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“Filthy and very unsafe hotel.” 1 of 5 bubbles
Review of Red Roof Inn Austin North

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Red Roof Inn Austin North
Ranked #148 of 197 Hotels in Austin
Fort Worth, Texas, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Filthy and very unsafe hotel.”
1 of 5 bubbles Reviewed 27 June 2013

Room smelled strongly of cigarette smoke. Bed was filthy with hair. Shower curtain had dirty stains on it. They missed my wake up call. Prostitutes and suspicious people walking the parking lot at night. They charged me a state government rate of $42 when they were advertising a $39 rate.

Room Tip: Do not stay here.
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  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

Traveller rating
    26
    29
    30
    16
    46
See reviews for
31
16
21
39
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 20 June 2013

It was really nice I liked the front desk the surroundings and how there was food places all around for sure to stay there again other than the wandering wifi I liked the service I wish they would of had travel channel but other than that it was quiet

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank missz7101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 13 June 2013

This was definitely the worst Red Roof I have ever stayed at. As far as that's concerned it was the worst hotel! I should have known when we drove up and there was a security guard in the parking lot. That should have been a dead give away. The elevators and grounds were filthy!!! They definitely need to invest in a "power washer" and clean this property as it does NOT represent the Red Roof properties I have stayed in corporately all over. The night staff greets you behid bullet proof glass, however during the day it is different. Besides being dirty, the prices offered had "a catch." If you stayed so many days in a row (3) and did NOT stay over a weekend, you got the cheaper rate that is advertised. If not, the rate was higher. I wonder if the corporate office of Red Roof know that this is how they do business. This was our fist and last time staying here for sure. As a redicard member we asked for water and the front desk clerk said SORRY, you got a bottle last night! In closing, both the rooms, the grounds, and the entire property need to undergoing major cleaning and renovation for sure!!!

Room Tip: Do not stay here!!
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  • Stayed June 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Jeanniene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroofnorthaustin, General Manager at Red Roof Inn Austin North, responded to this review, 16 June 2013
I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawrence, Kansas
Level Contributor
181 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 28 May 2013

The room was comfortable and clean. There is some renovation going on when we were there but the pool was open. Address provided can be confusing, using the gps. Calling the hotel number will be helpful. No breakfast but lots of shops around for food.

  • Stayed February 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sarahtham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroofnorthaustin, General Manager at Red Roof Inn Austin North, responded to this review, 5 June 2013
Dear Guest,

Thank you for your very nice comment, it was a pleasure for us to have you as guest !The pictures you had I believer from March or beginning of April, New we have new furniture and linen . We are looking forward to welcoming you again!

Thanks,
Red Roof Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 May 2013

If you're not expecting a Hilton, and just want the basics; it would be hard to beat the value. Considering it is one of the lowest priced hotels you can find, I have no complaint. Sure; no fancy brunch set-up in the mornings, but that's not their deal. You get a room that's always cleaned, professional staff, a continual supply of fresh coffee in the lobby, and a pool to boot! Currently undergoing a paced & methodical overhaul, on one hand they have some gaps in things like refrigerators or hangers in the rooms, but on the other hand this place will only get better. Professionally run with plenty of lighting, cameras and a security guard making rounds at night to insure your car is safe, and special kudos to Matt, who is always cheerful and takes care of business, ensuring that your stay goes without hitches. Just watch the driveway entrance as it's a bit hidden. After that, it's a breeze.

Room Tip: If you're not use to freeway noise, ask for a room facing West; a mostly vacant lot. They have...
See more room tips
  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank YeldudJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroofnorthaustin, General Manager at Red Roof Inn Austin North, responded to this review, 5 June 2013
Dear Guest,

Thank you for your very nice comment, it was a pleasure for us to have you as guest ! We are looking forward to welcoming you again!

Thanks,
Red Roof Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
4 of 5 bubbles Reviewed 20 May 2013

Service was great, no complaints at all. We were greeted right when we walked into the lobby. Room Was ok, we were not there very long. The pool area looked good but we did not use it. we would stay there again if we go to austin again.

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ligia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroofnorthaustin, General Manager at Red Roof Inn Austin North, responded to this review, 5 June 2013
Dear Guest,

It was a pleasure for us to have you as guest ! We are looking forward to welcoming you again!

Thanks,
Red Roof Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffeyville
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 10 May 2013 via mobile

Honestly, when we pulled in I was very nervous about staying here.

Upon arrival to room, realized there were no hangers in the closet area, no hair dryer, no art on the wall (was it stolen?), but there was a refrigerator and a microwave.

Decent bed. Slept well. Not sure if it was because the bed was really comfortable or I was just that tired. Shower has a slow drain, but it works.

It is somewhat difficult to access as you can only get to it from the north and if you miss the turn, you have to keep going around in circles.

Probably wouldn't stay here again.

Helpful?
Thank Melanie S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
redroofnorthaustin, General Manager at Red Roof Inn Austin North, responded to this review, 5 June 2013
Dear Guest,

Thank you for your comment, We were under renovation , now we have new furniture .it was a pleasure for us to have you as guest ! We are looking forward to welcoming you again!

Thanks,
Red Roof Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Red Roof Inn Austin North

Property: Red Roof Inn Austin North
Address: 8210 N Interregional Highway 35, Austin, TX 78753-6436
Region: United States > Texas > Austin
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #148 of 197 Hotels in Austin
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Austin North 2*
Number of rooms: 139
Official Description (provided by the hotel):
Just north of the Live Music Capital of the World! The newly renovated Red Roof Austin North is conveniently located off of I-35. This hotel provides easy access to Austin's many great restaurants, shopping, entertainment and attractions. Located just minutes from downtown Austin, the 6th Street Entertainment District, the University of Texas, Lyndon B. Johnson Library, and Lake Austin. Come stay at Red Roof Inn Austin North and experience what Austin has to offer. When you check in, check out the fantastic new amenities in our NextGen (R) design rooms! The rooms at this inn feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessel sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable new seating and a large, flat-screen TV. The Red Roof Inn Austin North features an outdoor unheated pool, an elevator and all guest rooms include a microwave & refrigerator. Experience our complimentary coffeehouse-style coffee and tea in the lobby. This location offers "On Command Video" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Austin North Hotel Austin
Austin Red Roof Inn
Red Roof Inn Austin North Texas

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