I made a reservation through BedandBreakfast.com for 2 nights at Austin's Inn at Pearl Street. I chose the hotel for it's proximity to the downtown Hilton where our friend's wedding reception was being held. Several minutes later an employee from Austin's Inn called to let me know that they would not honor the reservation. As a consolation prize she offered me another room at DOUBLE the price for the first night of my reservation and TRIPLE the price for Saturday night.
When I balked at the sudden price change she gave me a very condescending explaination; "We are a five star hotel, we don't rent rooms for $50 a night. You should look at Motel 6 or Super 8." To that employee I have to say, you should honor your reservations, because you ARE a five star establishment. We ended up staying 15 miles out of town, but at an establishment with a KIND and COURTEOUS staff.
I have traveled on six continents and my experience with the employee at Austin's Inn was about the worst I've had anywhere.
- Official Description (provided by the hotel):
- Nestled in the Uptown Cultural District in the downtown historic neighborhood on Judge's Hill lays a uniquely vintage boutique hotel and event venue that provides affordable luxury accommodations for relaxing getaways. The Pearl is a whimsical, romantic oasis for weddings, special events, and celebrations.The Pearl features in-house licensed massage therapists and several romantic packages including limousine service, a romantic carriage ride, fresh flowers, strawberries and chocolate, warm breakfast in bed, and twilight dinners. Enjoy complimentary breakfast, parking and WiFi connection throughout the property at this self-service hotel. Staying here is more like staying at home, but having everything already taken care of for you. ... more less
- Reservation Options:
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- Also Known As:
- Austin`s Inn At Pearl Street Hotel Austin
- Austin's Inn At Pearl Street Texas