Great location for Washington sight seeing, close to metro and lots of good bars and restaurants. Good sized rooms, clean comfortable and warm (we arrived with the snow) helpful staff. Didnt eat at the hotel great breakfast bar next door.More
Great location for Washington sight seeing, close to metro and lots of good bars and restaurants. Good sized rooms, clean comfortable and warm (we arrived with the snow) helpful staff. Didnt eat at the hotel great breakfast bar next door.MoreShow less
Thank you for the very kind words. I am so sorry you didn't get a chance to try our execllent breakfast buffet. Next time araound, let me know how it stacks up.
This is my third stay. Got up early to try and get some work done. Not happening. The free wifi is so slow it's unusable. Room is ok. At check in the desk clerk apparently had a problem with my using a third party to book my room. My co-worker had problems checking in (still not sure why) and is in his third room! We won't go into details on why here...not enough time! Let's just say, we'll be looking for a new hotel. Too bad as this is a very convenient location to our customer.
I am so very sorry to hear that you had such a difficult time while you stayed with us. Especially since this is your third visit.
I am available, when you do have the time, to go through any and all challenges you have faced and see what solution you may find attractive. I hate to hear that we took money from an unsatisfied guest.
I await your call/response.
I spent two nights in this hotel recently. Personally, I had no issues with the hotel. I had reserved a room with two double beds. When we arrived, the check-in process was easy. There were no problems with the my reservation. When we got to the room, it was clean and spacious. The group I was traveling with felt that the room smelled a bit musty, assuming it was from the A/C unit/heater. However, this didn't bother me. The bathroom was clean, the sheets seemed clean as well.
The one major issue we had was breakfast. My friends and I ventured downstairs on our first morning in town. We helped ourselves to the breakfast bar thinking it was a complimentary breakfast. It was only after we finished and were getting up to leave that we were provided with our bill. We hadn't noticed that there was a placard on the wall detailing the breakfast bar and prices. This wasn't made clear upon check-in. So, we paid of course. Needless to say, we didn't eat there the next morning.
Aside from the breakfast issue and the musty smell noticed by my friends, the rest of the stay was fairly uneventful. We were comfortable with the room. It was a nice stay for our short trip.
I am sorry to hear your trip was marred by the misunderstanding regarding breakfast but no HGI is allowed to give food away. The next time you book, might I suggest the Bed & Breakfast rates that we all have...for just a few dollars more a night, you will have breakfast coupons and will have no problems at all in the mornings...an excellent value.
Thank you for taking the time to let me know about your stay.
Stayed here for one night and would come back. Quiet location, close to Metro and great coffee shop is located one block away. Corner Bakery was close too. Staff were nice and helpful. Parking was easy. Bed was comfy and room was clean. Breakfast was good (The breakfast potatoes seasoned perfectly).
nk you for the kind words. I am very happy you found our hotel to be convenient for all your needs. The next time you go to Bayou Bakery, try the Red Velvet cupcakes with the real cream cheese icing. Knock your socks right off your feet!
I felt home at the hotel. the rooms were well kept and clean . The service was good, smiling and positive personel. They were eager to help you . I liked the breakfeast service and the atmosphere of the room
Thank you for taking the time to tell us that you enjoyed your stay. I will definitely pass your comments along to Zeny and Mebrat who work the breakfast shift. They will be delighted to hear they made you happy.
The Hilton Garden Inn is a great place with lots to offer. Easy access to the metro, great restaurants, and shops. Not far from the airport. The hotel is in fantastic condition and the staff is friendly. The rooms are very clean and safe. I've stayed here several times and would recommend it to everyone.
A heartfelt thank you for the great reviwe and for pointing out our location. We are indeed within walking distance of the Courthouse Plaza Metro station and 40 different restaurants. Since you stay here frequently, we will see you soon.