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“Spent very little time here but enjoyed the stay”

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Embassy Suites by Hilton Austin - Central
Ranked #102 of 201 Hotels in Austin
Reviewed 28 May 2012

My daughter and I stayed overnight here recently when we traveled to Austin to see my son's high school compete in state one act play competition. We checked in on Wednesday afternoon and almost immediately left for the University of Texas. The property is very conveniently located near the university. At about 10:15 PM I realized that we would not have an opportunity to get an evening meal. I called back to the hotel room service and requested that they deliver food to our room in our absence before room service closed at 11:00 PM. When we arrived back at the room at 1:00 AM our food was waiting for us and was a welcome site. We slept comfortably and enjoyed the complimentary breakfast on Thursday morning before we started home. Overall, this property had everything that I look for in a hotel - good food; quiet, clean room; friendly, reliable service; good coffee in room. I would stay here again. As others have noted in their reviews, this in an older property but I found no deficiencies. I tend to be picky about housekeeping and did notice that a tissue lying in the hallway was never picked up (even though someone vacuumed around it) while we were there.

  • Stayed: May 2012, travelled with family
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Thank Cindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,104 - 1,110 of 1,216 reviews

Reviewed 23 May 2012

We stayed at the Embassy Suites the weekend of UT graduation. The hotel was very busy. Unfortunately, one of the four elevators was down the whole weekend which slowed moving from the lobby to your room and visa versa. We stayed on the 2nd floor but could not find a staircase that would take us one floor down to the lobby without taking an elevator. We did find one on our last day that goes through the pool. The water pressure isn't great and the toilets don't do their job most of the time. We had to call twice to get someone to fix our toilet... we only stayed 2 nights. There are tons of mosquitoes on the ground floor due to all the fountains but a decent breakfast at a hotel is a rare treat nowadays. Open food trays at breakfast (especially the fruit) were a target for the bugs so I passed on most of these.

  • Stayed: May 2012, travelled as a couple
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Thank luckygem56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie B, General Manager at Embassy Suites by Hilton Austin - Central, responded to this reviewResponded 31 May 2012

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the malfunctioning toilet in your room and have reported your concerns to our maintenance team to ensure all plumbing in the building is up to standards. Our goal is to provide an exceptional experience for all guests and we regret that your stay was short of that. We hope that you will give us another chance when you’re in the area to see our improvements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2012

This Embassy Suites is a bit older but is still nicely maintained. The rooms are large with all of the amenities that you would expect in a suite hotel. We cranked down the A/C but could never really get the room cool enough, and that was my only real issue. Also, there was a considerable amount of noise coming from the room above ours. They have a nice Happy Hour every day with free cocktails and chips/salsa and popcorn. In the mornings they have a very nice breakfast with a hot buffet station, a cold buffet section and omelets and pancakes cooked to order. The staff was friendly and accommodating. There are restaurants and shopping nearby, and it is an easy drive to the UT campus (barring Austin traffic, of course!). Overall, a very nice stay and we would stay here again.

Room Tip: Because this hotel has a lot of high school teams that stay while in Austin for sporting events, it...
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  • Stayed: May 2012, travelled on business
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Thank grayhog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2012

We stayed here for two nights while touring University of Texas. Location was good, as it was near the University but outside of downtown. The hotel can be a bit tricky to get to as we found with several in Texas due to the service roads that run parallel to the highway and run only in one direction. You can see the hotel, but it may take a few runs before getting to it. The hotel is definitely older and a bit run down in areas. Some of the elevators were out of order while we were there. I wish they would extend breakfast until 10 am, we missed it both days. The rooms were clean and spacious, staff was friendly. I would return to the hotel but only with a good rate.

  • Stayed: March 2012, travelled with family
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Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

The hotel is older, a little run-down. Paint peeling here and there, an elevator was out of service the entire two-day stay. They put us in a smoking room. Twice. Friendly staff, but really just average. The location is convenient.

  • Stayed: March 2012, travelled with family
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Thank MisterAverageGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

We found the rooms to be very clean and spacious. The staff was extremely friendly and helpful. The location was perfect as you were close to everything but not located in the middle of the city. The breakfasts were fabulous. The cook couldn't have been nicer and he was certainly efficient. The manager's reception was nice, although I would have liked a little more choice in snacks. The bartender was amazing in that he never forgot what your choice of drinks were. The pool and hot tub were very clean and the decor was very nice. Wish you didn't have to walk by everyone in the lobby to get to it. All in all it was a very nice experience and would definitely stay there again. Had dinner one evening in the restaurant and didn't think that was up to par.

  • Stayed: February 2012, travelled as a couple
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Thank 628KathleenH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

The tropical interior of the hotel was pretty nice. However, this property could really use some renovating of their rooms, well at least the one my friends and I were in. However, the front office staff as well as housekeeping were really courteous. Service was great.

  • Stayed: February 2012, travelled with friends
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1  Thank NextStopIsWhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#61 Business Hotel in Austin
Price Range: £100 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Embassy Suites By Hilton Austin - Central Texas

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