We were looking forward to returning to the Martha. After a very challenging year, we scheduled a long weekend in January (reservations made in October!) with the intent of enjoying the hotel and its offerings. Having visited several times in the past for festivals and plays, we were looking forward to having time to just BE at the Martha. Upon arrival, we soon learned that the Martha that we had experienced in the past would not be there for us! At check in, we were informed that we would not be able to enjoy the full services of the hotel; that for the month of January, it had been decided by management to cut back on the services offered. The restaurant was functioning, but on a limited basis with menus very different from what we expected and from what we had come to expect. None of this would have been a problem had we been informed of the changes ahead of time or if rates had been adjusted accordingly. Alas, neither was the case. Furthermore, communications sent to the owner of the property have been ignored to date. We are extremely disappointed! We plan to share our disappointment with anyone who will listen. On a positive note, the staff could not have been better in this difficult situation. It is a shame that the owner and management has so little concern for their employees or for their guests. Neither we nor they deserved to be in such an unfortunate situation. We do not plan to return!!
- Official Description (provided by the hotel):
- History and legends abound at this historic hotel. ... more less
- Reservation Options:
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- Also Known As:
- The Martha Washington Hotel Abingdon
- Martha Washington Hotel
- Martha Washington Inn Abingdon Va
- The Martha Washington Inn