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“Embassy Suites and Room Sprayed for Bugs”

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Embassy Suites by Hilton Austin - Downtown/Town Lake
Ranked #53 of 203 Hotels in Austin
dublin ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Embassy Suites and Room Sprayed for Bugs”
Reviewed 7 November 2013

Embassy Suite are generally my pick of hotel with their great breakfast and spacious rooms. They put me in a room that had just been fumigated for bugs and the smell was awful. They said they had no where to move me the first night only to find out they had several empty rooms.This is not up to their normal excellent standards.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank DublinOhioVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review, 8 November 2013
Please accept our sincere apologies for the hassle and frustration this incident has caused you. We strive to ensure every guest has a positive experience through our service and accommodations and we regret this was not your impression. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your comfort.

Thank you,

Jody Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,117 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
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English first
Huntington Beach, United States
1 review
Reviewed 2 November 2013

Friendly helpful staff. Great location. When we arrived, we were greeted by a helpful and friendly staff. From the manager to the parking attendants, all services were great. The rooms were clean. The complimentary happy hour and breakfast met our expectations. The location of the hotel is in walking distance to SOCO area, as well as downtown. Free shuttles run form the hotel within a two mile radius, so we took advantage of the rides to Sixth Street. The hotel is adjacent to the Bat Bridge, so there was free entertainment in the evening if we anted to . Overall, we have no complaints and will return for another stay. For the price, all expectations were met.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Washington
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 November 2013

Stayed here for 4 nights while in town for SpiceWorld 2013 (conference for IT pros).

So many things to rave about, in no particular order: manager's reception, breakfast and location.

Manager's reception: two hours of free booze every night from 5:30p-7:30p

Breakfast: daily cooked to order breakfast downstairs in the dining area. Omelets, pancakes, BACON, etc

Location:
Right by Congress Ave bridge where you can view ~1M bats fly out every evening
10 steps from the bus stop that'll take you directly to the airport (take bus 100)
10 minute walk to the convention center
15 minute walk to 6th Ave (nightlife, restaurants, shops)

Also, huge two-room suites, friendly staff and clean property.

Room Tip: Ask for a room facing the river.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MrsKordell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2013

I spent five nights at the Embassy Suites in Austin. The. hotel was really conveniently located, spotlessly clean and check in and out was simple.

However, it seemed to me that the hotel was on the edge of being unworkable. The internet was extremely spotty, the phones worked intermittently, the batteries in the remote went out in both TVs, the key card only worked for 24 hours maximum before needing a recharge, taxis wouldn't respond to calls because the shuttle drivers talked so many people of using them instead of the cabs, the drop off area was so small that cars couldn't maneuver and I had to meet people on Congress because it was so inconvenient to drive in. I didn't have a car, but $16.00 a day for parking in a garage around the corner seems crazy.

The staff was polite, but totally disengaged. It really felt like an imposition to talk to them.

To sum up, a clean, convenient hotel with a crazy kind of edginess, you just never know what's going to work and what isn't.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
1 Thank carolkiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Augusta, Georgia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 October 2013

Good location close to both 6th street action and S Congress shops and restaurants. Like all Embassy Suites, the rooms are spacious, but we did have problems with not being able to set the clock (oddly, we're told only the "engineers" can set their clocks - also experience this in San Antonio Embassy). Clock was 2.5 hours off which was annoying. WHy doesn't the housekeeper notice and get it fixed? Toilet seat was also very loose...again, poor attention paid by housekeepers to keep maintenance informed. Lastly, the AC went out at a crucial time getting ready for a formal event. Hot ! The "engineers" fixed it within 90 minutes while we were getting showered and dressed. Free happy hour great! Nice complimentary full breakfast, but coffee kept running out on consecutive days ! Overall, average hotel because employees have to be asked to fix stuff or bring out coffee.

Room Tip: Try to get a corner room.....better views and sometimes 2 windows
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
135 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 26 October 2013 via mobile

In a great location if you have a car. Midway between SoCo and downtown activities. Self-parking is easy in the garage next door. We were put on the top floor, the premiere level, which only meant complimentary bottles of water and bags of trail mix.

Extremely dated decor, including plastic ivy throughout. Complimentary breakfast is pretty plain, but gets your day started. Everything, including our bathroom, was spotlessly clean!

Stayed October 2013, travelled as a couple
Helpful?
Thank TravelerPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2013

I always get good, consistent service and accommodations with Embassy Suites. This time was no different. Nice lobby and great bar! The staff was welcoming, the rooms were nice and spacious. The internet connection was scarce and the noise in the morning was annoying; but that definately will not deter myself from staying there again. Very pleasant experience!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela1306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Property: Embassy Suites by Hilton Austin - Downtown/Town Lake
Address: 300 S Congress Ave, Austin, TX 78704-1221
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Embassy Suites By Hilton Austin - Downtown/Town Lake Texas

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