We stayed here in April during school vacation week. We checked in using our ATM/Debit card, as payment. When we checked in, we were not told that using this card means you will pay for the whole room upfront and not at the end of your stay, as this is not a credit card. There weren't any sings indicating this either. We checked our bank account balance to withdraw some money and found that the whole room was already charged. At first, we thought this was to make sure we had the money in our account, and like most hotels, the money would be put back in. This was not the case. To our dismay, not only was the room charged in full, but since we withdrew extra money to pay for meals, etc, we now over drew our account.
One of the issues is that we were going to be getting paid by our paychecks at time of check out so we would have plenty of money. When I went to the office to ask about their policy and why we were charged the whole room fee, they told us that this is their policy. I told them that this is not a policy that I have ever heard of before on any hotel. This is not how hotels operate. I want our money back, and I want this fixed. The woman at the desk refused. I asked to talk to the manager, but she was not on site. I said we are heading out for the day, please have her contact us later on this afternoon. When we got back from our day, we had two messages on our phone, one a hang up and one other from the manager. She called us within a half hour of us leaving for the day, which tells me she didn't want to deal with us.
I called back when we got in, and she was not available. I left a message. She did call us back, and I complained about the policy. She continued to argue with me stating that the policy is written on a sign in the lobby. (No sign in the lobby at all upon check in, or when we ended up at the front desk). The manager continued to tell me that when we checked in, we should have been explained this. Nope, we were not given that information anywhere! I told her that the bank wants a fax stating that you made the error, and we should have the charges recanted. She faxed something to the bank but refused to refund our money, and allow us to pay at the end of the trip. I did fill out a survey about the hotel room. The manager emailed me back stating she did do what she was supposed to do to fax a statement to our bank stating that this is an error, in hopes that the bank may take away the extra charges of overdrafts. Well, this did not help in the least. Our trip to DC costs us twice as much as we were supposed to spend thanks to Red Roof Inn's lack of policy and check in explanation. I feel as though they should have done the right thing and recanted our money and then let us pay at the end. We avoid credit cards, simply because we don't want to end up having issues like emergencies that may arise and we can't pay the credit card in the future.
The room is small, but clean. The bathrooms are so tiny you can barely move, but it's a good location and near all the things you want to see in DC. I won't stay there again only because of the charges issue. Other wise, it's a good place.
- Official Description (provided by the hotel):
- Just one mile from the Metro for easy transportation, and accessible from both I-95 and I-495, Red Roof Washington DC Alexandria is 2 miles south of Old Downtown Alexandria and only 5 miles from National Harbor and Crystal City. The White House is a mere 9 miles away. The Pentagon, Arlington Cemetery, downtown Washington DC, Ft. Belvior, and Mt. Vernon are all within 10 miles of this hotel. Located just minutes from restaurants and shopping. The friendly staff and the convenience of being just 8 miles from downtown Washington DC make this location a great place to stay.Red Roof Washington DC Alexandria is renovated with all new rooms, contemporary furniture, new bathrooms with granite countertops, a comfortable easy chair, in-room safes, coin laundry facility, and more. Mini-Refrigerators and microwaves are available in Superior King and Deluxe Double room types. All rooms offer free WiFi. Experience our coffeehouse-style coffee and tea. This location offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, and movies, as well as music and games. One well-behaved family pet per room is welcome. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Agoda, HostelWorld and Hotels.com so you can book your Red Roof PLUS+ Washington, D.C. - Alexandria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Red Roof Hotel Alexandria
- Red Roof Inn Alexandria
- Alexandria Red Roof Inn