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“Very Accommodating”

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Embassy Suites by Hilton Austin - Central
Ranked #99 of 203 Hotels in Austin
Baytown, Texas
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Accommodating”
Reviewed 16 July 2014

When we arrived, they said there was no rooms left but smoking, but they immediately set about spraying and filtering the room for an hours. Could still smell smoke but much better. The rooms were nice, beds(double size) comfortable, and housekeeping brought anything we ask for.
The breaksfast in the morning was made to order and they kept it fairly full. The indoor pool was nice and the fact that one end was 7 foot kept the kids at the other end. The only complaint was that the whirlpool did not work.
The hotel was a nice distance to downtown and right off of interstate. The hotel nothing special from outside, but inside may be older but it had such character . Elevators fast.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank mcsopsafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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English first
Dundas, Minnesota
Level 5 Contributor
56 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 July 2014

My wife and I celebrated our anniversary in Austin, Texas and enjoyed staying at this Embassy Suites. A very helpful and friendly staff, and an attractive atrium area are the highlights. Our AC in the room was not very effective, and the bathroom was in need of updating (especially the ceiling, which was noticeably rusty). The remote control needed new batteries. Overall, a nice property that provided a wonderful morning breakfast. I just hope the Hilton family of hotels has an update/remodel of the rooms for this property on their medium-range agenda, as I think it would help their long term cause.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

This hotel needs some love. The heat in the lobby/atrium was much too high which to me indicates neglect by ownership. The other issue was flies, flies everywhere during breakfast and reception. This is not acceptable. The rooms are in need of updating, but where in good shape overall. The hotel was sold out the night we stayed; outdated rooms and decor and inattention to major items equals poor ownership to me.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank John D. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denton, United States
2 reviews
Reviewed 14 July 2014

I stay here frequently due to the proximity of where I need to go. Some of the furnishings are outdated, but it remains a good value. The staff is friendly, helpful and enjoyable. I'll be staying here again!!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 5 Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 July 2014 via mobile

We enjoyed out stay at the Embassy Suites. The manager's reception was good. A gentleman busing tables brought my kids an entire cup of cherries after overhearing them arguing over one, which was a nice touch. The kids loved the indoor pool. The breakfast was great with lots of choices. The hotel is not brand new, but the rate and amenities make it worth it.

Stayed March 2014
Helpful?
Thank Txtnk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 July 2014 via mobile

Made a reservation a month ago, had it on my iPad at checkin. With 4 kids I had made a reservation with double beds. They had given my reservation away (put me in a room with single bed) and the drones at the front desk basically told me to suck it up. No roll-away beds, extra blankets, etc. They just did not care. I asked to speak to manager (Mr. Jason Breedlove) and he pulled a room out of his hat immediately and was very kind. Score one for a proper/customer orientated manager....minus one for the drones that work under him (must not be fun having incompetents working under you Jason).
Anyway, despite having an awesome night manager, the property is in kind of a rough part of town. The staff is un-responsive. The rooms are smaller than other embassy suites (the bathrooms are tiny). I stay at embassy suites a lot, and this is definitely the worst one I have stayed in. Recommend finding a different hotel to stay in close by if you have to be in this location. Many other people where having similar problems as I was checking in. Seems like management above Jason regularly overbook the place to maximize profit. You may be disappointed if you make reservations and show up later in the evening....be careful!

Stayed July 2014, travelled with family
Helpful?
Thank sgunderson94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Austin hotels

FORNEY, United States
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2014

Great rooms and value. Only way to travel with family. Multiple rooms, free breakfast, drinks at night, in-door pool, hot tube and great dining. Makes the evening at the hotel feel like another family outing.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Debora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Austin - Central

Property: Embassy Suites by Hilton Austin - Central
Address: 5901 North I-35, Austin, TX 78723
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#61 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Embassy Suites By Hilton Austin - Central Texas

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