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“Great quality and value”

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Residence Inn Alexandria Old Town/Duke Street
Ranked #4 of 54 Hotels in Alexandria
Certificate of Excellence
Frankfort, Kentucky
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great quality and value”
Reviewed 9 December 2013

Greatly enjoyed my stay here over Thanksgiving holiday. Nice rooms. Nice breakfast. Reasonable price. It was very convenient to be so close to a metro station. Dinners are even provided some nights of the week. Look forward to returning to this place!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burden88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, 10 December 2013
Hi Burden88. Thank you so much for taking the time to share such great feedback from your recent visit. We appreciate your kind words and are thrilled that you enjoyed your stay so much. Hopefully we will see you again soon during your next visit to Alexandria.

Regards,

Edwin P.
Assistant General Manager
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750 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
New York City, New York
Level 6 Contributor
330 reviews
214 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 9 December 2013

I stayed two nights for business, very impressed with the facility, new and convenient to Metro, Amtrak, Wholefoods market, and a short drive or long walk to old town. Very clean modern rooms, quite comfortable. Breakfast was typical of a residence inn, generic but it sustains and is crowded. Breakfast room closes at 9 on a weekday in the am for late risers. Hotel has a good gym and laundry facilities on premises. There is a shuttle to get your around and plenty of nearby dining and links ot public transportation.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flipper95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, 10 December 2013
Hi flipper95. Thank you so much for sharing the great feedback from your recent two-night stay with us. We are glad you were able to take advantage of our great ammenities such as our complementary breakfast, our Hotel Shuttle, our location, and best of all the team working here. It sounds as though we were the perfect location for your travels in and around Washington D.C. We hope that you will give us another chance to provide you with the same level of service you experienced during this recent visit on your next trip to the area.

Regards,

Edwin P.
Assistant General Manager
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Baltimore, Maryland
Level 5 Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 December 2013

We stayed just one night, but the staff we encountered were all friendly. There's a Whole Foods just down the street if you want to stock up your room. There was a bit more noise from the HVAC (heat kicking on/running, but it worked as white noise), and plumbing noise from either the adjoining or room above, than I would have expected.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redwhine21224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, 10 December 2013
Hello Redwhine21224. Thank you for taking the time to share some of your feedback from your recent stay with us. I am happy to hear that our location and our friendly staff here at the Hotel helped make your stay more enjoyable. Also, I can rest assured you found some delicious food offerings at the Whole Foods just down the street. As a member of the Marriott family, we want every guest to have an issue free, comfortable stay. This being the case, I do want to apologize for the noise coming from your in-room HVAC unit and the adjoining room plumbing. These two items will be addressed with our Engineering team so we can work to address and mitigate future issues.

Thank you again for sharing your experiences and we hope you will join us again in the future.

Regards,

Edwin P.
Assistant General Manager
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Burton, Michigan
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2013

This hotel is the best! We arrived early and were warmly greeted and given our room without any problem. The staff was so friendly, especially Mike Wilson, the general manager. We were treated to a special Thanksgiving dinner with turkey, mashed potatoes, stuffing, cranberry sauce, green beans. roll and pumpkin pie our first night there. Mike remembered our name, even though we only chatted for a few minutes as he brought us glasses of complimentary wine and pumpkin pie after this spectacular dinner! Our room was spacious, and more importantly, very clean. Housekeeping gave us extra coffee upon request for our stay. It was raining, so the free shuttle van took us to the metro station a block or so away. This is the only place we would stay when we are in Alexandria.

Room Tip: We had a room that was sort of facing a courtyard area and not the street, so it was very quiet.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexandriaHotelMgt, General Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, 3 December 2013
Thank you for the review and kind words about our hotel. I enjoyed meeting you both during our Home Away from Home Thanksgiving Dinner. A tradition that started when we fed troops staying with us while on deployment has lasted now for 10 years!

Your review is very special to me personally. Please let me know when you will stay with us again. I would love the chance to say hello to you again.

Have a great and safe holiday season,

M. Wilson
General Manager
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New York City, New York
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 30 November 2013 via mobile

I would have rated this hotel higher if it were not for the lack of any environmental awareness of hotel and its employees.

At breakfast plastic cups and bowls are omnipresent while porcelain ones are either placed in a corner (away from where one would need it) or "not available at the moment as they are being washed". Looks like the hotel is cutting cost and incentives are in place for servers to simply throw plastic away rather than washing dishes. Makes for a cheap breakfast experience.

One more re breakfast...staff also pretends to not know the difference between OJ from concentrate and real OJ...

Stayed December 2013
Helpful?
Thank Blanko_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexandriaHotelMgt, General Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, 3 December 2013
Dear Blanko_NYC

Thank you for your review of our hotel and the feedback regarding our breakfast. I enjoyed corresponding with you via email over the weekend.

Environmental awareness is very important to us and we look for any opportunity to improve our footprint. We are pleased to provide a limited amount of plasticware at breakfast for the guests that are in a rush and need to quickly take breakfast with them. We realize this is not ideal in environmental terms, however we feel we must serve the needs of the guests on the go as well. We commit to use a very small amount of plasticware for the reasons you state. The use of plasticware is actually an increase in costs unfortunately.

Thank you for pointing out an opportunity to train our associates on orange juice. Our new state of the art juice dispensers are clean and efficient and I will make sure our team is able to properly describe the differences between our breakfast offering and the offerings of some restaurants.

I hope you and your family had an enjoyable holiday. Thank you for staying with us. Please email me before your next stay, I would love a chance to meet you personally.

Best,

M. Wilson
General Manager

*Since you and I share a desire to think environmentally, we are excited to inform our guests that we participate in a program called 'Clean the World'. This program allows us to donate unused soap, shampoo, lotions and conditioners to be re-sanitized and re-conditioned for distribution in developing nations. Our hotel absorbs the costs of the program in an effort to remove the plastic waste from our landfills and tend to the sanitizing needs of children in several countries including El Salvador, Haiti, Guatemala, the Dominican Republic and Honduras. Incidentally, these countries are represented by many of our associates. We are excited to learn that our efforts have provided 2,688 bars of soap and 687 bottles of shampoo to children who would otherwise receive nothing to help keep themselves clean. www.cleantheworld.org
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2013

I stayed for just one night, and the hotel was simply okay.

PROS:
-The rooms were spacious with a living room and kitchen in addition to the bedroom.
-The staff was pretty friendly and gave us directions.
-I was there the week of Thanksgiving so there was a free Thanksgiving dinner (which I did not attend), free breakfast, and the receptionist gave us a free snack bag.
-The location is in walking distance of shops & cafes - but then again, so is everything else in Alexandria.

CONS:
-No DVD Player
-The rooms and hallway smelled like dog
-We got a deal on our room, but otherwise the prices were not reasonable for what you got.
-Internet was slow and it took awhile to actually get connected

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, 3 December 2013
Good Day Jessica A. Thank you so much for sharing your experiences from your stay here at our Hotel. I am glad to hear you enjoyed our spacious suites and friendly team, however, am dissapointed you could not join us for our annual Thanksgiving dinner. Marriott Residence Inn as a brand is pet friendly and we often times have many four-legged guests in our Hotel so I do apologize if you experienced any odor from that. Also, we are working with our technology team at Marriott in order to find a better solution for our guests.

Thank you so much again for taking the time to share your comments and we hope you will join us again in the future.

Regards,

Edwin P.
Assistant General Manager
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1 review
Reviewed 28 November 2013

What keeps this review from being a 4 instead of a three are a couple of things. First the hot water. Tepid warm is not hot enough. Second, the cost of parking. $18.00 a day for an $83.00 a day room is too much. Third, breakfast. The only thing worse than hotel biscuits is no biscuits at all. And what is with TURKEY Canadian bacon. Let's not even talk about the eggs.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Durard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, 3 December 2013
Good Day Durard. I appreciate you taking the time to provide feedback from your recent stay here at our Hotel. We make our goal for each of our guests to have a pleasant comfortable stay. However, in this instance it sounds as though we fell short of meeting that goal for which I do apologize. I have engaged both our Engineering Team and F&B staff in order to address the concerns you had with both the hot water as well as our complementary morning breakfast.

Thank you again for sharing your experiences and please be assured we will be working to address these issues.

Regards,

Edwin P.
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Alexandria Old Town/Duke Street

Property: Residence Inn Alexandria Old Town/Duke Street
Address: 1456 Duke St, Alexandria, VA 22314-3403
Region: United States > Virginia > Alexandria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Alexandria
#11 Family Hotel in Alexandria
#15 Business Hotel in Alexandria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Alexandria Old Town/Duke Street 3*
Number of rooms: 240
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Also Known As:
Residence Inn Alexandria Old Town Hotel Alexandria
Alexandria Residence Inn

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