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“Slow everything.” 2 of 5 bubbles
Review of Sheraton Austin at the Capitol

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Sheraton Austin at the Capitol
Ranked #91 of 197 Hotels in Austin
GreenLeadersSilver level
Houston, Texas
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Slow everything.”
2 of 5 bubbles Reviewed 9 April 2014

We stayed here for a night for a UT function and were very disappointed. On a whole, the place is very nice and clean--especially the downstairs bar, I would say that's the highlight of the hotel. But service was slow checking in, it took us 15 min (I am not exaggerating) to get an elevator going up and then 10 min to get one to come back down. We parked our own car, but then when I wanted to grab a cab they told me I should just go down to the corner and try to find one. I would not suggest this hotel to anyone.

  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank fletchco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review, 10 April 2014
Dear Valued Guest,

I am happy that our Lobby Lounge exceeded your expectations. I do sincerely apologize about the elevators and we are currently finding a solution to that issue. I am saddened that we were not able to assist you in obtaining a taxi upon request. We will follow up on that issue as well and we hope you will give us another chance!

Best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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928 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
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English first
Boston, Massachusetts
2 reviews
4 of 5 bubbles Reviewed 2 April 2014

Have stayed here a few times now. Really enjoy the Club Lounge. Kaleo is fantastic!! Had the pleasure of seeing him again this week! He is an asset to this Sheraton Club Lounge and provides wonderful customer service. He engages guests in conversation and welcomes them each evening. Rooms are comfortable, clean and have great views. Staff is friendly and willing to help with any guest concerns. Buffet at Landmark restaurant was outstanding. Unfortunately, the elevators on each stay have been less then wonderful. They are delayed and seem to stop on their own schedule. Elevators are clean, but really need repair to function adequately. Great location to all Austin has to offer. Would recommend staying here for any Austin visit.

  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank R D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 April 2014

stayed here on our way to san antonio, Kaleo give us suggestions what to do with around the city specially activities for the kids......He really is an employee that cares about the guests staying in this hotel........
thank You!

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marcusking736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 30 March 2014 via mobile

Stayed at the Sheraton for a week on business. Had the pleasure of having Kaleo help us out up in the Sheraton club. He was very kind and made the stay very pleasant. My only complaint were the elevators. They took forever. The staff at the valet was also very helpful.

Stayed March 2014, travelled on business
Helpful?
Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review, 31 March 2014
Dear Valued Guest,

Thank you so much for taking the time to write about your experience at the Sheraton Austin. We are happy that our staff exceeded your expectations and we deeply apologize about our elevators. They will be fixed by tomorrow! I hope you will come and visit us again soon!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
5 of 5 bubbles Reviewed 26 March 2014

This hotel was good from the beginning: nice staff, nice rooms, nice restaurants. However, what made this hotel memorable, was a staff member named Kaleo.
He was not afraid to show his hospitality, and really exceeded expectations to make sure the guests were happy. Helping us find our way around and serving us even after he was all packed up was just a few of the amazing things he'd done.
The Sheraton should feel honored to have an employee like Kaleo! I wish more hotels had staff members like him.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Devin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
5 of 5 bubbles Reviewed 26 March 2014

The Sheraton Club room was amazing because Kaleo was so helpful.
Such a gentleman and very attentive.
Helped us find our way around town and really went above and beyond on his job.
You are lucky to have an employee like him. I wish more hotels have people like him.

Room Tip: If you are part of the Sheraton Club please look for Kaleo. He is the nicest guy full of information...
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Drew Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Gatos, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

As a Platinum guest with the Starwood group I am usually treated in a special manner regardless of where I stay within the group.
Sometimes you meet someone who takes a little extra time to make you feel welcome.
Tonight I met Kaleo in the Club Louinge and he spent over an hour speaking with me and sharing stories of his growing up in different parts of Hawaii.
Traveling alone can be pretty boring and it was nice to be able to spend some time learning about Kaleo's past and he also did a great job making sure the food was plentiful and fresh.
Will certainly plan to stay here again when I come back to Austin. Kudos!

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Austin at the Capitol

Property: Sheraton Austin at the Capitol
Address: 701 E 11th St, Austin, TX 78701-2622
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Austin
#63 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Austin At The Capitol Texas
Austin Sheraton

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