We booked this hotel through Hotwire. If you have ever booked through Hotwire, you know you get a great price, but you also get the least desirable rooms. When a Hotwire representative informed the hotel it was our honeymoon, the red carpet was rolled out. My husband and I cannot say enough good things about the service we received from the hotel staff. First, we were upgraded to a king suite with a lake view at no extra charge, the daily parking fee of $16 was waived for our entire stay, we received breakfast vouchers for each morning we were there, we had a bottle of champagne waiting in our room upon arrival and several of the staff referred to us by name. Big thank you to Ben, the front desk manager, Nick, the food and beverage manager, Chyenne at the front desk, and of course "Mr. Awesome" who was much more than a bell hop. All of these staff members went above and beyond to make our stay very special.
The only reason I gave a "good" rating instead of an "excellent" is because we think a hotel this nice should have a better restaurant than TGIFridays, but of course this should not reflect on the hotel staff. We will certainly stay here again.
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- Also Known As:
- Radisson Hotel And Suites Austin Downtown
- Radisson Hotel Austin Town Lake
- Radisson Austin
- Austin Radisson
- Radisson Hotel & Suites Austin Downtown Texas