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“Will Be Back”

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Hilton Alexandria Old Town
Ranked #7 of 53 Hotels in Alexandria
Certificate of Excellence
Atlanta, GA
Level Contributor
124 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
“Will Be Back”
Reviewed 1 May 2014

Recently spent 3 nights for an annual Girls' Weekend at the Hilton Alexandria Old Town and thought this property was excellent. The location of this hotel can't be beat - right across the street from the King metro stop, literally only have to cross 2 streets to get from the hotel's front to the Metro station entrance. Was a quick and inexpensive way to get to and from Reagan National Airport. While our room even looked over the Metro Station train platform, no worries, did not hear metro train noise as apparently the hotel was recently renovated with soundproof windows. Only train I did hear was a freight train that came rumbling through one morning and it still wasn't very loud. Was able to make a left right out the front door and was out among all the shops and restaurants along King Street.

Overall, thought the lobby and other of the hotel's common areas looked clean and pleasant. Our room was nicely furnished and was very clean. The bath towels were excellent - really good quality - nice and fluffy and large - they were bath sheet size actually. Some of the nicest towels I ever had at a hotel - and that includes Ritz Carltons. Found the mattress and linens to be very comfortable.

Found my interaction with the hotel staff to be very good. Our check in was very quick and professional. While our group arrived at the hotel a couple of hours before check - in time, was happy to find that our rooms were already available.

Intend to definitely return to this hotel during my next visit to the DC area hopefully within the next year.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chapsbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, 2 May 2014
Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay. Thank you for the Excellent rating, and for the kind words about our staff.

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,325 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
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English first
Greenville, Delaware
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 28 April 2014

We thoroughly enjoyed a 3 night break in Alexandria over the weekend of the 25th. Very comfortable, very clean rooms. Initial dismay over view over Metro tracks gave way to happiness with the proximity to the Metro for a day at the Smithsonian + the windows shielded all noise. Breakfast included in lieu of points on Hilton membership was quite good, served for a long while to accommodate late risers.
Alexandria itself is full of wonderful surprises - terrific walking & sightseeing, great restaurants. We had dinner twice at Theissman's Restaurant right across the street from the Hilton & enjoyed the fun sports bar atmosphere there. Go early or late, but not within the 6:00 to 8PM busiest dinner/cocktails hours unless you are OK with a wait.
This is NOT a luxury hotel. It is a business hotel - & it is a very good example of what it is.

Room Tip: Call & ask the concierge. Do not count on a view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 7continentsdone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, 2 May 2014
Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay. Thank you for the Excellent rating, and for the kind words about our staff.

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 April 2014

this is probably my 3rd or 4th stay at this property. I come for the location (near my professional society headquarters). I very much appreciate its proximity to DCA (2 metro stops, $3 each way). Despite being next to the metro, it is reasonably quiet. the room that I had this trip was remodeled. very clean, modern, and comfortable (esp, the bed). I didn't see the rate, but when I have booked there in the past, it was reasonable.

  • Stayed April 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank PJA32608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, 2 May 2014
Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay. Thank you for the Excellent rating!

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 April 2014

The location is very nice, the beds are clean and comfortable, we asked for a quiet room with a nice view and were completely satisfied. The location next to the Metro is very convenient and there was no train noise at all even though I was on that side of the hotel (6th floor).

The hotel seems to be either understaffed or the staff is poorly trained. I asked the front desk person for directions to something in Alexandria and he was not effective at getting me where I was going, failed to tell me that the place I was looking for was 10 blocks away and pointed in the wrong direction when telling me how to get there. I asked for a train map/schedule and they just shrugged and said "you don't need done."

The staff in the dining room was hit or miss; we had one lovely woman from Ethiopia who was intelligent, charming and a pleasure, but the others were not as well trained. There were people behind the bar who didn't seem to know what they were doing. We came in around 8pm on Saturday and asked at the dining room for a menu and the person (who was also tending bar) just walked away and never came back. There's no coffee in the rooms and the Starbucks in the lobby doesn't open until 7:00am (they also had some staff issues; not the highly efficient Starbucks staff I'm used to experiencing). So there's no way to get coffee early in the morning unless you want to talk a few blocks to Dunkin Donuts. No visible gift-shop for amenities (I didn't look too hard in all fariness). All in all if you're just going to sleep and you don't need to be out of there before 7 I guess it's OK.

Room Tip: I was in 628 and although it was a long walk down the hallway it was quiet and clean with a nice vie...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zachdaddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, 2 May 2014
Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you enjoyed your accomodations at the hotel. Please accept our apologies for the areas that we failed to meet your expectations; we have shared your comments with our team so improvements may be made.

We're also very sorry that you were not aware that the complimentary in-room coffee is located within the cabinetry below the TV.

Thanks again for the opportunity to respond to your concerns. We hope top have an opportunity to better demonstrate the abilities of our staff and facility.

Most Hospitably Yours,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodland Park, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2014

I was disappointed with my stay this time.
Employes were not overly friendly. The TV didn't work properly...bad signal...kept breaking up. Not many channels offered. Room service breakfast was below standards...food was not as ordered at all and they forgot coffee. I do realize that these are minor problems, but for a luxury hotel, should not have occurred. Since hotel is close to Old Town I would consider staying there again, but I'd probably check other hotels first.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emjale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, 2 May 2014
Thank you for taking the time to write a review about your experience at our hotel.

We were very sorry to hear that your stay with us was not more enjoyable. Please accept our apologies for the areas that we failed to meet your expectations; we have shared your comments with our team so improvements may be made.

Thanks again for the opportunity to respond to your concerns. We hope top have an opportunity to better demonstrate the abilities of our staff and facility.

Most Hospitably Yours,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Augusta, GA, United States
1 review
Reviewed 26 April 2014

Excellent access to King Street DC Metro Station. Location at edge of Old Town Alexandria is handy for shopping and eating places--La Madeleine Restaurant (500 King Street) has a good breakfast. Old Town Farmers Market on Saturday is worth browsing.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James R. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, 2 May 2014
Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay. Thank you for the Excellent rating!

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 April 2014

Mine was a one night business stay. Great location -- 10 min by cab from Regan -- or direct by Metro with the stop literally across the street, so easy, inexpensive access back into DC. Right on King Street in heart of Alexandria. Busy during the day, active in the evening, but quiet overnight. The hotel staff and amenities were excellent. Overall, a great package -- relaxing while supportive of work. Recommended without hesitation.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, 2 May 2014
Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay. Thank you for the Excellent rating, and for the kind words about our staff.

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Alexandria Old Town

Property: Hilton Alexandria Old Town
Address: 1767 King St, Alexandria, VA 22314-2720
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Alexandria
#5 Romantic Hotel in Alexandria
#12 Business Hotel in Alexandria
#15 Family Hotel in Alexandria
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Alexandria Old Town 4*
Number of rooms: 252
Official Description (provided by the hotel):
Convenient to Washington DC, the Hilton Alexandria Old Town is located on historic King Street in charming Old Town Alexandria, VA. Grab a cup of coffee at Starbucks, located in the lobby, before heading to the adjacent King Street Metro station to visit downtown Washington DC, Georgetown and Alexandria attractions. Take advantage of the onsite business center and Wi-Fi or squeeze in a workout at our fitness center. Enjoy a delicious meal at our KingStreet Tavern. ... more   less 
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Also Known As:
Hilton Alexandria Old Town Hotel Alexandria
Hilton Hotel Alexandria
Alexandria Hilton

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