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“Perfect location for SXSW”

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Embassy Suites by Hilton Austin - Downtown/Town Lake
Ranked #48 of 202 Hotels in Austin
Melbourne, Australia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect location for SXSW”
Reviewed 18 March 2014

Stayed 7 nights during the music portion of SXSW. Whilst not in the heart of downtown, within a 5-10 min walk to Convention Centre. Stayed in a King Suite - very spacious room with everything you will need. Great hotel and bar staff - with breakfast every day and the bar/restaurant open throughout the day. A great base - far enough away from the craziness of 6th Street during Southby. Would definitely stay here again

Room Tip: Stay higher during SXSW - there is plenty of noise from the street level.
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  • Stayed March 2014, travelled solo
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Helpful?
1 Thank bennygoodwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,180 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
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English first
Del Rio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

Stay was grate. Complimentary Breakfast ended a bit early (9am). But staff and all other amenities were grate. Indoor heated pool was a big plus. It was a cold week and kids still go to have fun and swim in pool.

  • Stayed March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Patricia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 March 2014

Hotel looks okay on photos but inside it's smelly and totally outdated. If you want to use the garage they charge your 20 Dollars per night. Blankets are dirty, staff could be friendlier. I would not recommend this Hotel again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Marcus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review, 26 March 2014
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not as clean as our standards demand.

A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Thank you,

Jody Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas, United States
1 review
Reviewed 4 March 2014

Excellent hotel. Very clean. Excellent staff! Breakfast was delicious. The evening reception is always outstanding. You will not be disappointed in the least bit. Valet and shuttle service was very professional, quick, and convenient.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carmella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chapel Hill, North Carolina
Level 5 Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 March 2014

Good location, close to the River Walk, the Bridge, and convention center. The breakfast offerings exceeded my expectations for an American hotel. The afternoon managers' reception was also a very nice offering. Although there is a shuttle available to ferry guests for trips within a 2-mile radius it wasn't available when we were setting out. They have a bellman's area but there did not appear to be a concierge's desk. However, the front desk staff were very helpful during our 2-night stay and, true to their word, with a 10-minute notice, had a cab waiting at the lobby to take us to the airport. I am rating this hotel excellent based on the renovated bathrooms, decor, size of the suite and the room rate. No one in our party used the gym, swimming pool or spa. I would definitely stay at this hotel again.

Room Tip: The building has an open rotunda - no interior rooms or rooms in which the ""view"&qu...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Oko341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 March 2014 via mobile

Rooms are really nice and updated. Very friendly and helpful staff, super close to everything. Walking distance to South Congress and a short cheap can ride over to the other side of the river.

Beds are very very comfortable!

Only complaint was that they ran out of cups twice during breakfast and the potatoes were way undercooked.

Stayed March 2014, travelled as a couple
Helpful?
Thank MrsShew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 February 2014

very good service....the quality of the food (when ordering room service was great). the complimentary breakfast was so-so, but in every other way, I would rate my experience as excellent. great staff!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Uzma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Property: Embassy Suites by Hilton Austin - Downtown/Town Lake
Address: 300 S Congress Ave, Austin, TX 78704-1221
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Located in the heart of Austin, Texas on South Congress Avenue, the Embassy Suites by Hilton Austin Downtown/Town Lake hotel offers convenient access to many attractions. Situated opposite the scenic Lady Bird Lake and its surrounding hike and bike trail, this downtown Austin hotel is the ideal destination for extended stays and short breaks. Find entertainment for the whole family at the trendy Warehouse District, historic 6th Street, Barton Springs Pool and the South Congress ‘SoCo’ shopping district. Highlights •Downtown all-suite Austin hotel on South Congress Avenue •Near Austin entertainment, including 6th Street and the Warehouse District •Located adjacent to Lady Bird Lake and the Congress Avenue Bridge •Free made-to-order breakfast and complimentary Evening Reception* •Newly renovated lobby, restaurants and bar •Flexible Austin hotel meeting space ... more   less 
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Embassy Suites By Hilton Austin - Downtown/Town Lake Texas

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