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“The lobby was nice....would have been nicer to actually get a room!”

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Embassy Suites by Hilton Alexandria-Old Town
Ranked #10 of 54 Hotels in Alexandria
Certificate of Excellence
Reviewed 19 June 2014

Booked a reservation for this hotel on Expedia a few days before my arrival. I received several emails confirming my reservation.

Long story short, i got to the hotel at 11:30 pm. No reservation in the hotel system. NO rooms available at the hotel, NO ROOMS AVAILABLE ANYWHERE!

Spent 3.5 hours on the phone with Expedia. Horrible customer service. Not able to find a replacement room. While on the phone with them, i discovered that they billed me for the room! It was on my AMEX bill (on line). Really?

Hotel was walking people all evening to other hotels. They overbooked, but secured rooms in the area for those with confirmed reservations in their system.

There were others that booked with Expedia and Hotels.com that didnt get a place to stay, they were in the same boat as me.

The hotel blamed Expedia....Expedia blames the hotel. I think BOTH parties are guilty. The hotel over sold their rooms. Expedia didnt confirm the reservation, and certainly had time to do so.

THe hotel manager spoke to me the next morning, and promised to get back to me. NOTHING. Much as i expected.

I wouldn't every stay here again. I am going back next week, and returning to one of the Kimpton Properties in the area that i usually select. As a second choice, there are many wonderful Hyatt properties in the DC area. I wont return here!

Room Tip: Book another hotel? Thats all i can suggest. Really.
  • Stayed: June 2014, travelled on business
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5  Thank JamesE339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryAnne_Russell_GM, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this reviewResponded 26 June 2014

It sounds like your stay with us wasn’t really a stay at all. On behalf of me and our travel partner I apologize that we failed to meet your lodging needs. You have provided valuable feedback to us that we well use to ensure we accommodate every guest; reservation confirmed or not. I also recognize that you do have many choices when you travel. I ask that you reach out to me personally upon your next trip and allow me to demonstrate to you the award-winning service we are known for. Thank You.

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1,100 - 1,106 of 1,894 reviews

Reviewed 19 June 2014

Spending a week in the DC area on vacation (and a little work) and found that this location is great because of the close proximity to the King Street Metro Station which is located just across the street from the hotel. Breakfast in the atrium was good and of course included with the room. Arrived during the first real hot spell (95 degrees) and room was a little warm but cooled off later in the evening to be comfortable. Refrigerator in the room was not working or just could not keep up with the heat and the fact it is inside a cabinet but hotel supplied a standalone refrigerator quickly. Parking is good and conveniently located under the hotel at $28.00 a day. All in all a good stay and would come back.

  • Stayed: June 2014, travelled on business
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Thank RFriedlieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryAnne_Russell_GM, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this reviewResponded 26 June 2014

And to think it wasn’t even the first day of summer yet! Thank you for letting us know what we did well and what we can improve upon to ensure every stay with us is a great experience. I am pleased to hear that we handled you requests in a timely and resolute fashion. Great location is nice but it is great service that will make you want to return. We look forward to your next stay with us.

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Reviewed 19 June 2014 via mobile

Great stay for our vacation to DC. This hotel was perfect. The staff were all hospitable and accomadating. Our room was a good size for our family of 6. Had 2 queen beds and a full sized sofa pullout. The room also had a table and 4 chairs. The beds were in a separate room that could be completely closed if needed. The room was also very clean and housekeeping even did some general picking up of our stuff when they took care of the room. The breakfast was fantastic. Made to order omelets, pancakes and eggs along with other standards, easily saved our family $60/day on just breakfast. The hotel is also in a nice area that we felt very comfortable walking in. The parking garage was directly beneath the hotel and the metro station was directly across the street. A 20 minute ride to the National Mall. It would be difficult to have topped this stay in the DC area.

Stayed: June 2014, travelled with family
2  Thank LakelandAnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryAnne_Russell_GM, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this reviewResponded 26 June 2014

This sounds like a stay that had something in it for the entire family! Thank you for allowing us to provide ample room for your family to relax, a location of convenience to experience our nation’s history and to prepare your morning favorites with our signature made-to-order breakfast every morning. It is our hope that through excellent accommodations, friendly service and inclusive amenities that we provide business travelers and families like yours a place that feels like home away from home. We hope your travels bring you our way again soon.

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Reviewed 18 June 2014

Great location very close to Old Town and the Metro into DC. Room was spacious and clean. Breakfast buffet was great and the afternoon drinks are nice. All in all this was a nice and comfortable place to stay. I would return.

Stayed: June 2014, travelled with family
Thank elisemarie31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

After visiting the city of DC. this is a perfect location to settle. The monuments and museums close at 5:30, catch the metro( blue ore yellow line) and head to the King Street stop. Just across the street is the hotel. Afternoon snacks and cocktails offered next to lobby. Rooms are spacious and perfect to spread out. Old Town Alexandria is a nice place for dinner and an evening stroll. Hotel has breakfast buffet as well.
A good choice for families, pool is indoor.

  • Stayed: May 2014, travelled as a couple
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1  Thank tikibartobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Great place to stay. Really is right across from the Metro and Amtrak/ VRE. Perfect for our family travel. Enough space for 5 (only double beds) Breakfast was fantastic and evening reception was an added bonus after a long day in DC. Staff was kind and helpful. Old Alexandria is charming.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

everything about this hotel was great. It is across the street from a MetroRail station which is extremely convenient if you have business in the Capitol. Breakfast buffet was very good including chefs who can cook breakfast to order if you don't want what is on the breakfast bar (which is very good in itself). Evening reception was okay....I never turn down free beer.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Joel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Alexandria-Old Town

Address: 1900 Diagonal Road, Alexandria, VA 22314
Phone Number:
Region: United States > Virginia > Alexandria > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Alexandria
#11 Business Hotel in Alexandria
#15 Romantic Hotel in Alexandria
Price Range: £123 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Alexandria-Old Town 3.5*
Number of rooms: 268
Reservation Options:
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Also Known As:
Embassy Suites Alexandria-Old Town Hotel Alexandria
Alexandria Embassy Suites

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