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“Best service”
Review of Hotel Ella

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Hotel Ella
Ranked #48 of 202 Hotels in Austin
Certificate of Excellence
Reviewed 6 January 2014

I recently stayed in Hotel Ella for a wedding, and I have to say, I've never had better service at any hotel! We received a hand written welcome note from the manager. Every staff member we encountered asked us if they could do anything for us and how we enjoyed the hotel. It's also a beautiful hotel with a boutique feel. Very nice decor in the bedrooms, extremely clean. The maids brought us cute jugs of water and cookies before bedtime. And when we asked for extra towels, they must have brought us over 10....it was incredible. I would've loved to stay longer, and will definitely consider staying there next time I'm in Austin!!

  • Stayed: December 2013, travelled with friends
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Thank CEskow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Manager at Hotel Ella, responded to this reviewResponded 6 February 2014

Dear CEskow: Thank you for such a great review. We are pleased to hear that you have never had better service at any hotel and that you enjoyed the nice decor in the bedrooms. We hope you can stay longer with us and look forward to having you at Hotel Ella next time you visit Austin.

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357 - 363 of 376 reviews

Reviewed 1 January 2014 via mobile

We stayed here as a family for new year's Eve. The service is friendly and efficient. The food is very good. Rooms are big and bright with comfy beds. It's just opened so there are a few small things to improve on. There is no gym but they are building one. It's a boutique feel. Decent locale. Relatively expensive but overall a very peasant stay. I look forward to seeing the Ella again.

Stayed: January 2014
1  Thank Whipple9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, General Manager at Hotel Ella, responded to this reviewResponded 5 January 2014

Dear Whipple9:

Thank you for your review of Hotel Ella. We are so happy to hear that you found our service friendly and efficient as well as our food very good. The gym will be open and ready for guest use in early February 2014. We look forward to welcoming you back soon.

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Reviewed 30 December 2013

Delightful small hotel - a must stay here in Austin. Very professional and energetic staff. Pleasant atmosphere and clean accommodations. Good central location with plenty of options for things to do within walking distance.

  • Stayed: December 2013, travelled with friends
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Review collected in partnership with this hotel
1  Thank Richard And Lin... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, General Manager at Hotel Ella, responded to this reviewResponded 5 January 2014

Dear Richard and Lin:

Thank you for your review of Hotel Ella and for commenting that the hotel is a must stay in Austin. We are so happy to hear that you found the staff professional and energetic, our accommodation clean and the hotel in a central location walking distance to many things Austin. We look forward to welcoming you back soon.

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Reviewed 23 December 2013

While relatively new, the Hotel Ella staff are certainly there to please. Everyone was ready with a welcome and departing greeting and wanted to know how they could make your stay any better.

Room was very nice, bed was exceptional, bath is small but functional, bath products very nice.

Room service was good.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Kerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, General Manager at Hotel Ella, responded to this reviewResponded 5 January 2014

Dear Kerry W:

Thank you for your review of Hotel Ella and for commenting that the staff is here to please by offering to make your stay better. We are also happy to hear you found the room nice, exceptional bed and very nice L'Occitane bath products. We look forward to welcoming you back soon.

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Reviewed 19 December 2013

This hotel is a MUST stay in Austin. Everything was perfect, from the decor and the comfort to the friendliness and attentiveness of the staff. The room was luxurious in a glamour sort of decor. A Gem!

  • Stayed: December 2013, travelled on business
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Review collected in partnership with this hotel
Thank MaribethAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, General Manager at Hotel Ella, responded to this reviewResponded 5 January 2014

Dear MaribethAtlanta:

Thank you for your review of Hotel Ella. You are so kind to describe the hotel as a must stay in Austin and a gem. We are so glad to hear you found the staff friendly and attentive as well as your room luxurious. We look forward to your return to Austin and Hotel Ella.

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Reviewed 19 December 2013

I live in Austin, so it was difficult trying to narrow down a place to stay due to all the great choices but as fate would have it, Hotel Ella was the perfect choice. Luxurious. Friendly. Clean. Safe.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2013

Stayed 5 nights at the hotel. The location provides easy access to all of downtown Austin and the surrounding hill country. Our room was quiet and very comfortable. The staff is professional and very helpful and friendly. The dining is a foodies delight! When visiting Austin this is where we will always stay. Highly recommended!

Room Tip: Ask for a junior suite in the annex.
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  • Stayed: December 2013, travelled with friends
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Thank Gail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ella

Address: 1900 Rio Grande St, Austin, TX 78705-5511 (Formerly Mansion at Judges' Hill)
Phone Number:
Region: United States > Texas > Austin > West Campus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Austin
#5 Business Hotel in Austin
#19 Luxury Hotel in Austin
Price Range: £129 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ella 4*
Number of rooms: 47
Official Description (provided by the hotel):
Located near the heart of downtown Austin and within walking distance of the University of Texas, Hotel Ella is a stylish boutique hotel housed in the historic Goodall Wooten House, one of Austin's original landmark estates. Constructed in 1900, the Greek revival-style mansion underwent an extensive renovation in 2013, and now offers a picture-perfect setting for vacations, staycations, weddings, meetings and more. With 47 guest rooms, a cabana-lined pool, and a wrap-around veranda overlooking our front lawn, Hotel Ella features beautifully designed outdoor and indoor spaces-including a recently renovated ballroom-that will add timelessness and simple elegance to any event. In true Texan style, guests will be treated to a superior level of personalized service and exceptional dining during their stay. ... more   less 
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Also Known As:
Mansion At Judges` Hill Hotel Austin
Mansion At Judges Hill Austin
Hotel Ella Austin, Texas

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