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 November 2011

Excellent location for 6th Street and downtown Austin. Rooms were very clean and well equipped, however they are quite compact - four of us in a two bedroom suite was a bit of squeeze.

Really friendly staff and we had a very quick check-in.

Stayed on a Friday night and was awoken by alot of street noise in the middle of the night but that wouldn't put me off staying again here as the location is so good. We had no issues with noise inside the hotel.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ash90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 6 Contributor
125 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 November 2011

Lots of business travel--constant in fact--but Austin's Courtyard or Residence Inn is tops. It starts with a GREAT front desk staff--always cheerful and pleasant--smiles all around and lots of personality. What's not to be cheerful and pleasant about anyway--hell, it's Austin!! The rooms are like most others--but refreshingly clean and crisp. The location is great--it's close to almost anything and Eddie V's is a few steps away. But the rest of downtown is close enough for a quick walk or a jog. My first choice staying downtown is the Residence (I stay on the Courtyard side) because the staff is friendly and makes you feel like "you're home again".

Room Tip: Rooms toward the front of the property are south-west facing. The rooms in the "back" ove...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike_Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Front Office Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 17 November 2011
Mike,

Welcome Home...When your on the road as many night a year as many of our business clients there is no better feeling than that friendly smile and greeting when you arrive...we always want to have a member of our team in the lobby making our guest feel comfortable whether they are heading out for early meetings or returning from a great dinner in Austin. Thank you for sharing your comments about our team they will surely enjoy hearing your words.

See you on your next visit to Austin.

The Front Desk Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville
Level 6 Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 30 October 2011

Yes, traveling, yes with family, and this time with babies going to a wedding. We needed a clean, quiet, helpful place to stay with a little more space than you get in some of those other places. We chose Marriott Residence Inn, downtown. From checking in with the friendly staff at the desk, Sonnie and Kate, to many others, everyone was as friendly as the Ritz where we last stayed. Yes the price was a lot less, less bling, and more just good ole regular people.
My kids swam, I used the exercise facility, and the breakfasts were very nice. Something was available for all. Even the manager's reception was nice.
Parking was a little of a hassle, but it was over Halloween, so the place was packed! However, I heard very little outside noise, and the management was great about preventing any problem within the facility.
Great location, Austin is a great walking town, and will stay here again when I return.

Room Tip: a bit higher to avoid street noise, and on east side of hotel to avoid evening heat in summer
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank musedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Front Office Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 2 November 2011
Musedoc,

We certainly enjoyed the oppertunity to entertain you and your family over the weekend. (it was my first halloween in Austin, WOW) Personally, it was a pleasure to meet the entire family at breakfast and I also enjoyed my early morning coversation with Grandpa.

See you next time you visit us in Austin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 October 2011

Nice big room. Buffet breakfast at Champions was good. Dogs are allowed but there is a $100 pet sanitation fee that is nonrefundable. Walking distance to everything downtown. Staff is friendly and helpful. There is a "No-Party" policy that is prominently displayed when you walk in so no loud/late visitors.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAC_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburg, Texas
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 October 2011

This hotel takes it's customers rest seriously. On the weekend there are signs up requesting that all guest be mindful of other guests staying at the location. The sign asked that the party remain outside the hotel. The signs worked. Even though we were in downtown Austin close to 6th street, our room was quiet and restful. We loved it!

The breakfast at this hotel is amazing and included in the price of the room. The food was really good.

The room itself was clean and very comfortable. Lots of room; very comfortable beds.

Room Tip: Request a room away from 6th street.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BVMonroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review, 2 November 2011
BV

Thank you for your review and for pointing out some of our teams big focus points. We are in the sleep business and while we know people come to Austin to enjoy all that 6th Street has to offer we want the party to stay on 6th Street so everyone else can get a nights rest.

I just got Chef Jeff's December breakfast menu first draft and I will be torn between the Longhorn Breakfast Tacos and the Banana Pecan Pancakes! Let's try them on your next vist!

David
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Additional Information about Residence Inn by Marriott Austin Downtown/Convention Center

Property: Residence Inn by Marriott Austin Downtown/Convention Center
Address: 300 E 4th St, Austin, TX 78701-3612
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Austin
#23 Business Hotel in Austin
#24 Romantic Hotel in Austin
#33 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Residence Inn by Marriott Austin Downtown/Convention Center 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Explore virbant downtown Austin, Texas while retreating to the Residence Inn Austin Downtown/Convention Center. Guests of our hotel are served complimentary breakfast every morning before guests attend conferences, trade shows and networking events at Austin Convention Center. ... more   less 
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Also Known As:
Residence Inn Austin Downtown / Hotel Austin
Austin Residence Inn
Residence Inn By Marriott Austin Downtown/Convention Center Texas

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