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Review of Hotel Ella

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Hotel Ella
Ranked #38 of 202 Hotels in Austin
Certificate of Excellence
Reviewed 14 October 2013 via mobile

I have to admit, I was really looking forward to this place and maybe my expectations were too high. I loved that this place was historic and so 'Texan' but the renovations are a miss. There was issue after issue and if I'm paying several hundred dollars, I expect everything to be working, at minimum! I had high expectations because they are part of the 'small luxury hotels' but I'm not sure why that 'club' included them. I guess that goes to show that there still aren't any 'groups' 'clubs' that I can trust 100%, including JetSetter. The one positive thing was the staff, but unfortunately that itself won't make me want to stay at this hotel again.

Stayed: October 2013
7  Thank dubupak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Director of Rooms at Hotel Ella, responded to this reviewResponded 17 October 2013

Dear dubupak,

Thank you for posting your review about your recent stay at Hotel Ella. We are sorry to read that we didn’t meet your expectations. I sincerely apologize for any inconvenience the mentioned issues have caused to you. I am available anytime should you wish to speak with me in more detail. Your candid feedback will allow us to address our inconsistencies and make improvements going forward. Please contact me personally, as I want to ensure I resolve this matter to your complete satisfaction.

Sincerely,

Patricia Lehberger
Director of Rooms
Hotel Ella
512-495-1800

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Reviews (368)
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363 - 368 of 368 reviews

Reviewed 28 March 2017 via mobile
Google Translation

Stayed: March 2017, travelled as a couple
Thank Jean-Francois78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2016 via mobile
Google Translation

Stayed: September 2015, travelled with friends
Thank stefano t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffiny D, General Manager at Hotel Ella, responded to this reviewResponded 5 October 2016

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Reviewed 30 June 2016 via mobile
Google Translation

Stayed: June 2016, travelled with friends
Thank Leo210321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffiny D, General Manager at Hotel Ella, responded to this reviewResponded 12 July 2016

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Reviewed 28 March 2016
Google Translation

Room Tip: Si tienes que trabajar, pide una mesa para la habitación.
  • Stayed: March 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank IFRASCHINI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2015
Google Translation

Room Tip: Todos os quartos são bons, pois não tem ruído.
  • Stayed: April 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Helizes d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ella

Address: 1900 Rio Grande St, Austin, TX 78705-5511 (Formerly Mansion at Judges' Hill)
Phone Number:
Region: United States > Texas > Austin > West Campus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Austin
#5 Romantic Hotel in Austin
#13 Family Hotel in Austin
#16 Luxury Hotel in Austin
Price Range: £185 - £377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ella 4*
Number of rooms: 47
Official Description (provided by the hotel):
Located near the heart of downtown Austin and within walking distance of the University of Texas, Hotel Ella is a stylish boutique hotel housed in the historic Goodall Wooten House, one of Austin's original landmark estates. Constructed in 1900, the Greek revival-style mansion underwent an extensive renovation in 2013, and now offers a picture-perfect setting for vacations, staycations, weddings, meetings and more. With 47 guest rooms, a cabana-lined pool, and a wrap-around veranda overlooking our front lawn, Hotel Ella features beautifully designed outdoor and indoor spaces-including a recently renovated ballroom-that will add timelessness and simple elegance to any event. In true Texan style, guests will be treated to a superior level of personalized service and exceptional dining during their stay. ... more   less 
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Also Known As:
Mansion At Judges` Hill Hotel Austin
Mansion At Judges Hill Austin
Hotel Ella Austin, Texas

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