My SIL was in the hospital in Austin for some tests that turned into a serious medical problem and hospital stay. My daughter went up originally for a night or two and then called and wanted me to come and stay with her a few days until her husband was out of ICU.The staff from the time I pulled up to the time I left were at about 120% giving and friendly towards my daughter and me. They were very compassionate and caring as well as going the extra mile in service. I could not even think of ONE single thing that was not perfect.
I commented to my daughter that they should send some of the folks from Austin down to the La mansion in San Antonio and teach them how to run a hotel and treat guest. If they could get 1/3 as good as the folks in Austin it might become a hotel worth staying at again.
Brought the grand kids up for a couple of days to see their dad and again they were treated so nicely. Not like kids but like little people. With the exception of the reason of the stay which did work out well in the end, this was most likely the nicest hotel experience I have ever had and I travel a lot. THANK YOU FROM THE BOTTOM OF MY HEART FOR YOUR KINDNESS AND WONDERFUL EXPERIENCE AT YOUR HOTEL. Gene Finney III father of Jennifer Janssen.
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- Also Known As:
- Omni Austin Hotel Downtown Texas
- Austin Omni