We just returned from our mini vacation to DC. Our first room was let down. The bed sham had big stain and the tv wasn't working. Couldn't reach anybody at the front desk by phone so each time I discovered an issue I had to go down to the lobby. With that said, I gave them 5 stars due to their service. I will admit they were nice enough to check us in early after a long day of being tourist. I believe that played a part in our room issues. However, after my second trip to the front desk, the young man was very apologetic and professional as he immediately gave us a different room. Can't remember his name but I know it starts with an "A". His badge indicated he was training but the manner in which he resolved our issues showed he has experience in customer service. Our second room was very clean and everything was working. I'm very picky when it comes to hotels and food and this CY was more than we expected in terms of cleanliness and service. We were right by the elevator and I was concerned we would be disturbed by people coming and going but boy was I wrong. We were in 1102 and didn't hear anything. In fact, it seemed we had the floor to ourselves although the hotel was full of buses and kids. The breakfast wasn't great but it wasn't bad. It was enough to fuel us and get our day started. It was included in our room rate but definitely not worth paying for. Everyone we encountered greeted with a smile and seemed pleased to have us as guests in their hotel. Upon checkout, Beza was amazing and as a courtesy for our inconvenience, we got bonus points. No complaints there. We already have plans on returning to this hotel when we return to DC in the future.
- Official Description (provided by the hotel):
- The Courtyard Alexandria Pentagon South is located in Alexandria, VA. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel. The Courtyard Alexandria Pentagon South hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more less
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- Also Known As:
- Courtyard Alexandria Pentagon South Hotel Alexandria
- Alexandria Courtyard