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“My stay at Embassy Suites, Downtown Austin, Texas”

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Embassy Suites by Hilton Austin - Downtown/Town Lake
Ranked #45 of 202 Hotels in Austin
Reviewed 15 December 2013

This is a lovely hotel at a great location in Austin. The facilities were outstanding, the staff was friendly, efficient, and went out of the way to be helpful. The gift shop was the only shopping I did in Austin as I was very busy with the conference and because they had everything and more for my gift buying in Austin. My only disappointment was that I was not able to stay the entire time of the conference due to no vacancy, but was able to move from Hampton Inn (which too was lovely, but far from the conference) on the last day of the Alternatives Conference 2013 and for the additional day I stayed in Austin, which is such a beautiful city with amazing restaurants and things to do. I would recommend this hotel to anyone visiting Austin, as it is in a wonderful location with beautiful facilities!

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Embassy Suites Hotels
Thank Kaye C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,033 - 1,039 of 1,259 reviews

Reviewed 13 December 2013

I just had to write a review for this hotel. The location is great in downtown Austin close to all amenities. The staff was very friendly and helpful, the rooms were great and spotless clean, the cooked to order breakfast was excellent, the hotel food was great and inexpensive, heated pool available and plenty of parking in a structure near the hotel.

Will definitively stay here again next time I visit Austin.

  • Stayed: December 2013, travelled with family
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Thank Coqui2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2013

This hotel provided me with a fully furnished suite and all the amenities. Everything was great except the ventilation system which was noisy. The complimentary breakfast featured eggs cooked to order and was delicious. I would not hesitate to stay at Embassy Suites again if given the chance.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Randolph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

hotel made getting to and from an absolute breeze. we will stay here again soon. check-in personnel very helpful. We were able to leave our car at the hotel and the hotel shuttled us to airport. Food in restaurant was good. a great place to stay if flying out of phoenix airport.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Kam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

Went downtown to celebrate a birthday, this hotel was located well, had shuttle service and staff was excellent took care of all needs. No problems while staying there. We were welcomed upon arrival and asked repeatedly while there if there was anything we needed. A good weekend getaway and I look forward to going back when the need arises.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

Went here after Thanksgiving with my boyfriend. It was a nice hotel and a great escape from his family for a few days. Centrally located we walked to dinner almost every night and there was tons of shopping around. We didn't get the best view, but I guess they prioritize by who's stayed with them the longest. I'd recommend this hotel. The in-suite dining service was great for the first night when I was exhausted.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Lene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

I stayed here for 5 nights mid October this year for the first time in many years as my usual hotel the Hyatt Regency across the road was full.

On arrival at the hotel late Saturday evening I was told by the young guy on duty “there was an issue and there were no suites so I was in an ordinary small room”. As this was the Embassy SUITES and I had a confirmed reservation I was not happy. On entering the very small and as it turned out noisy corner room, I found the bathroom floor covered in water. It looked like it had been mopped with very wet mop and never dried. The sheets on the bed looked like they had never been pressed.
After complaining, the floor was wiped dry with towels but no apology or explanation was given.
The following morning I was given an apology and upgraded to the top / executive floor to a very nice and well appointed room. The hotel dealt eventually with the issue but it should never have happened in the first place.

The hotel is situated just over the river from down town center. It is easily accessible from the airport and all major routes. A very short walk and you are at “bat-bridge”. There are a number of bars & diners within a 5 mins walk of the hotel.

Parking is available adjacent to the hotel in a multi-storey car park and may be chargeable depending on your rate.

The rooms have all been renovated fairly recently and to a decent standard, however the public areas in general and specifically the breakfast area and lifts, are in bad need of a re-fresh.

Breakfast is of a decent quality and plenty of choice including hot freshly prepared food like pancakes and omelettes. Some mornings when very busy the service was a bit erratic. This is included in the std room rate normally as is the “Complimentary Evening Reception“ where residents can drink for free for two hours and enjoy bar snacks.

This is an ideal hotel for exploring Austin if you want to stay at a big chain hotel at a decent price and including breakfast.

I would stay here again when in Austin but would also consider the Hyatt if the price was right and it was available.

Room Tip: Get a room higher up to avoid noise from the internal bar / breakfast area
See more room tips
  • Stayed: October 2013, travelled on business
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Thank stevenmac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Address: 300 S Congress Ave, Austin, TX 78704-1221
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Austin
#23 Romantic Hotel in Austin
#38 Business Hotel in Austin
Price Range: £95 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Located in the heart of Austin, Texas on South Congress Avenue, the Embassy Suites by Hilton Austin Downtown/Town Lake hotel offers convenient access to many attractions. Situated opposite the scenic Lady Bird Lake and its surrounding hike and bike trail, this downtown Austin hotel is the ideal destination for extended stays and short breaks. Find entertainment for the whole family at the trendy Warehouse District, historic 6th Street, Barton Springs Pool and the South Congress ‘SoCo’ shopping district. Highlights •Downtown all-suite Austin hotel on South Congress Avenue •Near Austin entertainment, including 6th Street and the Warehouse District •Located adjacent to Lady Bird Lake and the Congress Avenue Bridge •Free made-to-order breakfast and complimentary Evening Reception* •Newly renovated lobby, restaurants and bar •Flexible Austin hotel meeting space ... more   less 
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Embassy Suites By Hilton Austin - Downtown/Town Lake Texas

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