You could start by not incorrectly attempting to charge us for parking when we initially arrived when we had clearly paid for a romantic package which included parking. Next, we arrived at 4:00 pm and the room that we were suppose to have was NOT ready, and instead of telling us, you put us in a room of lesser value hoping that we would not know the difference. In addition, none of the "romantic package" items were in the lesser valued room that we were placed in. When we notified the hotel, we had to then waste an additional hour of our time waiting on them to address the issue. Then once we were taken to our proper room, which was a king suite, the room had a standard mattress instead of a sleep number mattress when it states clearly on the website that "all suites would have a sleep number bed". Also, the package advertises a "chocolate amenity" which only included 4 small pieces of chocolate. Let me add that this was our wedding anniversary weekend, and we drove from Fort Hood, Tx to Austin in order to enjoy a nice get away, that was ruined due to our Radisson Hotel experience.
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- Also Known As:
- Radisson Hotel And Suites Austin Downtown
- Radisson Hotel Austin Town Lake
- Radisson Austin
- Austin Radisson
- Radisson Hotel & Suites Austin Downtown Texas