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“Not a good New Years Eve”

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Sheraton Suites Old Town Alexandria
Ranked #20 of 54 Hotels in Alexandria
Parkton, Maryland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not a good New Years Eve”
Reviewed 7 January 2014

We have been traveling with 6-8 couples the last 5 years to celebrate New Years Eve in Alexandria, VA. This year we chose to stay at the Sheraton Suites in Old Town. Reservations were made 5 months ago with everyone being on the same floor and adjacent to each other. On arrival the pricing was different for each room. We were on different floors. A buffet was to be available for breakfast. It wasn't. We ordered off the menu and half the items weren't available. Very disturbing start. We were to have our New Year's Eve dinner in the dining room. They were able to place us in a private room and the food was very good and served promptly. Seemed like a recent change in management needs to be revisited. Change might still be needed again ! Still awaiting a response from corporate.

Room Tip: All the rooms seemed very nice and spacious. Quite as well with being a mile from Reagan National Ai...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarkandJanetG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, 10 January 2014
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
We try to honor all preferences for room locations and types, but unfortunately for New Years Eve we had so many special requests that we could not accomodate all of them. The only way that a group of friends will have the same rate is if it is booked as a group, same as airlines, our rates change by the minute.
I aologize that we could not meet all of your expectations and I hope you'll give us another opportunity to be of service when your travels bring you back to Alexandria.
Respectfully yours,
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
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Niceville
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 December 2013

The Sheraton Suites in Old Town Alexandria, VA provides a great stay near Old Town. It's only a block from the Potomac. The public park along the Potomac was a convenient place to get a great run in everyday. You can walk or take the free shuttle to Old Town. Lincoln Center and DC is a short cab ride away. Make sure you eat next door at the Royal Restaurant.

Room Tip: Ask for a view of the Potomac.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pridged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, 3 January 2014
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay and I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future.

Respectfully yours,
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 December 2013

This is a great place to stay on a work trip. It's convenient to Reagan and a few stores for whatever you forgot to pack. It's not a bad walk to King Street but still a quiet neighborhood with street parking available, if you don't want to pay the hotel's valet rate. The suites are comfortable and nicely laid out, and the staff have always been friendly and helpful.

Stayed March 2013, travelled on business
Helpful?
1 Thank AirportLoungeLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, 31 December 2013
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay and I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future.
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 November 2013

This hotel is a great find near many attractions in Old Town Alexandria, a suburb of Washington, DC. Not only is the price most affordable, but the suite was really nice and well laid out. The staff was polite and efficient and the room was immaculately clean. The hotel is well situated for many of the tourist and shopping venues and an easy taxi ride to some of the ones a bit farther than walking distance. I would not hesitate to stay again for business or just a romantic get-away.

Room Tip: A Starwood system hotel if you are a frequent flyer. This helps get a higher floor room.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CBOsprey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, 28 November 2013
Good morning,
Thank you for taking the time to provide us with feedback from you last stay with us and to rate us on Tripadvisor. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay and I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future.

Respectfully yours,
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 November 2013

Had our last 3 nights of our 3 week holiday to the States. It was such a comfortable and well appointed hotel, a comfortable 10 minute stroll through a nice residential area or along the river front to King Street where the majority of good restaurants are situated. Friendly and helpful staff.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, 14 November 2013
Good morning,
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay and I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future.

Respectfully yours,
Alfred J. Matter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
248 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 4 November 2013

A delightful find, THIS is the place we will choose to stay when visiting our daughter who lives in beautiful Old Town Alexandria! Relax and refresh here, away from the hustle and bustle of the large, strictly average tourist hotels--yet check the LOCATION! Prime real estate! Dedicated, knowledgable, friendly staff who will go out of their way to assist you. Great beds & immaculate housekeeping! Nice restaurant + many others nearby. Charming choice for those who want to be in the center of the colonial area but off the beaten path!

Room Tip: Ask for a view.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathyindenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, 14 November 2013
Good morning,
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay and I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future.

Respectfully yours,
Alfred J Matter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tallahassee, fl
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 October 2013

Stayed at the SHeraton for a baby shower, and I had to bring my dog. The room was very nicely appointed and it was a dog friendly room. Clean and well cared for. The folks at the desk were helpful with suggestions for where to walk the dog. I stayed here several times before and plan to stay here again . Pet fee is reasonable, parking is good on the street, convenient to shops and the free shuttle is a real plus. A nice bar, and fancier pool would push this up to five stars for me. A very good stay!

Stayed June 2013, travelled with friends
Helpful?
Thank testdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, 27 October 2013
Good morning,
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay and I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future.

Respectfully yours,
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Old Town Alexandria

Property: Sheraton Suites Old Town Alexandria
Address: 801 N Saint Asaph St, Alexandria, VA 22314-1717
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Alexandria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Suites Old Town Alexandria 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more   less 
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Also Known As:
Sheraton Suites Old Town Alexandria Hotel Alexandria
Sheraton Hotel Old Town Alexandria
Alexandria Sheraton
Sheraton Suite Old Town Alexandria
Sheraton Alexandria

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