We stayed for one night in August.
Room was very large and included a decent sized flatpanel TV, kitehenette with a dishwasher ,hotplate, microwave and full sized fridge (some plates and utensils as well).
bed was comfortable, room was clean, AC worked well.
Some of the staff seemed indifferent about your requests while others bent over backwards to help make you happy.
We didnt know we had to turn on the ice maker in the fridge to get ice (no ice machines in building)...I called the front desk and the one woman told me I had to wait for ice or come tot he desk and she would get some from the kitchen for me, When I got to the desk with bowl in hand another woman told me to return to my room and she would send someone up with the ice. She seemed like she would carry me and the ice back to my room if I had asked! I didnt get her name but she really wants to see the customer looked after.
An online booking service had booked my reservation twice so I had 2 rooms reserved and paid for. David at the front desk informed me of this and said he would get me the number to call to cancel one of the reservations. Moments later I got a call from the woman at the front desk telling me not to worry she had called and gotten the second reservation cancelled for me.
Good hotel, GREAT customer service (if you deal with the right people).
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- Also Known As:
- Residence Inn Arlington Rosslyn Hotel Arlington
- Arlington Residence Inn