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“Comfortable and friendly”

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Hyatt Regency Austin
Ranked #18 of 199 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
lafayette, la
1 review
“Comfortable and friendly”
4 of 5 bubbles Reviewed 9 October 2009

Traveling with two young children is never easy. The Hyatt on Town Lake has been a favorite of mine since I attended college in Austin. Having moved away ten years ago, I now travel back often and stay here for business and pleasure trips. The rooms had gotten a bit worn and dated (we stayed at the Hyatt on a previous trip the day before they closed for renovations). The newly updated rooms are comfortable and served us well. The hotel staff were pleasant and the wait staff went above and beyond to help us (a four year old and a 9 month old tested their limits I'm sure). The location is great. We stepped out on the trail with the stroller and enjoyed Town Lake outside our door. The pool was nice (if not a bit small). While we have stayed other places in Austin, this is our choice when our budget allows.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
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Helpful?
Thank mtdLafayette_La
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,874 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (385)
Date | Rating
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English first
New York
Level Contributor
6 reviews
6 hotel reviews
4 of 5 bubbles Reviewed 8 October 2009

Had to use this hotel for a conference - I was very pleased with the hotel staff. They were consistently accommodating and helpful - at the front desk, the concierge, and the waitstaff for our conference meals. The location was very good - walking distance of south Congress St and 2nd St area shopping, the bat bridge, 4th and 6th Sts nightlife and several good restaurants. (Walking distance for me is anything within 15-20 minutes). The rooms were basic, clean and in good shape, relatively updated decorations. Fitness center was small but good machines. One major drawback was $10/day fee for WiFi.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovetotravel1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 October 2009

This hotel was great, right on the lake in Austin. Rooms were very nice and clean. Wish we could have stayed longer. Would definitely go back next time I'm in Austin.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
Thank Lea5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 7 October 2009

This hotel was an excellent choice! I went for ACL weekend - and made the reservation last minute that week and they luckily had availability. They upgraded me to a river view room on the 10th floor which was nice. Rooms are clean, standard size (300 sq ft), newly renovated and has everything you need for a pleasant stay - bed is very comfortable. I highly recommend the 3rd floor which has an outdoor shared patio area that overlooks downtown - same view, but the patio is awesome. I loved the service here - everyone was fantastic and super nice. Carlos at the front desk made sure I was taken care of - very sweet, helpful and professional. The room service was great - we enjoyed the Angus burger! There are a few other things that also made my experience positive - the fitness center which was recently renovated was excellent to use - and the fact you can walk right out of the hotel onto the walk/run/hike/bike path at Town Lake is absolutely perfect! The hotels location is right on Town Lake - but walking distance or a fast cab ride to everything including South Congress - which we enjoyed Guero's restaurant - and Jo's coffee - as well as the main downtown areas - Congress, Warehouse District and 4th Street areas in downtown. The pedi-cabs drivers cracked me up to/from the festival - I highly recommend taking them from the hotel, they're great to experience and are fun tour guides! Zax's restaurant next door has a great brunch and outdoor patio area. All in all, I am really pleased with the experience and would go back again! I know that I probably paid a little more than the normal rate but that's what I get for booking last minute and going on a festival weekend. It was worth it.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 1 October 2009

We stayed at this Hyatt location back in June of 2008 and had a HORRIBLE stay. Mostly because the lack of attention during housekeeping times but also from a couple of the staff that were snotty.

After writing a letter of complaint to the General Manager, we received multiple apologies and an offer to stay at the hotel again with an upgrade to an Executive Suite. So a year later I took them up on the offer.

We stayed in August 2009 and had a FABULOUS stay. The Executive Suite was really nice and roomy. It was a two room suite with a living room, dining area, bar area and an extra bathroom. There was also a typical room with the bed, desk, etc. and the bathroom.

We had a really great stay this time and we will definitely return to this location when we return to Austin.

  • Stayed September 2009, travelled as a couple
    • Value
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Helpful?
1 Thank scottyhouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 1 October 2009

The actually hotel is a little disappointing - it's obviously been recently renovated with new furniture, but the hotel needs more of a serious overhaul (the structure itself feels very old and dark; the bathrooms are super small, the tile is very dated). That being said, we got a suite for a very reasonable price, and the location is great - very close to downtown and SOCO, and right on the water. The service was very good - even though they have self check-in kiosks, etc., there are plenty of helpful employees to help. The hotel is super family friendly. The gym is fantastic; the pool is not very nice. I would not go out of your way to stay here, but I would not tell you to panic if you had to.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnieBibble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 9 September 2009

This hotel is a very nice hotel at a very unbelievably low price. However, they make up for it by charging you $10/day for internet, $17 for a breakfast buffet (the cheapest thing on the menu is $12 which doesn't include a $4 beverage) and unless you have a car, your dining choices outside of the hotel are limited (and their restaurants are quite expensive, although the food is pretty good). One thing I also noticed were GIGANTIC cockroaches in the coffee shop (they looked like they could carry a small dog). Most of the staff were extremely nice, but the concierge seemed to be more interested in talking with her co-workers than helping the guests (saying "you need something?" with an exasperated sigh doesn't exactly exude customer service), although to be fair a couple of days later she did allow us to print off our boarding passes (after we wrangled her away from her co-workers).

Make sure that if you stay here, get a room away from the elevators. They make the weirdest sound when they open up (it sounds like a demonic tiger).

The rooms themselves were great. The beds were very comfortable and the room looked well kept.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank borderlandbarrister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Austin

Property: Hyatt Regency Austin
Address: 208 Barton Springs, Austin, TX 78704
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Austin
#15 Green Hotel in Austin
#32 Business Hotel in Austin
#32 Romantic Hotel in Austin
#38 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Austin 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in downtown Austin on the shores of Lady Bird Lake, the Hyatt Regency Austin is a full service hotel which offers cool, contemporary new guest rooms. Situated along the Hike & Bike trail, the hotel is within walking distance to all of Downtown Austin's major entertainment districts, and 7 miles from Austin Bergstrom International Airport. ... more   less 
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Also Known As:
Hyatt Regency Austin Hotel Austin
Austin Hyatt Regency
Hyatt Austin
Hyatt Regency Austin Texas

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