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“Convenience, convenience, convenience”

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Crystal Gateway Marriott
Ranked #16 of 51 Hotels in Arlington
Certificate of Excellence
Hershey, Pennsylvania
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Convenience, convenience, convenience”
4 of 5 bubbles Reviewed 2 November 2013 via mobile

If you are planning a few days to visit Washington D.C., this is a great place to stay. There are an abundance of shops and eating establishments in the Crystal City Shops attached to the hotel, and the sights of DC are an easy Metro ride from the station which is also attached to the hotel. The $17 breakfast buffet in the hotel is excellent with a lot of crisp bacon, delicious cheese blintzes and fresh Belgian Waffles and made-to-order omelets. Parking is $26 a night, but is underground and safe. Rooms are typical Marriott; no surprises. I still don't understand why the more expensive hotels charge for internet, while the budget brands include it in your room rate. Despite that, I will be back.

Stayed October 2013, travelled with family
Helpful?
Thank ChocolateGolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (256)
Date | Rating
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English first
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 2 November 2013

Room service running 2 hours behind on Friday night, and only open until 10 PM.
2 of 4 elevators in the bank broken for 2 days.
No instructions on how to connect to room WiFi.
No food in floor vending machines, just drinks.
Only real plus -- sufficient 3 prong electrical outlets in room.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JuniperCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris H, Manager at Crystal Gateway Marriott, responded to this review, 3 November 2013
Hello Juniper Creek-
Thanks for your feedback. It sounds like we did not get you the experience you had hoped. I apologize we did not live up to your expectations. We are undergoing elevator upgrades and one elevator is out of service- we are not aware we had another one out. We have Wi-fi instructions in a pamphlet in the drawer where the extra cords are lept as well as a table tent explaining internet hookups. If your room did not have it, send me a note so I can follow up. And we will look into vending machine options. Good idea! Chris Hughes/Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
atlanta
Level Contributor
108 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 31 October 2013

Had a wonderful 5 day stay at the Marriott crystal gateway. The hotel is a perfect place to base out of for sightseeing in the DC area. Our room was spacious and clean with a comfortable bed. We decided after our first night to upgrade to the concierge level which provided us with breakfast and snacks through out the day...definitely worth the extra money!
If your room does not have a small refrigerator, they will bring one on request.
A major draw of this hotel is the connection to the underground city which is loaded with restaurants, shops, bars and everything else you need without stepping out of the hotel!
The metro is also located in the undergound and is easy to use and will take you to all the sites avoiding the cost of cabs. There are also many eating establishments within several blocks of the hotel which were very good.
Would definitely stay here again!

Room Tip: upgrade to concierge level for breakfast and snacks
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LorikAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 October 2013 via mobile

Was staying at this hotel for a conference. Excellent hotel for a conference. Everything is nearby and easy access to Metro. Washington D.C. Is so close and accessible. Close to shopping, restaurants, and attractions. Hotel bar is very good but service and be slow if they are overwhelmed.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Wales, Pennsylvania
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

Really nice lobby with free wifi...Lots of spaces to sit and hide...
The staff is extremely friendly and helpful...
Metro around the corner(yellow line), Lots of shopping/food underneath (Crystal City Shops) in case of inclement weather...
Great concierge breakfast, and snacks...
I'll be back...

Room Tip: Marriott rewards baby...and ask for an upgrade... corner suites have views in both the sitting area...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ctrlqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago, IL
Level Contributor
80 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 28 October 2013

I stayed for 2 nights at this hotel. I was just outside the Washington Metro Crystal CIty stop. I think I stayed at this exact same location about 6-7 years ago. Not much has changed. The room was spacious, clean and quiet. Check in was great. THe neighborhood was great. I found a Costco nearby. The Crystal CIty mall is a M-F place and mostly for the workers in the area. It did have a great Au Bon Pain. The Pentagon City mall was within walking distance. It had a great Nordstrom, California Pizza Kitchen and a really good Harris Teeter.

Price was great. Would stay again if I got the same rate.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjaysfan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 28 October 2013 via mobile

This hotel is conveniently located to the Metro station with quick access to the DC area. Easy to get to. The staff was incredibly friendly and helpful. Two points - first, I booked online and specifically for the "complimentary" shuttle which was supposed to run between hotels - non-existent. Second, call and ask about parking rates before booking online. I got socked on my way out.

Stayed October 2013
Helpful?
Thank Saxtell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Gateway Marriott

Property: Crystal Gateway Marriott
Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Arlington
#4 Luxury Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Official Description (provided by the hotel):
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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