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“Wonderful hotel”
Review of Comfort Suites

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Comfort Suites
Ranked #4 of 10 Hotels in Abingdon
Certificate of Excellence
Reviewed 16 July 2013

We stayed at this hotel this past weekend with our daughter's softball team during the Va. state tournament. Richard and his staff were great! They went above and beyond to make our stay very relaxing and enjoyable. Our girls enjoyed the indoor pool, hot tub and hanging out as a team. We were able to have a team pizza party out in the back parking lot too! I would highly recommend this hotel. We have been involved with travel softball for over 10 years and have stayed at many hotels. This one definitely ranks as one of the best! Many thanks to Richard and his staff!

  • Stayed: July 2013, travelled with friends
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Thank Genevieve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 - 126 of 211 reviews

Reviewed 10 July 2013

Richard, the General Manager, was very kind when I had to cancel a reservation due to the death of a friend. Although my reservation was non-refundable, Richard refunded it anyway. I appreciated his professionalism and kindness at such an emotional time. Thank you!!!

  • Stayed: July 2013, travelled as a couple
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Thank Cindy1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

I stayed at this hotel for a long weekend I checked in and found the bathroom sink was covered in whiskers were someone had shaved. I cleaned that up myself thinking it was an over site. The next day once I returned to my room it hadn't been serviced by housekeeping only some towels put in bathroom. I informed the front desk and they got the general manager. He proceeded to tell me that I was paying a lower rate. So I guess if you stay here and shop for a good rate then don't expect customer service! Pool was nasty as well as the hot tub.

  • Stayed: July 2013
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1  Thank Raccoongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

I am a long-standing customer of Comfort Suites and have traveled for the majority of my 20+ year professional career. I had booked a one-night stay in anticipation of spending the night in the area. When it was obvious that I would conclude my business in plenty of time to return home - I called the hotel to cancel my reservation. I was informed of the cancellation policy and that I would be charged for the room regardless. Since I had called very early in the afternoon - I had hoped that the charge would be waived/adjusted. The manager stated that there was only one way that the charges could be reversed -- IF I would log on to Trip Advisor and rate the hotel as a "5 star" for customer service. He went on the say that the following business day - the charge would be credited back to my credit card. Honestly, I have never given a review like this but would have willingly done so – IF I had received excellent customer service . . . . but being manipulated/extorted in exchange for a positive rating is unethical and unprofessional. I am shocked that this type of behavior is tolerated in this organization - especially from their leadership. Needless to say, I have reported this incident and personally will not stay at the Comfort Suites when I return to the area.

  • Stayed: June 2013, travelled on business
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1  Thank BGGiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

My family and I (4 adults and 1 child) stayed a weekend in Abingdon to ride the Virginia Creeper trail. The trail was awesome! We chose Comfort Suites because of the value and the indoor pool. On our way back from the ride, our truck broke down. We had to spend most of Monday trying to get repairs. The room and the pool were nice and clean. The breakfast was very good with a nice variety of hot food. The manager and staff were very accommodating very helpful in our dilemma. They went the extra mile providing excellent customer service. We will definately be riding the trail again and we will definately stay again.

  • Stayed: June 2013, travelled with family
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Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2013

Close to Damascus as I was looking at a property there. Staff was extremely helpful, suggested restaurants and offered directions to my bank locally. Easy to navigate to and from, breakfast is good with hot & cold selections. Overall a good value in a small town.

  • Stayed: June 2013, travelled solo
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Thank OnTheRoadAgnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013

I reserved a room about a month ago for a college visiting trip. On our drive to the location, I received an emergency call for me to go back to the office. I had to cancel my reservation for all the hotels on route. When I tried calling one of the other hotels, the clerk told me that I wouldn't be given any money back because it was an advanced purchase rental. So, I was pleasantly surprised when I called Comfort Suites. The manager, who was very understanding and accommodating, asked me to explain the situation to him, and then he returned our advanced purchase fees. If we have the chance to pass this town, I would definitely stop and stay at this Comfort Suites.

  • Stayed: June 2013, travelled with family
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Thank alan1757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Address: 1093 Ole Berry Rd, I-81 exit 14, Abingdon, VA 24210-4739
Phone Number:
Region: United States > Virginia > Abingdon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Abingdon
#4 Business Hotel in Abingdon
Price Range: £78 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Hotel Abingdon
Comfort Suites Abingdon
Abingdon Comfort Suites

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