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“Very accommodating!”

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Holiday Inn Hotel & Suites Alexandria - Old Town
Ranked #33 of 54 Hotels in Alexandria
GreenLeadersBronze level
Reviewed 27 July 2014

There were a few bump in the beginning, but they went the extra mile to make our family feel welcome! Marleen the bartender/server at the Bistro in the hotel was outstanding! She was out-of-bounds and friendly! The food quality and service level were way above what I expected!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, General Manager at Holiday Inn Hotel & Suites Alexandria - Old Town, responded to this reviewResponded 30 July 2014

Dear Jason L,

We appreciate your comments, your positive recognition of our staff, services and feedback on our hotel. It is our utmost pleasure to serve you. It is our goal to provide our guest a great overall experience. We are glad you chose us for your stay, and anticipating your return to serve you again.

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Reviews (491)
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222 - 228 of 491 reviews

Reviewed 22 July 2014

My family stayed here for four days and we had a good time touring DC. The shuttle service picked us up from the Ronald Reagan Airport. The hotel is located very close to the airport. Also, it is good to know that pilots and stewardesses use this hotel. They were on the airport shuttle with us. The grocery store across the street was very convenient. We kept our refrigerator loaded with handy snacks, especially bottled water needed for our DC tours during the summer time. Our family walked to King Street in Old Town Alexandria; the walk was not bad. We wanted to take in the sights of Alexandria. It is a 15 minute walk. You may also ride the King Street Trolley free to the King Street Metro. Also, you may ride the hotel shuttle to the Ronald Reagan airport and catch the Metro from there. Hospitality at the front desk was excellent. I especially want to recognize Karen at the front desk. She was very helpful to recommend different routes and tours to take during our stay. Her patient demeanor is just what you need if you are from out of town. The room was very clean. One set back is the internet connection. It was very unstable. Overall, this hotel is a great place to stay! You will get your money's worth, especially compared to hotels in DC!

Room Tip: Rooms by the pool have bad wifi reception.
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
4  Thank sunshine240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, General Manager at Holiday Inn Hotel & Suites Alexandria - Old Town, responded to this reviewResponded 30 July 2014

Dear sunshine240,

Thank you for taking the time to write your review following your recent stay. We appreciate you giving name recognition of our team member. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are glad you found the rooms to be clean and accommodating, our staff helpful, our amenities enjoyable, and our location perfect for your itinerary. We are glad you chose us, and we look forward to serving you on your return.

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Reviewed 21 July 2014

Came into town and my man Tamrat Tamrat rocked our visit with exceptional service and a great smile...thank you Tamrat!!!!! Hope the rest of our visit goes as well!! The gentleman at the bar was also a tremendous help. Def recommend this place!!!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank doughLakeCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, General Manager at Holiday Inn Hotel & Suites Alexandria - Old Town, responded to this reviewResponded 30 July 2014

Dear doughLakeCo,

We appreciate your comments, your positive name recognition of our staff and feedback on our hotel. It is our utmost pleasure to serve you. It is our goal to provide our guest a great overall experience. We're happy to know you would recommend us and would return, we look forward to it.

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Reviewed 18 July 2014

The hotel met my expectation during a recent stay. The rooms were clean and of large size. The hotel staff was friendly, and gave good advice on things to do around Alexandria. There is a free hotel shuttle to DCA, where you can then take the metro into DC. I actually booked this hotel to visit DC, which save quite a bit of money. I didn't mind the inconvenience of needing to take a shuttle and metro into the city. There was lots of free parking nearby, so I also saved tremendously compared to a hotel inside DC. One downside is that the hotel is not actually in Old Town Alexandria, but a 10 minute walk north. However, when the weather is reasonable, it is actually a pleasant stroll.

Room Tip: Plenty of free street parking available if you don't mind leaving your car outside (saves on the...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank RehAmuCA25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, General Manager at Holiday Inn Hotel & Suites Alexandria - Old Town, responded to this reviewResponded 30 July 2014

Dear Coh1970,

We appreciate your compliments and feedback on our hotel. It is our pleasure to serve you. We love knowing we achieved our goal in providing you with an overall experience that was exceptional. We are happy you enjoyed your stay and that our location was perfect for your visit here in Alexandria. We are anticipating your return to serve you once again.

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Reviewed 1 July 2014

I admit that I wasn't thrilled about coming to Alexandria in late June given the reputation for excessive heat and humidity. The hotel was the site for a small conference of 400 people. The front desk staff kept getting me confused with another person of the same name. However, eventually it was straightened out. The rooms were well appointed and clean with good AC. The most positive distinguishing thing about the hotel was their food service. We had a banquet one night where the steak was probably one of the best that I have ever consumed. It was hot and cooked perfectly. Normally banquet fair is average at best. This was an extremely good experience. Overall their wait staff was outstanding. One night we ate in the hotel restaurant where one poor waiter was alone in serving many tables. He could have used some help. Food in this case was average at best. The location is very quiet, yet conveniently located. There's a grocery store across the street and many good restaurants in walking distance.

Room Tip: Third floor in the back was extremely quiet, but a long walk from the lobby.
  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jersbikr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

Pros: The facility is bright and clean. There is a good grocery store across the street, as is a liquor store. Nice neighborhood to walk around in. The in-house "Bistro" offered good food and an exceptional staff. Our suite did have sm microwave, fridge and sink. Good television lineup.

Cons: We agreed to a $$ suite upgrade..must have been the oldest and last vacant room? It was a large, mostly empty room w/no dining table, only a couch,chair, desk and TV. Bedroom did include a comfortable King bed, but not much else but TV and cabinet. The room had two wall A/C units, the living room was automatic, the bed room unit fan ran 24/7, unless you turned the unit completely off. The front door bath commode stopped flushing. No ice on room floor, basically we were directed to help ourselves at the Bar coolers. No in-room safe (one offered for ?$$?)

Over all, the room did not look anything like the nice photos on the website. Do not accept a room on the Mezzanine level, as they appear to be a last hope.

Room Tip: Do not accept a room on the Mezzanine level!
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kurt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, General Manager at Holiday Inn Hotel & Suites Alexandria - Old Town, responded to this reviewResponded 20 June 2014

Dear Kurt K,

Thank you for taking your valuable time to give your comments. We receive each comment as a vital tool in improving and making changes where needed to best serve our guest. We are very happy to hear that our location was well suited to your plans and travels in the area. We will share your comments of the helpful service by our friendly staff. We apologize that the room upgrade was not up to your expectations we will look into ways to make our guest's stays in the Mezzanine suites more enjoyable and more pleasant to the guest's predilection. Thank you for bring your experience to our attention. Thank you also for choosing us and we look forward to you returning in the future.

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Reviewed 17 June 2014

We came with a group of 40 -the Illiana Community Congregation-to visit the DC. Rooms were spacious and clean. Key cards were not always working, but staff remedied those matters quickly. Beds and pillows were "just like home." Breakfast had many items, cereal, oatmeal, eggs, fruits,bacon, sausage, bagels, muffins, and toast. As other reviews have stated, there is musty smell in the building.

Room Tip: Ask for a room near the elevator, since some of the hallways are quite far from the elevator. Or ma...
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Henry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, General Manager at Holiday Inn Hotel & Suites Alexandria - Old Town, responded to this reviewResponded 20 June 2014

Dear Henry H,

We do appreciate your comment and feedback on your recent stay with us. We look forward to hearing what our guest think of us and have experienced. We utilize your comments to better assist and serve our guest. We are happy you found your accommodations to be clean and comfortable and the breakfast to be just right for your appetite. It is our goal to consistently provide superior service and accommodations at our hotel. We appreciate you bringing to our attention the musty odor in the hallway comments such as those allow us to identify areas that may benefit from additional attention and improvement. It is our utmost pleasure to have served you. We are happy you enjoyed your stay. Thank you for choosing us, and hope to see you again soon.

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Additional Information about Holiday Inn Hotel & Suites Alexandria - Old Town

Address: 625 First St, Alexandria, VA 22314-1511 (Formerly Holiday Inn Hotel & Suites Historic District Alexandria)
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Alexandria
Price Range: £73 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Alexandria - Old Town 3*
Number of rooms: 178
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Alexandria - Old Town is located in the heart of Alexandria, convenient to everything Old Town Alexandria and Washington, DC have to offer. The Potomac River and King Street's entertainment district, restaurants and boutique shopping are just blocks from the hotel. At our pet friendly hotel, we provide complimentary high-speed Internet and shuttle service to Reagan National Airport, Metro and King Street. Experience fine hospitality when you stay at the Holiday Inn. During your stay, dine in Traditions Restaurant and Lounge, featuring the specialties of Alexandria and light American fare. Kids Eat Free (with select rates and accompanied by an adult) in our restaurant and will enjoy our combination indoor/outdoor pool. Famed attractions in the Washington, DC and Alexandria, VA area include the Smithsonian museums, White House, Capitol Building, Mount Vernon, and the numerous monuments and cemeteries. This hotel in Alexandria, VA is also convenient to the Pentagon and Crystal City. Whether you are traveling on business or pleasure, let the Holiday Inn Hotel & Suites Alexandria - Old Town be your home away from home. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Historic District Alexandria
Holiday Inn Alexandria
Alexandria Holiday Inn

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