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“Best place in DC area”

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Embassy Suites by Hilton Alexandria-Old Town
Ranked #9 of 54 Hotels in Alexandria
Certificate of Excellence
minneapolis
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best place in DC area”
Reviewed 16 February 2014

Great location for DC. Quick, easy access to Metro, 2 stops to National airport, easy in and out of DC, good restaurants and Whole Foods nearby. AM breakfast and PM reception were a plus, though food and booze could use an upgrade. Cost is a bit high but value is good. Staff are exceptionally helpful.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank lhpoetlaureate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, 18 February 2014
Thank you for taking the time to write this review. I am pleased that you enjoyed your stay and that the conveniences of the hotel and surrounding area were to your liking. I am especially pleased that our staff was helpful and contributed to your pleasant stay. Best Regards…MaryAnne Russell General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (306)
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English first
New York City, New York
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 February 2014

I had just stayed at an Embassy Suites in Savannah with the family and decided to ditch my old hotel brand and re-book into this hotel as a stop off on the way form FL to NYC.

Again as my first stay the Embassy Suites exceeded my expectations - the hotel is being refurbished but in terms of size and location is just perfect. walking distance form the old town with a trolley service available it proved to be a fantastic find

The hotel is arranged around an enclosed atrium - a little 90's but great in the cold weather - especially if you have kids.

Great room and staff would def come back

Room Tip: The views aren't great from the rooms but the location next to the old town makes it just perfec...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nyxtian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, 12 February 2014
Thank you for your review. I am so pleased that you decided to change your reservation and stay with our Embassy Suites Alexandria and that you had an enjoyable stay. Please come back and see us soon. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotch Plains,NJ
Level Contributor
116 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 10 February 2014

Old town Alexandria, VA is a delightful area with an eclectic array of shops (don't forget to stop in at the Torpedo Factory to see excellent galleries and you might even get to talk with the actual artists) and restaurants that remind me of the Annapolis, MD waterfront. All this and more awaits you just outside this wonderfully located hotel, which just happens to be across the street from the subway"s quick ride into the heart of Washington, DC.
Embassy Suites has an indoor atrium and features you would expect at a top notch hotel. I loved the breakfasts served by a jovial chef and my kids loved the amenities, especially after a day of sightseeing.

Room Tip: Didn't have to worry about noise of atrium area as bedroom area of suites was on outside walls...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, 12 February 2014
Thank you for taking the time to write this review. I am pleased that our hotel is your hotel of choice when visiting the DC/VA area and that you will be returning to visit us again soon. Your loyalty to our brand and especially to our hotel is very much acknowledged and appreciated. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ashland, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2014

Cooked to order is not reheating a frozen waffle. The only freshly made items were the pancakes. The omelets were greasy. The hotel was clean. The location is excellent near the metro and Old Town. The staff was nice.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, 12 February 2014
Thank you for your review. It is unfortunate that during your stay, we were not able to offer fresh waffles and that the ones you were offered were not properly prepared. I will have our Food and Beverage Manager review this information with the breakfast staff to understand what might have happened. Our breakfast food selection is usually quite tasty and enjoyed by all our guests. I hope that we will be given the opportunity to service you again. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 February 2014

My husband and I stayed at this hotel when we went to the Wizards game because of reading the close proximity to the metro (which was great). The reason I listed this hotel average is because every since my husband and I stayed at the Embassy Suites for the first time two years he feel in love and he don’t want to stay at any other hotel so whenever we travel we stay there. With that being said I have had my fill of Embassy Suites. So anyway back to this location. The staff was great, the room was as always wonderful love the Embassy Suites Hotel the breakfast was better than a couple of the Embassy Suites I've been. The Manager's special is basically the worst one out of all the Embassy Suites we have been to. And I've been to Embassy Suites in various locations in Alabama, Virginia, Washington DC, Georgia and North Carolina. The gentlemen that was making the popcorn was really acting as if he really wanted to be anywhere but there. It was a little girl waiting on the popcorn and asking him how long before the popcorn was done and he totally ignored that baby as if she wasn’t there. The crackers taste a bit stale and it just wasn’t what I was use to for Embassy Suite. I visit this location doing the MLK weekend and had a parking spot on the street so I couldn’t address the parking but when I did got my bill it had the parking on it I just went down stair and explain to them that when I arrived there was a parking on the street so I parked there Saturday and did not move until it was check out on Monday and they removed the charge so if you get lucky like me please check your receipt for the parking charge.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TinadD_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, 11 February 2014
Thank you for this detailed review. I am pleased that you had an enjoyable stay, although concerned that our Manager’s Reception fell below your expectations. I will copy our Food and Beverage Director on your review, so the issues you encountered with the staff and the quality of the food can be reviewed and addressed. I thank you for again for your review and for your continued patronage. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United States
1 review
Reviewed 5 February 2014

Would go back....Great Location, across from the Metro, however, few options for late night dining. Room service can be pricey....Went for the weekend, staff was kind and resource. Parking garage is very confusing, and you must have your room key to exit out upon check out

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Toni T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, 11 February 2014
Thank you for your review. I am pleased that you had an enjoyable stay, although concerned that the parking garage was a source of confusion. I hope that we will have the opportunity to service you again, nonetheless. Best Regards…MaryAnne Russell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 February 2014 via mobile

I love Embassy Suites, their made to order breakfast, two room suites and daily managers reception. A couple or things I noticed during my last stay. Bag filled with trash remained outside a room for 1-1/2 days and we were on the "concierge floor". I noticed several staff members just walk by the bag. Managers reception-the snacks really need to be presented in a more appealing manner. The vegetables were cut in large chunks and on a Friday evening were gone in minutes and not replenished. It took considerable time for chips and pretzels to be refilled and rather than take the bowls to the kitchen the staff brought he bags of chips and pretzels out to the bowls. May seem like small details but the small details are what make a hotel special. Staff is professional and friendly. The shuttle is a very nice added convenience.

Stayed January 2014, travelled as a couple
Helpful?
Thank kate20155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, 5 February 2014
Thank you for taking the time to review our hotel. I appreciate and agree with your comments. I believe that the “small things”, do make a big difference, especially when there are so many hotels to choose from: These concerns will be addressed with our Food and Beverage Director and Executive Suite keeper for immediate attention. Best Regards…MaryAnne Russell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Alexandria-Old Town

Property: Embassy Suites by Hilton Alexandria-Old Town
Address: 1900 Diagonal Road, Alexandria, VA 22314
Phone Number:
Region: United States > Virginia > Alexandria > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Alexandria
#11 Business Hotel in Alexandria
#15 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Alexandria-Old Town 3.5*
Number of rooms: 268
Reservation Options:
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Also Known As:
Embassy Suites Alexandria-Old Town Hotel Alexandria
Alexandria Embassy Suites

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