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“Staff went above and beyond!”

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Omni Austin Hotel Downtown
Ranked #40 of 201 Hotels in Austin
Certificate of Excellence
Austin, Texas
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Staff went above and beyond!”
Reviewed 18 April 2014

I booked a suite at this hotel for my sister, who is wheelchair-bound and travels with an aide. Before, during, and after the stay the staff at the hotel made every effort to ensure that the trip was successful -- including changing out a bed frame to accommodate a medical device. The room was not cheap (Austin has big-city hotel prices now, especially downtown), but the suite was huge; we had a party with 12-15 guests in the living area with plenty of room to spare. Both my sister and her aide raved about the beds and pillows.

The hotel is in a great location downtown with easy access to 6th Street, Congress Avenue, and the Texas State Capitol.

Highly recommend.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank espaustx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Chicago, Illinois
1 review
Reviewed 17 April 2014

We truly enjoyed our stay. Our friends kid got really sick while we were there and the hotel took it as their personal jobs to make sure he was comfortable and that the parents had all the resources to get to pharmacies and doctors, coordinating cabs and anything they needed. My wife and I enjoyed how close everything was to get to downtown. The hotel and staff were great and the room was very comfortable.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank bitb2072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2014

The Omni Hotel is in a very central location that is walking distance/short driving distance to most Austin attractions. Customer service was exceptional, from the check-in to parking to an engineer that had to fix something in our room. Jess, the concierge that assisted us with breakfast on the 14th floor, was super friendly and a delight to talk to in the morning. We will definitely recommend Omni Austin and will try to stay in their other locations as well.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review, 17 April 2014
Thank you for your positive comments regarding the customer service of our team. We're pleased to hear you will return to Omni Hotels and appreciate your patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
houston, tx, United States
1 review
Reviewed 16 April 2014

The service, atmosphere, attention to detail, the clean smell of the sheets, check-in and check-out made my stay very, very nice. At one point after a long day I wanted cold water and grabbed the bucket to go get ice and lo and behold there was ice already waiting for me - that was such a nice touch! They even accommodated my wanting to be away from the elevator and ice machines. Will stay again! A fresh, warm chocolate chip, oatmeal, and walnut cookie would've been nice ;-)

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Evelyn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
League City, Texas
Level Contributor
3 reviews
Reviewed 16 April 2014

NOT THE OMNI I KNOW. The service was not what I have come to expect from the Omni. The staff this time was so rude. I know there were a lot of people in the hotel, but that is no excuse for bad service. The bar service was so bad the manager did not charge for the drinks. The bar ran out to mixers for drinks.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank VEL1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review, 17 April 2014
Thank you for you comments. We do read and respond to all comments both positive and negative. I am sorry you did not have a pleasant stay and would be very happy to discuss with you at any time. Please feel free to call and reference this review. I did receive many positive comments from other members of you group. They have been customers of ours since 2001. Please call me.
Gene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Texas, United States
2 reviews
Reviewed 16 April 2014

I have stayed at this location many times for business. This is one of the most consistent hotels where I have stayed as far as service, cleanliness and comfort. The prices are high, but not out of line with similar downtown hotel properties. It is convenient to both 6th street (one blocks) and the capitol and other state agencies (maybe 4 blocks).

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, United States
1 review
Reviewed 14 April 2014

Overall, a very good stay with friendly staff, well above average amenities, and a good loyalty/rewards program. Would definately stay there again and recommend to anyone who is needing to stay downtown for work or pleasure.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Jason M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Austin Hotel Downtown

Property: Omni Austin Hotel Downtown
Address: 700 San Jacinto at 8th Street, Austin, TX 78701
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Austin
#18 Luxury Hotel in Austin
#27 Romantic Hotel in Austin
#28 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Austin Hotel Downtown 4*
Number of rooms: 375
Reservation Options:
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Also Known As:
Omni Austin Hotel Downtown Texas
Austin Omni

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