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“Everything was A+”

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Courtyard Austin Airport
Ranked #62 of 201 Hotels in Austin
GreenLeadersSilver level
El Paso, Texas
Level Contributor
4 reviews
3 hotel reviews
“Everything was A+”
Reviewed 6 January 2014

I stayed here this past weekend and I really enjoyed it! No complaints! The rooms were nice and spacious, bed was comfortable, and restroom was nice and big! I also liked that I was on the 4th floor and the cleaning ladies started early. Loved the breakfast buffet, I have been to other hotels and breakfast was not so great. Maritza and Gabi were friendly! Liked the shuttle service as well. Next time I will have to stay during the weekday so I can get a chance to go to the bar :-) Thanks for everything and the price I paid for 2 nights was affordable!

  • Stayed January 2014, travelled solo
    • Value
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Helpful?
Thank 3875Charlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Courtyard Austin Airport, responded to this review, 9 January 2014
Thank you for taking the time to write a review about the Courtyard Austin Airport. We are glad to hear that you have no complaints with your stay! This means we are doing something right! Maritza and Gabi are wonderful during our breakfast hours and we will be sure to let them know of your kind words. We look forward to hosting your during your next visit to Austin, TX!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Florida
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 December 2013

Our flight arrived in the evening and we had no need to rent a car that night. Renting a car at Austin Airport is very expensive due to the excessive airport taxes and fees. So we took advantage of the hotel's shuttle service back to the airport and then caught the $1 metro bus downtown next morning to rent a car without the large fees. The car was then returned to the airport at the end of the trip without penalty.

Our room was very comfortable and clean and the staff welcoming. As other reviewers have said, Jen at the bar/restaurant is very efficient. It's not a full-service restaurant like you would find at a larger hotel. The food is typical bar food but well-prepared. We enjoyed having a drink and visiting with the other guests. Breakfast next morning was a cut above the typical hotel breakfast.

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank CARLA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Courtyard Austin Airport, responded to this review, 6 January 2014
Thank you for taking the time to write a review about the Courtyard Austin Airport. We are glad to hear that you were able to use the complimentary shuttle service to/from Austin Bergstrom International Airport, which helped you get to Downtown without a car! We thank you for the kind words about Jen as we know how great she is in the bar! She creates a fun and exciting atmosphere. We thank you for letting us know how wonderful the breakfast buffet is! We look forward to hosting you during your next visit to the Live Music Capital of the World, Austin, TX!
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Great Falls, MT
Level Contributor
152 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 23 December 2013

I picked this hotel due to a late arrival and wanted a place close to the airport. We rented a car, and while the hotel was only 1.5 miles away, it was a bit difficult to find. Hotel is in excellent shape. Clean, comfortable, and friendly staff. One of the few times I've stayed at a hotel that isn't located downtown that you have to pay for breakfast. Price for the hotel was excellent, but if I figure in cost of breakfast, I can get a better deal at another hotel close to the airport. I've booked this hotel on a return trip but will probably switch due to that cost.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank washmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Courtyard Austin Airport, responded to this review, 6 January 2014
Thank you for taking the time to write a review about the Courtyard Austin Airport. We appreciate knowing that we are upholding our mission of being the "cleanest and friendliest" hotel in Austin! We are happy to see that you were able to use our complimentary shuttle service to/from Austin Bergstrom International Airport. We do charge for breakfast due to the great value in having the option to go through our buffet that offers hot and fresh eggs, biscuits and gravy, sausage, bacon, waffles, and fruits, or to order your own meal. We hope to see you again in your future visits to Austin.
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Calgary, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 December 2013

I stayed here with my wife and 3 young adult sons after arriving on a late flight on December 18. The hotel was nice enough for it's class. But I cannot say enough about the exceptional and friendly service. We rented a 2 room super king suite - one of the few area hotels that would allow 5 persons in one room. We had requested a rollway on top of the king bed and pull-out sofa furnished in the room. I called the day of our reservation to remind the staff about the rollaway bed as past experience has shown these kind of details are often overlooked on reservations at many hotels. To my pleasant surprise, I was told by a cheerful agent that the rollaway bed was noted on our reservation and would be in our room upon arrival. It was.

The exceptional service continued at the airport. The complimentary shuttle service provided by Shelby was complete with a friendly smile and interactive personality that made us feel like we were coming to visit her home and were welcomed guests. Our flight had arrived late in the evening so we asked Shelby about nearby places to eat. As we were not planning to pick up our rental car til the next day and were tired, Shelby gladly offered to shuttle us over to a nearby Denny's with the hotel van. I cannot remember encountering this level of "I am here to serve you" spirit in all our years of travel.

After arriving back at the hotel after our meal, we saw that the size of the pullout couch mattress was only big enough for 1 1/2 persons (this was the only negative about our stay). I inquired at the office (again with Shelby) about the availability of an additional roll-away bed. She gladly said she would check the supply and found one to suit our needs and personally brought it up to the room within just a few minutes. This allowed each grown son to have his own bed in the room. When we asked for additional sheets, pillows, and blankets, Shelby, again, accommodated with a smile and eagerness to please. We all slept great.

The exceptional service didn't stop there. All of the hotel staff we encountered during our stay were friendly and helpful, including our waitress at breakfast (believe here name was Gabi) and our shuttle driver back to the airport at noon the next day to pick up our rental car. The complimentary chocolate chip cookies and free apples in the lobby are also a very nice touch. (The cookies were out of this world!)

BTW - The $9.95 full breakfast buffet was well worth it. Some comparable area hotels may offer free breakfasts, but we would have had to rent two rooms for our family of 5 and would have ended up paying much more in total for our stay. We were not charged for either roll away - I asked the desk agent at check-out about this to ensure it was not an oversight. She indicated they don't charge for roll-aways (at least with this room.)

With all of theses pluses, and the incredible, exceptional service I can guarantee you we would stay here, again, in a heartbeat when in the Austin area. Marriot, you should work to hang on to the staff at this hotel!!! They understand service!

  • Stayed December 2013, travelled with family
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Helpful?
Thank Louis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Courtyard Austin Airport, responded to this review, 23 December 2013
Thank you for taking the time to write a review about the Courtyard Austin Airport! We are ecstatic to hear that our associates are carrying out our mission of being the "cleanest and friendliest" hotel possible! We will be sure to inform everyone of your kind words about the great service that you have received, as they enjoy the feedback from their hard work!

We take great pride in knowing that all of our guests are accommodated and given the best service possible.

We look forward to hosting you and your family during your next visit to the Austin area!
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S.E. PA
Level Contributor
312 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 14 December 2013

Located a few minutes from the AUS Austin airport the hotel is amazingly quiet for being so close to the airport. My room faced away from the airport and the highway didn't create any noise either. This might be because there's construction and traffic moves close past the hotel. The hotel is clean. Couple of spots in the shower where there was a touch of mold/dirt but in good shape considering how busy the hotel is. Plenty of parking. Check in/out was fast. Bar in the lobby we very busy for a Marriott Courtyard. The bar looks a little out of place, but everyone there seemed to be having a good time. Located near a highway which makes getting into the city or up the west side of the city easy. Keep in mind Austin's a big city and there's lots of traffic.

Only issue was that the toilet in my room kept running all night which was the only source of noise.

I recommend this hotel.

Room Tip: Just ask for a quiet room.
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  • Stayed December 2013, travelled on business
    • Value
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Helpful?
Thank LuvDaSun222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Courtyard Austin Airport, responded to this review, 23 December 2013
Thank you for taking the time to write a review about the Courtyard Austin Airport! We are conveniently located just 2 miles from Austin Bergstrom International Airport and 3.5 miles for the heart of Downtown Austin, TX! We are glad to hear that our sound resistant windows are working and you did not hear the airport or highway. We apologize that your toilet made some noise, however hopefully it was reported to the front desk so that our quick and helpful maintenance staff was able to assist. We look forward to hosting you during your next visit to Austin, TX!
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Dallas, Texas
1 review
Reviewed 13 December 2013

Jennifer is the epitome of the perfect bartender. She connects with people easily and has an amazing ability to handle more than her fair share of customers with ease. She has an uncanny ability to remember people she has not seen in a long time and make them feel welcome. Her ability to mix drinks is above par and her special concoctions, for those who ask, are unparalleled. If you happen to be here on a night when she is working, you wold be wise to for go your normal beverage and ask for something unique. You will not be disappointed. Her palate is refined yet has a sense of play for those who are adventurous enough to follow. She is well versed in beer, wine, and liquor so no matter what you decide, you can't go wrong if you to follow where she leads as long as you give her a clue as to your preferences.

  • Stayed December 2013, travelled on business
    • Value
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Helpful?
Thank Keith A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Courtyard Austin Airport, responded to this review, 23 December 2013
Thank you for taking the time to write a review about the Courtyard Austin Airport and our wonderful bartender, Jen! Jen is a tremendous asset to our team and we are aware of what a great job she does with our guests! She is friendly, polite, and knows her stuff, especially when it comes to our local drinks! We will be sure to tell her of your kind words and we look forward to accommodating you during your next visit to the Austin area!
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San Antonio, Texas
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 December 2013

Stayed at the Courtyard overnight once and have used their Austin Airport parking option numerous times. The staff has been very courteous and helpful and the Airport transfer timely, with pleasant and competent drivers.
Had dinner on the night we stayed and had a good meal. Can recommend the Marriott without reservation. The hotel tends to fill up when there is a special event (racing, music, etc.) so reservations are a good idea.

Room Tip: Our room was sound proofed and we were not disturbed by airport noise.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank norm159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, General Manager at Courtyard Austin Airport, responded to this review, 23 December 2013
Thank you for taking the time to write a review about the Courtyard Austin Airport! We are glad to hear that you have been able to use our complimentary airport shuttle and utilize our parking lot when traveling to/from Austin Bergstrom International Airport. Being the closest Marriott property to the Circuit of the Americas race track, we do fill up for most of the race weekends here in Austin. We are also conveniently located just 3.5 miles from the heart of Downtown Austin, TX, so we do host lots of guests that are in Austin to enjoy the Live Music Capital of the World!

We look forward to hosting and transporting you to ABIA during your next visit to Austin!
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Additional Information about Courtyard Austin Airport

Property: Courtyard Austin Airport
Address: 7809 E Ben White Blvd, Austin, TX 78744-1774
Region: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in Austin
#37 Business Hotel in Austin
#51 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Austin Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
NEWLY-RENOVATED! The Courtyard Austin Airport hotel just 2 miles from Austin-Bergstrom Airport, has just been renovated. With all new furnishings, free airport shuttle and reasonably-priced park and fly service, we're a standout among Austin airport hotels. Our new lobby is highlighted by the Bistro offering healthy breakfast items and Starbucks coffee. We even have a separate lobby bar serving cocktails and local beer and wine (5pm-11pm Mon-Fri). Business travelers appreciate our close proximity to downtown Austin, the convention center and Department of Veterans Affairs. Enjoy a weekend getaway and visit nearby attractions like 6th Street, Zilker Park and Circuit of the Americas. Relax in your room equipped with flat-screen TVs, free WiFi and comfy new sofas, or hit the 24-hour fitness center or indoor pool to stay active. Make the most of your next trip to the Lone Star State at Courtyard Austin Airport. ... more   less 
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Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Austin Courtyard
Austin Marriott
Courtyard Austin Airport Texas

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