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“Employees Smoke Reefer right outside of your door” 1 of 5 bubbles
Review of Baymont Inn & Suites Austin South

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Baymont Inn & Suites Austin South
Ranked #166 of 197 Hotels in Austin
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Employees Smoke Reefer right outside of your door”
1 of 5 bubbles Reviewed 11 December 2013

I was recently a guest at the baymont hotel, my overall
stay was good, but what I saw, and smelled, was not.

the smell of reefer began pouring into my room, a man wearing
baymont staff uniform was standing outside of my room smoking pot.

I am in my room with my family, and can't believe this is going on
right outside of my door. I thew on some clothes to confront them
but the employee had left.

I went to the front desk to complain, the guy's name is Mark Thorton
The guy at the front desk said he would report it, but they seemed
to be friends. I just don't think your company would want it's employees
behaving in this manner, and representing your hotel this way.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Teews E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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444 reviews from our community

Traveller rating
    44
    57
    102
    120
    121
See reviews for
168
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109
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Guildford, United Kingdom
2 reviews
1 of 5 bubbles Reviewed 23 November 2013

Like other recent reviewers we stayed here for the Grand Prix. The room was dirty, noisy, cold and nowhere near as attractive as the website picture. The heater spewed out dust and filth so that we could not use it. The shower was cold all the time. Breakfast was toast your own frozen bread. Room rates at $250 a night were outrageous. No wonder the staff did not ask us if we had enjoyed our stay when we checked out. Do not stay here.

Room Tip: Stay somewhere else.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Gordon650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Austin hotels

Woodbridge, Canada
Level Contributor
322 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 bubbles Reviewed 23 November 2013

Stayed at the Baymont during the Grand Prix weekend.

Positives: Close to the track... that's it

Negatives: charged over $400 a night and didn't get much in return
- the hotel shows its age and is in need of an update
- the sliding glass door didn't lock and there were 3 burned out lights bulbs in the bathroom
- front desk staff lack customer service skills - when we asked for them to call us a cab, we were told to call ourselves as they were to busy??
- very difficult to get a cab to go downtown, a 2 hour wait minimum
- room service didn't get to our room until 5pm and we were busy, so we never did get our room cleaned or receive fresh towels

I wouldn't stay there again. Next time we will look for something closer to town if we are going to pay that kind of money...

  • Stayed November 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Moondoggie317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
1 of 5 bubbles Reviewed 23 November 2013 via mobile

Filthy, dusty run down hole! This hotel should be blown up.
Bathroom was filthy black hair everywhere, bedding was so old you could see thru the blankets.
It was noisy all night and not safe at all.
This hotel was so bad we could only stay 1 night of our 3 night booking we had paid upfront.
They told us we couldn't get a refund on the other 2 nights but I didn't care I just had to get out of there!
I only rated it a 1 as to leave a review you must
One word HORRIBLE!

Stayed November 2013, travelled as a couple
Helpful?
Thank Narelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
1 review
2 of 5 bubbles Reviewed 20 November 2013

Hotel condition and appearance is old, not maintained nor updated.
Staff was fairly friendly at best, inattentive, lack of understanding
That they are in a service and hospitality industry.
Room fairly clean first day, following days room service was lacking except for new clean sheets.
Bathroom old and worn. Towels were thin oversized dish towels.
Morning breakfast was just enough so as to claim breakfast without misrepresentations.
Paid over $350 per night for what should have been a $45 per night stay. ugh!
Hotel was nicely located and convenient.
Offering bottled in lobby was nice surprise, as long as it lasted.

  • Stayed November 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Austin South

Property: Baymont Inn & Suites Austin South
Address: 4323 S IH 35, Austin, TX 78744-1801
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #166 of 197 Hotels in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Baymont Inn & Suites Austin South 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
We are the new Baymont Inn and Suites Austin South. We have a board room, large 1200 sq. ft. meeting room with full audio and visual equipment. Comfortable, clean, and close to heart of Austin. ... more   less 
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Also Known As:
Baymont Inn & Suites Austin South Hotel Austin
Baymont Inn And Suites Austin South
Best Western Austin
Austin Best Western
Baymont Inn & Suites Austin South Texas

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