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“just ok” 3 of 5 bubbles
Review of Radisson Hotel & Suites Austin Downtown

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Radisson Hotel & Suites Austin Downtown
Ranked #38 of 197 Hotels in Austin
Certificate of Excellence
Michigan
2 reviews
“just ok”
3 of 5 bubbles Reviewed 30 April 2014

My room was clean but worn. Paid conference room rate and ended up next to the ice room and a view of a flat roof on which workers showed up at 8 am to begin construction on. Came back to my room by 4:45 and it still wasn't cleaned. Called the front desk to complain and to now not clean the room for the day and was informed they clean until 6 pm. Seriously? People here for a convention typically get out between 4-5 pm and then need to get cleaned up for dinner. When exactly woul you be cleaning my room? Shame on Radisson for not knowing your customer. I wont come back here. Glad I am in a different hotel for the weekend.
On a positive note-the wait staff in the restaurant were considerate and the lobby and pool areas very attractive.

Room Tip: Apparently you can request to have your room cleaned earlier. Would have been nice to know ahead of...
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  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LouAMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 3 May 2014
LouAMichigan,

Thank you for sharing your feedback. We're sorry that you weren't happier with your recent stay with us. We apologize for the inconvenience that our cleaning schedule caused you. We are happy to hear that you found our restaurant wait staff friendly and our lobby and pool areas attractive.

We hope that you'll consider staying with us again so that we have the opportunity to leave you with a better impression of our hotel.

Radisson Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (271)
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English first
New Providence, New Jersey
Level Contributor
1,021 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
4 of 5 bubbles Reviewed 29 April 2014 via mobile

The hotel is within walking distance of the restaurants and bars. The rooms are very clean and comfortable with a standard bathroom. The pool is very nice along with the restaurant/ bar. The packing is expensive at $18 a night.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ramadama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 1 May 2014
Ramadama,

Thank you for your review. We're happy that you enjoyed your stay with us and that you were pleased with our location, your room, our pool, and the chavez restaurant. We're sorry that you felt that $18 a night was expensive for parking - we assure you it is quite competitive for the Austin downtown area.

We hope you'll stay with us again in the future. Until then, we invite you to follow us on Facebook (/RadissonAustin) and Twitter (@RadissonAustin).

Happy travels,
Radisson Austin Downtown
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Ames, Iowa
Level Contributor
231 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

My wife and I stayed at the Radisson Hotel Downtown while at a professional conference. The conference did obtain a small decrease in room rates, but they were still a bit pricey. On the other hand, the hotel's location is excellent for the Austin Convention Center and historic district restaurants, bars, and other attractions. The bus from and to the airport (just $1.50 per person) stops right across the street from the hotel, so this is another convenience. We had a very nicely appointed room on the 12th floor overlooking Lady Bird Lake and the Congress Avenue Bridge from which the bats are supposed to emerge each evening at sun down. We had one lunch in the hotel's Chavez restaurant which was very good. The hotel's salt-water infinity pool is great, but was closed three of the four days we were there.

Room Tip: Recommend a room on one of the upper floors facing out on Lady Bird Lake. The scene is great, and f...
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  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DMGAmes_Iowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 30 April 2014
DMGAmes_Iowa,

Thank you for sharing your experience. We're so happy that you enjoyed your recent stay with us! It's great to know that you were pleased with our location and that you enjoyed your room and our restaurant.

We're sorry that the pool was closed during part of your stay. We had to temporarily close it in order to re-stain our pool deck.

We hope to see you again next time you're in Austin. Until then, we invite you to follow us on Facebook (/RadissonAustin) and Twitter (@RadisssonAustin) for updates about the hotel, as well as Austin-area events and activities.

Happy Travels,
Radisson Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 28 April 2014

I put my sign out at 9 pm for a 6:45-7 am breakfast delivery. It came at 7:27 in time for me to leave at 7:30. My room did not have a trashcan anywhere. The staff was nothing to brag about and halfheartedly listened to complaints. The lobby is on par with a hotel of its class; nothing too exciting. The location is great for a view of the bats that leave the Congress bridge, but thats about all the hotel is good for.

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Trevor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 30 April 2014
Trevor,

Thank you for your review - it will help us to ensure that future guests have a better experience. We're so sorry that your breakfast was late. That must have been very inconvenient. We also apologize for the lack of a trashcan in your room. More than anything, we're sorry to hear that you found that our staff "halfheartedly listened to complaints." We strive to deliver genuine Texas hospitality and customer service to each of our guests and we apologize for failing to deliver that to you.

If you would like to further discuss your stay, please feel free to contact hotel management. We'd appreciate the opportunity to leave you with a better impression of our hotel.

Sincerely,
Radisson Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilton Head, South Carolina
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

The staff is great and their is a Starbucks at the bottom of the elevators so waking up and getting a great cup of coffee is easy. The rooms are large, updated and clean. You can walk just about anywhere you need as well. There have been many upgrades that have created a comfortable experience.

Room Tip: If you want a view make sure to say something because some rooms look at nothing but brick.
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  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mofiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 27 April 2014
Mofiki,

Thank you for your review. We're pleased to hear that you enjoyed your stay with us. We're happy that our Starbucks was convenient and that you liked your room. We hope you'll stay with us again in the future.

Happy Travels,
Radisson Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

My wife and I stayed a night in the Radisson downtown during the MS 150 weekend and had a pleasant experience. The staff were attentive and friendly, the rooms were clean with up to date amenities, and the hotel bar had a great selection, including an IPA beer I really enjoyed. This hotel also has a built in Starbucks...not a half capacity one either. They had a full menu and fully stocked condiment bar, which was a real plus. I would highly recommend this hotel.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank goatman1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 22 April 2014
goatman1979,

Thank you for your review. We're so happy that you and your wife enjoyed your stay with us. It's nice to hear that you enjoyed your room, as well as our bar and Starbucks.

We hope that you'll stay with us again next time your in Austin. Until then, we invite you to follow us on Facebook (/RadissonAustin) and Twitter (@RadissonAustin) for hotel updates, as well as Austin-area events and activities.

Radisson Austin Downtown
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Los Angeles, California
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

I got a great deal on this hotel with Hotwire. Upon check in I received a musty old room overlooking a building and parking lot. I requested a different room and was swiftly and politely accommodated. What a huge difference that made!!

A huge plate glass window overlooking the pool and the river and Congress Bridge welcomed me. The Sleep number beds were not great but comfortable enough.

The pool was a bit chilly but stunning. I loved the fountains inside the pool, with changing light colors. Too bad the bats did not come out (raining) because you could probably view them pool-side!

Chavez restaurant was fantastic. The cherry margarita, grouper entree, oyster appetizer and chilled cucumber soup were delicious and the service was attentive and gracious and well aware of the menu items.

The lobby was decorated Texas-style and was quite comfortable for lounging and very convenient to have the Starbucks available.

All in all a great stay. I would give it 5 stars except for the bad room at first, also there was no drain plug for our bath tub which was annoying. - I called and they brought me one but it was a hassle to have to call and wait.

Room Tip: High up and river view
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ingrid P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 22 April 2014
yippyskippy092,

Thank you for taking the time to share your recent experience. We're so happy that you were pleased with your stay. It's nice to know that you enjoyed our lobby, pool, Starbucks and chavez. You can indeed see the bats from the pool. :)

We hope you'll stay with us again in the future - hopefully then you'll get to see the bats!

Radisson Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel & Suites Austin Downtown

Property: Radisson Hotel & Suites Austin Downtown
Address: 111 Cesar Chavez Street, Austin, TX 78701
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Austin
#59 Family Hotel in Austin
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Radisson Hotel & Suites Austin Downtown 3.5*
Number of rooms: 413
Reservation Options:
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Also Known As:
Radisson Hotel And Suites Austin Downtown
Radisson Hotel Austin Town Lake
Radisson Austin
Austin Radisson
Radisson Hotel & Suites Austin Downtown Texas

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