This is an atrium style hotel, with balcony-style hallways for 3/4 of the rooms. The location is pretty good, right in the middle of the Arboretum development, a spread-out, mixed-use development with shops, restaurants, offices, and this hotel. We had reserved a suite, and upon check-in, we were shown to a funky room with George Jetson furniture. There was no bathtub, just a shower, and it was basically an elongated L-shaped room, not really a separate living/sleeping area. We asked if there was something a little more...um, comfortable? The very accommodating bellperson showed us to a suite that had a bathtub, but there was a weird partial wall between the living room and bedroom area. Whatever, we were tired and took it. The bathroom was fairly nice, but what is the deal with the decor? The sofa-thingy in the first room looked like it was made of snakeskin and belonged in a lobby, not a room. The second room had a hideously uncomfortable dining set with little white plastic chairs, but at least it had a refrigerator and safe (although it took us a while to find the safe -- it was under the sink?). There was no dresser or place to put folded clothing -- most of the flat surfaces were taken up by really funky decorative objects.
The executive lounge was being remodeled, but they had a temporary lounge set up in a large suite. Breakfast was pretty standard, scrambled eggs and bacon/sausage, fruit. The hours of the lounge were extremely limited, and it was locked most of the time. I like being able to grab a water or a cup of tea in the mid-afternoon, and it was locked.
Housekeeping was different -- we left a note asking for EXTRA towels, and came back to a clean room with one towel. Seriously?? And the air conditioning kept switching to 75 degrees at night -- with that heavy duvet, it was like being in a steam shower. We asked if engineering could adjust it, and were stuck with a thermostat set at 60. Wow. Feast or famine.
The front desk, bell and valet staff were friendly and were obviously working against a pretty dated building. The hotel is pet-friendly, clean, and probably a great place for a business traveler. People must have felt safe there, because we saw several very young children alone on the elevator. I don't think I would allow a five-year-old to wander alone in any hotel, especially one where a child can fall 90 feet from the 9th-floor balcony, but that's just me, I guess.
Frankly, for the price we were charged, we could have stayed at the Four Seasons or Barton Creek and enjoyed a more luxe hotel. While the service was good here, the physical facilities just didn't warrant the price.
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- Also Known As:
- Austin Renaissance
- Renaissance Austin Hotel Texas