We stayed at the Wyndham for two nights prior to Christmas. It gave a great first impression - classy Christmas decorations in the lobby, comfortable, clean and attractive rooms and very courteous and helpful staff (We didn't realize how helpful until we left). It was a little over a mile from the main area of shops in Old Town Alexandria, but we easily walked to the free shuttle at the King Street station and rode it into town twice. We ate twice in the restaurant and both of us remarked on how good the breakfasts were, compared the the usual hotel restaurant fare.
Only when we checked out did we run into a snag that could easily have turned this review into a two star rating. After five minutes of trying to find our valet-parked car, the staff told us they could not find the key. Luckily, we had a spare with us and were eventually able to drive away. As we waited for the car, the manager spoke to us, apologized profusely, and said that he would have a representative call us to arrange for reimbursement of any costs associated with the key, They would, he said, waive the valet parking charges. An hour later, as we drove up 95 to Pennsylvania, we got a call from the manager. They had found the key and would immediately FedEx it to us. Granted, without the extra key, we would have been mightily inconvenienced, but the way the hotel immediately accepted responsibility for the problem and appeared to do everything the could to solve it was very impressive.
In the future we would not hesitate to stay in this hotel as a base for visiting Alexandria and Washington.
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- Also Known As:
- Wyndham Old Town Alexandria Hotel Alexandria
- Wyndham Alexandria
- Alexandria Wyndham