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“Tremendous Value & Great View”

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Radisson Hotel & Suites Austin Downtown
Ranked #39 of 201 Hotels in Austin
Certificate of Excellence
North Jersey
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Tremendous Value & Great View”
Reviewed 1 August 2014

Located right on the river, a great central location for exploring Austin, this hotel delivers terrific value and a level of service and hospitality far above its pay grade. The rooms are ok, nothing special but very clean. The staff's delivery of service is far great than expected--a lovely surprise.

Room Tip: Ask for a river view
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
3 Thank GoSoxNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 3 August 2014
GoSoxNJ,

Thank you so much for your 5-star review! We're very happy to hear that you found our hotel to "deliver terrific value and a level of service and hospitality."

We look forward to your next visit.

Happy travels,
Radisson Austin Downtown
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (276)
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English first
Katy, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014

The location is wonderful for events at Convention Center as it is 2 blocks away with excellent restaurants nearby. It is also located near famed Congress Bridge where bats fly out at dusk. State capitol building is visible from some rooms. Pool is wonderful with view of natural body of water and surrounded by trees.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
1 Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 3 August 2014
Diane S,

Thank you for your review. We're happy that you enjoyed our hotel during your recent conference. We're pleased that you got to experience the bats and that you liked our pool.

We hope you'll stay with us again if business travel brings you back to Austin.

Radisson Austin Downtown
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Austin, United States
1 review
Reviewed 31 July 2014

You could start by not incorrectly attempting to charge us for parking when we initially arrived when we had clearly paid for a romantic package which included parking. Next, we arrived at 4:00 pm and the room that we were suppose to have was NOT ready, and instead of telling us, you put us in a room of lesser value hoping that we would not know the difference. In addition, none of the "romantic package" items were in the lesser valued room that we were placed in. When we notified the hotel, we had to then waste an additional hour of our time waiting on them to address the issue. Then once we were taken to our proper room, which was a king suite, the room had a standard mattress instead of a sleep number mattress when it states clearly on the website that "all suites would have a sleep number bed". Also, the package advertises a "chocolate amenity" which only included 4 small pieces of chocolate. Let me add that this was our wedding anniversary weekend, and we drove from Fort Hood, Tx to Austin in order to enjoy a nice get away, that was ruined due to our Radisson Hotel experience.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Charles J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 1 August 2014
Charles J,

Thank you for sharing your experience. It will help us to ensure that future guests have a better experience. We're very sorry that the inconveniences you faced at our hotel negatively impacted your wedding anniversary.

If you would like to further discuss your stay, please do not hesitate to contact hotel management.

Radisson Austin Downtown
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Austin, United States
1 review
Reviewed 30 July 2014

Horrible experience and no one did anything. Reserved a lake front room and they gave me a parking lot view. Someone came in the room with a key while my wife was in bed and I was at the work our room. I told the management and they did nothing, the rooms need updating and the bed was terrible.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Jerry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 31 July 2014
Jerry P,

Thank you for your review. We're very sorry for the unpleasant experience that you had at our hotel, particularly the intrusion on your privacy. Please do not hesitate to contact hotel management if you would like to further discuss your stay.

Radisson Austin Downtown
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

Nice hotel with good views of the water if your lucky enough to get a view, pool, starbucks and great happy hour. I stayed in the older tower of the hotel (there are two towers) my co-worker stayed in the newer tower where the rooms are newer. Next time that's where I'll stay, Austin is a great town and I'll return for sure.

Room Tip: Choose the tower on the right as you walk in...
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  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 30 July 2014
Rob C,

Thanks so much for your 5 star review! We're happy that you enjoyed your experience at our hotel and that you plan to return. We'll save you a lake view!

Happy travels,
Radisson Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

I loved the smell of the lobby (mesquite fire)! All the staff, to include front desk, concierge, cleaning and valet staff were very helpful and they always responded with a smile. The bed was very comfortable. The location was perfect! Easy to walk to anything downtown and a beautiful Lady Bird Lake view.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
1 Thank Kristin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, S at Radisson Hotel & Suites Austin Downtown, responded to this review, 30 July 2014
Kristin S,

Thanks for your review - nothing puts a smile on our face like a great review of our staff! We're happy they exemplified our genuine Texas hospitality. You're welcome to sit by our fire anytime.

Happy travels until next time,
Radisson Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Millers Creek, North Carolina
Level Contributor
7 reviews
Reviewed 29 July 2014

This hotel is perfectly located next to the lake. Downtown is within easy walking distance to clubs, restaurants, museums. A great place to relax or to enjoy all the many fun activities available in Austin.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan H, Social Media Account Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, 30 July 2014
LisaC937,

We're happy to hear we offered you the "perfect location!" Thanks for your review.

Radisson Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel & Suites Austin Downtown

Property: Radisson Hotel & Suites Austin Downtown
Address: 111 E Cesar Chavez St, Austin, TX 78701-4001
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Austin
#59 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Radisson Hotel & Suites Austin Downtown 3.5*
Number of rooms: 413
Reservation Options:
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Also Known As:
Radisson Hotel And Suites Austin Downtown
Radisson Hotel Austin Town Lake
Radisson Austin
Austin Radisson
Radisson Hotel & Suites Austin Downtown Texas

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