Staff was friendly and accommodating made the stay much better. Housekeeping is not thorough. On the second night there was hair in the sheets that was not mine. On the third night there was I dead bug in the sheets. It was late at night and they sent up a maintenance guy He didn't understand why I wanted the entire bed stripped and remade with new sheets. He thought it was enough to just take the one sheet off and replace that.
When they came in during the day they only took out trash and left towels. Didn't wipe anything. Room just never felt clean. Unfortunate because the staff is great.
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- Also Known As:
- Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
- Austin Embassy Suites
- Embassy Suite Austin Downtown
- Embassy Suites By Hilton Austin - Downtown/Town Lake Texas