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“Great location but slightly older hotel”

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Embassy Suites by Hilton Austin - Downtown/Town Lake
Ranked #48 of 201 Hotels in Austin
Reviewed 29 March 2014

As a Hilton HHonors member, I chose this one because it is right at that middle point of being nicer but not over 200USD a night. The rooms were clean and giant! Comfortable beds, soft and clean bedsheets and good water pressure in the shower. The only odd thing is, it's in an atrium and you have windows that face inwards into the atrium. Breakfast was included and it was decent (your normal buffet). The employees were very nice and helpful and it's right along Lake/River Lady Bird and jogging trails so that was great. The pool and hot tub were so-so, but the gym was decent with both varied machines and free weights. Oh and our sofa happened to be a sofa-bed. We didn't need it, but good to know it seems to be in most of the rooms.

  • Stayed: March 2014, travelled with family
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Thank bluishsomething
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,197)
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918 - 924 of 1,198 reviews

Reviewed 28 March 2014

The location and whole hotel stay was just perfect! The view and cleanliness of the suite was amazing, and the complimentary happy hour and breakfast was more than I expected. I will definitely consider this hotel the next time that I am in ATX.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Gina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

I am a Marriott Rewards member and always stay at their properties. Recently stayed at an Embassy Suites in Hunt Valley, MD and was very pleased, so when choosing a hotel for a visit to Austin, Texas I booked Embassy Suites. Most of the employees were very helpful and nice, and even though I was surprised at the Manager's Happy Hour food offerings - MD. was much more substantial - I will never stay there again because of room cleanliness. Second day there we were gone from 10:00am to 10:00pm, and upon returning found a room that was barely cleaned. The toilet had not been cleaned, there was dust everywhere, no vacuuming, and my t-shirt was found in the corner of the bathroom on the floor. Although I called downstairs and reported what we found, housecleaning never even called up to our room to apologize or even acknowledge what had happened. The next day the same level of cleaning was found. I will never stay at Embassy Suites again- Marriott - I am coming back

  • Stayed: March 2014, travelled with friends
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1  Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this reviewResponded 26 March 2014

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that your room cleanliness was not up to your standards during your stay at our hotel.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Thank you,
Jody Smith
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

The location of the hotel was convenient to downtown. We found the room to be very clean and extremely nice. Our room was quiet and the bed was really comfortable and the best sleep we have had in a while! The complimentary happy hour and breakfast to order can't be beat. We would definitely stay here again.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Lesa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

This hotel is nice, clean, quiet and in a good location. The rooms are all suites, so there is lots of room. The free breakfast is extensive and there is a free afternoon/evening reception that looked quite nice (we were too busy with the South by Southwest Music Festival to take advantage of it). We would return again.

Room Tip: If you care (we did not) you can ask for a City/lake view. It seems that a higher floor is nicer, b...
  • Stayed: March 2014, travelled with friends
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Thank TravellingMan113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

Great place. Evening reception is great. Room service was fast & efficient. The stairwells are scary, but the rest of the hotel is kept up very nicely. The evening reception involved you-call-its, and either hummus & chips, popcorn, or salsa & chips or a variation of them all. We had meetings at the convention center, so it was an easy walk across the Congress bridge to all of our meetings.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Gabriel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

Stayed 7 nights during the music portion of SXSW. Whilst not in the heart of downtown, within a 5-10 min walk to Convention Centre. Stayed in a King Suite - very spacious room with everything you will need. Great hotel and bar staff - with breakfast every day and the bar/restaurant open throughout the day. A great base - far enough away from the craziness of 6th Street during Southby. Would definitely stay here again

Room Tip: Stay higher during SXSW - there is plenty of noise from the street level.
  • Stayed: March 2014, travelled solo
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1  Thank bennygoodwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Address: 300 S Congress Ave, Austin, TX 78704-1221
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
Price Range: £133 - £410 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Located in the heart of Austin, Texas on South Congress Avenue, the Embassy Suites by Hilton Austin Downtown/Town Lake hotel offers convenient access to many attractions. Situated opposite the scenic Lady Bird Lake and its surrounding hike and bike trail, this downtown Austin hotel is the ideal destination for extended stays and short breaks. Find entertainment for the whole family at the trendy Warehouse District, historic 6th Street, Barton Springs Pool and the South Congress ‘SoCo’ shopping district. Highlights •Downtown all-suite Austin hotel on South Congress Avenue •Near Austin entertainment, including 6th Street and the Warehouse District •Located adjacent to Lady Bird Lake and the Congress Avenue Bridge •Free made-to-order breakfast and complimentary Evening Reception* •Newly renovated lobby, restaurants and bar •Flexible Austin hotel meeting space ... more   less 
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Embassy Suites By Hilton Austin - Downtown/Town Lake Texas

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