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“Unreasonable rate policy” 3 of 5 bubbles
Review of Embassy Suites by Hilton Austin - Downtown/Town Lake

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Embassy Suites by Hilton Austin - Downtown/Town Lake
Ranked #64 of 197 Hotels in Austin
Certificate of Excellence
San Diego, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Unreasonable rate policy”
3 of 5 bubbles Reviewed 3 April 2014

Generally a decent hotel although a bit far away from the hub. When I needed to add a night, not only did they not honor the original rate, they wanted to increase the rate for every night, indicating that I had to cancel and re-book the entire stay.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank jklSanDiego_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,053 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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  • French first
  • German first
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English first
Richmond, United States
1 review
4 of 5 bubbles Reviewed 31 March 2014

Let me preface by saying this hotel is great value for the amazing location - proximity to the hip South Congress and downtown area is stellar. My favs are the large rooms and comfy beds. I also had a great experience w/ in-room dining. The cons included sketchy self-parking. I have used valet in the past and won't self park again at this hotel. As a female business traveler, my safety felt compromised walking in the parking garage and to/from the hotel. In addition, the side access door (which is closer to the hotel than the lobby), would not work with my room key. I reported this to the front desk and they said they would promptly call maintenance out to fix it. My room was also located directly across from the elevator bank and I endured noise all hours of the day. It wasn't terrible but if you want peace and quiet, request a room away from the elevators.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jennifer Kathle... D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rabat, Morocco
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

As a Hilton HHonors member, I chose this one because it is right at that middle point of being nicer but not over 200USD a night. The rooms were clean and giant! Comfortable beds, soft and clean bedsheets and good water pressure in the shower. The only odd thing is, it's in an atrium and you have windows that face inwards into the atrium. Breakfast was included and it was decent (your normal buffet). The employees were very nice and helpful and it's right along Lake/River Lady Bird and jogging trails so that was great. The pool and hot tub were so-so, but the gym was decent with both varied machines and free weights. Oh and our sofa happened to be a sofa-bed. We didn't need it, but good to know it seems to be in most of the rooms.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bluishsomething
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, United States
2 reviews
5 of 5 bubbles Reviewed 28 March 2014

The location and whole hotel stay was just perfect! The view and cleanliness of the suite was amazing, and the complimentary happy hour and breakfast was more than I expected. I will definitely consider this hotel the next time that I am in ATX.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison, New Jersey
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 24 March 2014

I am a Marriott Rewards member and always stay at their properties. Recently stayed at an Embassy Suites in Hunt Valley, MD and was very pleased, so when choosing a hotel for a visit to Austin, Texas I booked Embassy Suites. Most of the employees were very helpful and nice, and even though I was surprised at the Manager's Happy Hour food offerings - MD. was much more substantial - I will never stay there again because of room cleanliness. Second day there we were gone from 10:00am to 10:00pm, and upon returning found a room that was barely cleaned. The toilet had not been cleaned, there was dust everywhere, no vacuuming, and my t-shirt was found in the corner of the bathroom on the floor. Although I called downstairs and reported what we found, housecleaning never even called up to our room to apologize or even acknowledge what had happened. The next day the same level of cleaning was found. I will never stay at Embassy Suites again- Marriott - I am coming back

  • Stayed March 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review, 26 March 2014
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that your room cleanliness was not up to your standards during your stay at our hotel.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Thank you,
Jody Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Addison
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

The location of the hotel was convenient to downtown. We found the room to be very clean and extremely nice. Our room was quiet and the bed was really comfortable and the best sleep we have had in a while! The complimentary happy hour and breakfast to order can't be beat. We would definitely stay here again.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lesa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
Level Contributor
86 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

This hotel is nice, clean, quiet and in a good location. The rooms are all suites, so there is lots of room. The free breakfast is extensive and there is a free afternoon/evening reception that looked quite nice (we were too busy with the South by Southwest Music Festival to take advantage of it). We would return again.

Room Tip: If you care (we did not) you can ask for a City/lake view. It seems that a higher floor is nicer, b...
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  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TravellingMan113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Property: Embassy Suites by Hilton Austin - Downtown/Town Lake
Address: 300 S Congress Ave, Austin, TX 78704-1221
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Embassy Suites By Hilton Austin - Downtown/Town Lake Texas

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