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“Excellent Service - Stay On Exec Floors”

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Omni Austin Hotel Downtown
Ranked #40 of 204 Hotels in Austin
Certificate of Excellence
Reviewed 3 August 2014 via mobile

Stayed here with wife and baby while she attended conference. The service was among the best I have had at a hotel. Whatever we needed was and it happened quickly.

Stay on exec floors as the amount of people on the regular room floors make the elevators SUPER slow. Amazingly slow.

I'd stay here again.

Stayed: July 2014
Thank Frodo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this reviewResponded 4 August 2014

Thank you for taking time to provide your valuable feedback. Please accept our apologies for the delays in elevator service during your visit. We appreciate the positive comments regarding your overall stay and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,783 - 1,789 of 2,979 reviews

Reviewed 2 August 2014

I accompanied my husband while he was on business. From the express check-in all the way to checking out, you felt like you were the only guest there.
On one occassion we had an issue with the plumbing in the restroom. When we returned to our room, everything was taken care of and nothing out of place.
I took advantage of the location and was able to walk to UT, the Capitol, 6th Street, Congress St bridge, etc. Bus availability is there if needed but the walks were not bad. Very safe area, even for a female walking alone.
My only "complaint" is that the AC vent in our room pointed straight out, towards the desk and window. While the room was comfortable, at night even with the thermostat at 60°, it was hot and I'm very cold natured (I sleep with a quilt or blanket and the thermostat set on 73°).
Overall, great experience and would stay again and again!

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Rpd645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this reviewResponded 4 August 2014

We're pleased you enjoyed your visit. Please accept our apologies for the HVAC issues you encountered. We appreciate the feedback and hope to see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

An excellent stay awaits you at the Omni- Downtown. Location is great, walking distance to most all downtown area's. The hotel staff are courteous and professional. The government rate offered was a significant savings compared to rack rates.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

In the past 20 years I have seen many hotels in Austin. The Omni hotel is among my favorites. While the rooms are just ok, the reception service, bar, breakfast and gym are fantastic. Also the free wifi works great throughout the hotel. The Omni is also close to downtown (6th street one block away) so you find enough good restaurants outside. Dinner at the hotel - restaurant or room service - is not recommended. Also the pool on the roof is rather disappointing.

Stayed: July 2014, travelled on business
Thank Rudy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

Love this Hotel! Service and attention to detail is awesome. Location is great close to great restaurants. Their food is also great. Love the rooms! Great price for the accommodations ! Close to great attractions!

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

Good location with easy walking access to downtown Austin. Great front desk staff. Prompt valet service. Good recommendations from the concierge - listen to him. Lobby is large and a good staging area before venturing out. Unfortunately, the roof top pool area is small and easily overcrowded.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

I lodged at the Omni Austin Hotel Downtown. My stay was a wonderful experience during a very stressful trip. The room was immaculate and well furnished. All staff members I encountered were knowledgeable, friendly, efficient and helpful. The Loyalty Ambassador was very attentive and diligent in seeking to meet my every need. I like this hotel and have always had positive experiences when I visit Austin.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Carrie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Austin Hotel Downtown

Address: 700 San Jacinto at 8th Street, Austin, TX 78701
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Austin
#17 Luxury Hotel in Austin
#27 Romantic Hotel in Austin
Price Range: £135 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Austin Hotel Downtown 4*
Number of rooms: 375
Reservation Options:
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Also Known As:
Omni Austin Hotel Downtown Texas
Austin Omni

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