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“Charming Old Mansion”
Review of Hotel Ella

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Hotel Ella
Ranked #45 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 19 August 2014

I was in town for a convention and picked this hotel based on the photos I found online and the special mobil rate.
The house is simply gorgeous and full of history, our room was ready early and we were greeted with a personal note.
The rooms are beautifully decorated although I felt the bathroom in our room was small it was hard for me and my companion to get ready to go out; the pool is also small but very enjoyable I highly recommend the Long Horn Margarita.
They have a car service that can take you anywhere in the downtown area at no cost, valet parking is 25.00 and I don't think there is an option to park yourself.
There is renovation going on around the hotel and the workers are there bright and early hammering away even on the weekend

Room Tip: State Capital is close by
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sohuggeidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Manager at Hotel Ella, responded to this reviewResponded 20 August 2014

Dear Sohuggeidy:

Thank you for your review of Hotel Ella. We are pleased to hear that you found our property to be gorgeous and full of history and that you had a chance to enjoy the Long Horn Margarita and car service. As for the construction, we are happy to let you know that the properties on both sides of us will be finished very soon. We look forward to welcoming you back to Hotel Ella!

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267 - 273 of 376 reviews

Reviewed 18 August 2014

Hotel Ella strives for elegance and is very close to reaching it. In spite of being located on a busy street in downtown Austin, our room was quiet and well appointed. However, there was no "sitting area" in our room, and only one chair on one side and one on the other which was required movement of furniture to achieve the feeling of intimacy that we were particularly looking for. Add that to the fact we had asked for a Garden Terrace Room and our "private" terrace turned out to be the verandah on the front of the hotel facing the street and disappointment reigned supreme. There was not a decent sized table for 2 people to use for eating inside the room. (Luckily for us we didn't ask for room service for breakfast). AND most importantly there was No information on how to reach the concierge or front desk to be found in the room. The A/C unit fan did not work well and being used to air moving and not having it made us uncomfortably warm. Our sleep was disturbed by having to turn down the thermostat.
Now to the good points of our stay. Our bed was very comfortable. There were pillows for those who like hard and those who like softer. We could not hear noise from the street (although in the morning we did hear construction work going on next door). The bathroom was luxurious and filled with plenty of towels, robes, toiletries and extra touches like cotton swabs and a magnifying mirror. When housekeeping stopped by our room we received bottled water, ice, and a mini-brownie for our sweet tooth. The staff was super efficient and eager to make our stay pleasant.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Charlene_Smith42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Manager at Hotel Ella, responded to this reviewResponded 20 August 2014

Dear Charlene_Smith42:

We appreciate you taking the time to let us know about your experience at Hotel Ella. We are sorry to hear that you did not enjoy your room's sitting area or your private terrace. We also apologize for the subpar A/C unit. Thank you for recognizing the comfort of our beds, our bathroom luxuries, and extra touches. With regards to the construction, we are happy to let you know that both buildings next to us will be finished soon.

Please accept our thanks for your constructive feedback. We hope to have the opportunity to welcome you back to Hotel Ella in the future.

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Reviewed 14 August 2014

My husband and I booked one night in this lovely place when we needed a stopping point before flying out the next day . We stayed in the old part of the hotel, on the third floor. The building has been beautifully renovated, with interesting art and lovely architectural details without feeling fussy or ' B&B' precious. Much more charming and interesting than a big chain hotel. From the moment we drove up, the staff were lovely. We had room 31, up under the eaves, which had a very comfortable queen bed, antique furnishings and crisp, white linens. There was a nice mini bar, and a Keurig. The bathroom was newly remodeled and quite lovely, with a great shower, magnifying mirror, and toiletries. Turndown service left bottled water and a sweet chocolate brownie, which was fabulous. We had some great cocktails in the bar and a chat with the very congenial bartender before going out to eat, but the restaurant looked great as it was being set for dinner. The hotel isn't in the heart of downtown but it is well situated and easy to get to all the action either via Uber or the hotel's car. This will be my new go-to spot in Austin. I like places with some history and charm, nice toiletries and a sense of place- which this hotel had in spades. The only slight negatives we experienced were some early AM noise from the back up alarms of some trucks working construction next door, which is both temporary, and not a reflection on the hotel but might bother some, and that the A/C was not controlled from inside the room. The room was cool enough for me , but not 'arctic' as my Husband prefers. Loved it and will be back.

Room Tip: Ask for a Mansion room for the character.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank SusanHines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Manager at Hotel Ella, responded to this reviewResponded 20 August 2014

Dear SusanHines:

Thank you for taking the time to review Hotel Ella - we love hearing that this will be your new go-to spot in Austin. We are glad that you had the opportunity to have some great cocktails in the bar and chat with one of our congenial bartenders. We are also glad to hear that you found our property to have some history and charm. We apologize for the inconvenience of the construction - they adjacent properties should be complete this fall. We invite you to come back and enjoy our property!

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Reviewed 14 August 2014

We thoroughly enjoyed our two night stay at the Hotel Ella. Our room was comfortable, up to date, and very clean. The bath robes provided are super soft as is the bedding. The turndown service was great, providing bedside water as well as a sweet treat. We were also pleasantly surprised by the transportation that was provided by the valet drivers. I highly recommend Hotel Ella! My expectations were exceeded.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Todd & Dawn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Manager at Hotel Ella, responded to this reviewResponded 20 August 2014

Dear Todd & Dawn R:

Thank you for your review of Hotel Ella and the high recommendation! We are pleased that you thoroughly enjoyed your two night stay and that you found the rooms to be comfortable, up to date, and very clean. We are so glad to have exceeded your expectations are looking forward to doing it again when we welcome you back to Hotel Ella.

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Reviewed 12 August 2014

Hotel room we had was nice, but certainly not extravagant. The staff was outstanding and very friendly and welcoming. We enjoyed the Sunday Brunch. The food and service were outstanding and the menu was interesting. We both tried a dish we had never tried before and it was delicious.

Room Tip: Lots of construction just west of hotel. However, didn't notice it until outside our room...
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Manager at Hotel Ella, responded to this reviewResponded 13 August 2014

Dear Steve M:

Thank you for your review of Hotel Ella. We are so pleased to hear that you found the staff to be outstanding and very friendly and welcoming. We are also glad you had a chance to enjoy the Sunday brunch. We look forward to having you back soon!

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Reviewed 6 August 2014

Beautiful rooms, very sophisticated, quiet, small, historic hotel, with lovely pool. They will make you a cappuccino, and there is a wrap around Southern Balcony. The grounds are all gone, but the history can be felt. Fantastic service, we got a ride everywhere we wanted, from their car. Excellent personnel, very charming and helpful. Wish I could go again.

Room Tip: Well, I loved the old mansion myself. This hotel is near the University of Austin, and the art muse...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank vcjf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Manager at Hotel Ella, responded to this reviewResponded 13 August 2014

Dear vcjf:

Thank you for your review of Hotel Ella. We are pleased to hear that you enjoyed fantastic service and that you found the personnel to be very charming and helpful. We look forward to welcoming you back soon!

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Reviewed 5 August 2014

We attended a wedding in Austin, Tx and spent 2 nights at Hotel Ella. It was a beautiful venue for the wedding and reception + space for family and friends to gather between events. This hotel caters mainly to adults but the 2 children in our party were treated with special care. Since this hotel is very expensive, I would recommend it for an anniversary or couples get away weekend.

Room Tip: Valet parking only which can slow down coming and going from hotel plus extra expense. Rooms in the...
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  • Stayed: May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Allie U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Ella, Manager at Hotel Ella, responded to this reviewResponded 6 August 2014

Dear Allie U:

Thank you for your review of Hotel Ella. We are pleased to hear that you found our property to be a beautiful venue of the wedding and reception you attended. Thank you for your recommendation, and we look forward to welcoming you back to Hotel Ella soon.

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Additional Information about Hotel Ella

Address: 1900 Rio Grande St, Austin, TX 78705-5511 (Formerly Mansion at Judges' Hill)
Phone Number:
Region: United States > Texas > Austin > West Campus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Austin
#5 Business Hotel in Austin
#13 Family Hotel in Austin
#18 Luxury Hotel in Austin
Price Range: £151 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ella 4*
Number of rooms: 47
Official Description (provided by the hotel):
Located near the heart of downtown Austin and within walking distance of the University of Texas, Hotel Ella is a stylish boutique hotel housed in the historic Goodall Wooten House, one of Austin's original landmark estates. Constructed in 1900, the Greek revival-style mansion underwent an extensive renovation in 2013, and now offers a picture-perfect setting for vacations, staycations, weddings, meetings and more. With 47 guest rooms, a cabana-lined pool, and a wrap-around veranda overlooking our front lawn, Hotel Ella features beautifully designed outdoor and indoor spaces-including a recently renovated ballroom-that will add timelessness and simple elegance to any event. In true Texan style, guests will be treated to a superior level of personalized service and exceptional dining during their stay. ... more   less 
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Also Known As:
Mansion At Judges` Hill Hotel Austin
Mansion At Judges Hill Austin
Hotel Ella Austin, Texas

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