Staff interaction with shuttle request - When I booked my reservation, I was not made aware that I had to call for pickup from airport. Other hotels did regular pickup but this hotel requires a telephone call. - I went out on the first evening and walked to the FedEx Office but didn't realize the store closed at 11pm and the store manager left out when I did leaving me out after dark without a ride. I called (spoke to a female front desk staff member) and requested a shuttle pickup and told the front desk staff that I was uncomfortable standing on the corner after 11pm at night when everything was closed so I would walk and stay on Crystal Drive until I see the shuttle. I described what I was wearing. After more than 30 minutes, the shuttle had not come and I was in an area of Crystal City that was not familiar to me and I was very concerned. I called again (spoke to a male) and he said he was not aware of the earlier request. I screamed in the phone to send someone for me and I was scared. I had to walk a block and a half to find street signs to give the cross street info to the man on the phone. He stayed on the phone until the shuttle came. The shuttle driver stated he was never told to pick me up. - On the next morning (7/12/14), I took the shuttle to the Crystal City Metro Station. The driver gave me his card to call when I was ready to be picked up. At approximately 3:45pm I arrived back at the Metro station and I called and requested a shuttle pickup. I waited 42 minutes with no pickup and two additional telephone calls. I was finally picked up by the Marriott shuttle whose driver noticed me on 3 or 4 of his cycles past the Metro station and was concerned for me sitting in the heat. He offered me cold water and his card for future pickups and drop offs. It's sad that the Marriott hotel treated me better than the Hilton where I was paying.
- Official Description (provided by the hotel):
- Adjacent to Reagan National Airport (DCA), the Hilton Crystal City at Washington Reagan National Airport hotel is 10 minutes from downtown Washington DC in Arlington, VA. Nearby Crystal City Metro station is your best bet to visit National Monuments, Government Agencies and Museums. ... more less
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- Also Known As:
- Hilton Crystal City At Washington Reagan National Airport Hotel Arlington
- Hilton Hotel Arlington
- Hilton Arlington
- Arlington Hilton