Booked a reservation for this hotel on Expedia a few days before my arrival. I received several emails confirming my reservation.
Long story short, i got to the hotel at 11:30 pm. No reservation in the hotel system. NO rooms available at the hotel, NO ROOMS AVAILABLE ANYWHERE!
Spent 3.5 hours on the phone with Expedia. Horrible customer service. Not able to find a replacement room. While on the phone with them, i discovered that they billed me for the room! It was on my AMEX bill (on line). Really?
Hotel was walking people all evening to other hotels. They overbooked, but secured rooms in the area for those with confirmed reservations in their system.
There were others that booked with Expedia and Hotels.com that didnt get a place to stay, they were in the same boat as me.
The hotel blamed Expedia....Expedia blames the hotel. I think BOTH parties are guilty. The hotel over sold their rooms. Expedia didnt confirm the reservation, and certainly had time to do so.
THe hotel manager spoke to me the next morning, and promised to get back to me. NOTHING. Much as i expected.
I wouldn't every stay here again. I am going back next week, and returning to one of the Kimpton Properties in the area that i usually select. As a second choice, there are many wonderful Hyatt properties in the DC area. I wont return here!
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- Also Known As:
- Embassy Suites Alexandria-Old Town Hotel Alexandria
- Alexandria Embassy Suites