Wish I could give negative star rating. Worse experience ever. Checked in on a sunday evening. Paid with cash as I always do. Tuesday the air conditioning goes out. We are assured it is being fixed and dealt with it for the evening. Went out the next day and arrived back at 9:30 pm to an 84 degree room. Went to front desk and was told they are still working on it, but have made arrangements with another hotel, BUT....this other hotel charges for parking and it would cost me $100. Washington suites refused to cover the other room. Wife and I spent an hour checking other hotels in the area. Found one and checked out. Couldnt get my money back. No manager available. Told I would receive a check in the mail in a few weeks. Took two more days of stopping at the hotel, requesting managers, phoning managers and finally got our money back Friday evening at midnight. WORSE experience ever. Do not waste your time or money. Homewood Suites in Alexandria is an outstanding hotel and took real great care of my family and I on our vacation when this dump refused to.
- Official Description (provided by the hotel):
- Discover spacious suites with impeccable services and extended stay amenities at Washington Suites Alexandria in Virginia, minutes from Washington, DC. ... more less
- Reservation Options:
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- Also Known As:
- Washington Suites Alexandria Hotel Alexandria
- Washington Hotel Alexandria
- Washington Alexandria