This hotel needs updating and the front desk staff needs customer service training. The location is great, but that's the last positive thing about this hotel. The bedding and decorations looked like they were at least ten years old. This hotel has not earned the AAA Four Diamond award in three years now and it is obvious why that has happened. Mismanagement and lack of attention to detail were at every turn. Not the experience that one should have at a four star hotel.
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- Also Known As:
- Omni Austin Hotel Downtown Texas
- Austin Omni