We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“So Disappointed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Alexandria Mark Center
Ranked #14 of 53 Hotels in Alexandria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“So Disappointed”
Reviewed 19 August 2014

Beds aren't comfortable, very hard. No nice restaurants nearby. This hotel is located in a questionable neighborhood. 15 minutes or more from the real excitement of Washington D.C. I mean highway driving, there is not a city view of anything but apartment's. I was ready to cry and more than a week since we came home, I think we should have took our chances with sharks in South Carolina.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank aprilo799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph P, General Manager at Hilton Alexandria Mark Center, responded to this review, 21 August 2014
Dear april0799

Thank you for taking the time to share your observations. We are working very hard to continually improve our property and to provide all of our guests with the products and services that will exceed their expectations. Your comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. We do have a few restaurants within walking distance of the hotel, but we do run shuttle service to Pentagon City and Alexandria Old town to make more dining options available for our guests.
I am surprised about your comment about being in a questionable neighborhood. We are in a mixed use area which includes The Department of Defense offices, a wildlife refuge, high end office complexes as well as apartments.
Again, thank you for your observations and please know that we value your business and we look forward to being of service to you in the very near future.

Sincerely
Ralph Priesing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,448 reviews from our community

Traveller rating
    529
    455
    232
    139
    93
See reviews for
307
238
114
637
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brooklyn, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

This hotel was rather full of itself - the overall look was pretentious, though the staff was largely courteous. The room service was quite disappointing. Though the menu said food was available all day, it was not available on Saturday at lunchtime. I kept ringing room service with no answer, and it wasn't until I called the front desk that I found out that the promised service wasn't really available. And the breakfast on Sunday morning took an hour to arrive, which made me late for my meeting, and ran right into check-out time. Plus, lots of added fees.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vero Beach, Florida
Level Contributor
185 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 August 2014

This was a very comfortable room. A great sushi bar in the lobby and a wonderful staff. The bathroom was large and the bed was very comfortable. It is a great location just outside of DC but with fast access. The views were also spectacular. This is great for business but also leisure.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank LorenWeisman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2014

They say you can check in early but you can't have the room you paid for. They don't tell you that they will hold a $200 charge on your card at check in. They also dont tell you about to $24 parking a day. The bathroom is tiny and the housekeepers give you a wake up call before 7:30a to clean your room. When you call with questions all of the staff is short with you.will never stay at a Hilton establishment again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gabrielle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph P, General Manager at Hilton Alexandria Mark Center, responded to this review, 21 August 2014
Dear Traveler
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve.
Most hotels charge for parking in the Alexandria Washington D.C. area. We do have this charge listed on our website to let guests know there is a charge.
Thank you once again for sharing your observation..

Sincerely
Ralph Priesing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnstown, PA
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 19 August 2014

My husband and I stayed at the Hilton Alexandria Mark Center while he took a class and I did some sightseeing and relaxing. We checked in early and left our vehicle in the parking lot all week. You do have to pay for parking. There was a mistake in my husband's reservation with the breakfast but the lady at the front desk made it more than right. The room was clean and the bed was comfortable. The only bad things were a small stain on the shower curtain and an odd smell when we first arrived which disappeared by that evening. Later in the week there was a stain on the hallway carpet which was never cleaned. I saw only a couple of dogs which were well behaved. There was a small fridge in the room which worked well. No microwave. All the bedding and towels were clean and the bathroom was cleaned every day. The elevators are a bit slow and noisy. The lobby and lower lobby have lots of nice seating areas and are attractive. The pool is a nice size and there were enough lounges and chairs when I was there. Sheridan the lifeguard does a good job. He is friendly. He keeps the chemical well-balanced and corrects children when they are doing something dangerous without being mean. The drawback to the pool is that it feels awkward to walk past the fancy conference rooms in my swimming attire to get there. The shuttle to the Pentagon City Metro is very convenient and usually on time. If you plan to take it be early, the driver doesn't wait! The shuttle to Alexandria, which runs later in the day, is convenient too. The hotel staff is helpful. Our room also had a great view of the surrounding area. Nice TV with a decent amount of stations. The temperature was comfortable throughout the hotel. This was a very good experience at this hotel and I would stay there again and recommend it.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Time_Lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

Stayed at hotel for a seminar hosted there. Excellent food and service for the seminar. Good service throughout. However, the room was a little musty, had a badly rusted door frame in the bathroom, no ice bucket and no room to plug in chargers with 3 prongs (because of the size of other things plugged into the same plate, there wasn't room for any of my larger [3-pring] outlets.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2014

Hotel staff was great, The rooms include a small fridge which is helpful for drinks.The lobby is clean and check in was no problem; we did arrive quite early. Our room had a great view of the surrounding area.

Room Tip: Try to get a corner room offers the best view
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank madden647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Alexandria hotels
Hilton Alexandria Old Town
#7 of 53 in Alexandria
1,325 reviews
Homewood Suites Alexandria
#1 of 53 in Alexandria
724 reviews
Show Prices
Show Prices
Show Prices
Old Town
Embassy Suites by Hilton Alexandria-Old Town
Old Town
Hilton Garden Inn Alexandria Old Town
Show Prices
Show Prices
Show Prices

Been to Hilton Alexandria Mark Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Alexandria Mark Center

Property: Hilton Alexandria Mark Center
Address: 5000 Seminary Road, Alexandria, VA 22311
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Alexandria
#21 Family Hotel in Alexandria
#22 Business Hotel in Alexandria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Alexandria Mark Center 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Located in Alexandria, VA this Alexandria hotel is convenient to, Downtown DC, attractions, Reagan airport and Old Town. Upscale guest rooms and suites overlook a botanical preserve. This luxury Alexandria hotel offers onsite restaurants, business center, over 55,000 sq. ft of flexible event & meeting space, fitness center and pools. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hilton Hotels Direct, Odigeo, Ebookers, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hilton Alexandria Mark Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Alexandria Mark Hotel Alexandria
Hilton Hotel Alexandria
Mark Center Alexandria Hilton
Alexandria Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing