I stayed at the Arlington Court Suites as a matter of business. This location was chosen for me. I found the room to be spacious, well appointed, and comfortable. Daily breakfast was acceptable but with the absence of any fresh fruit. It was especially nice to have the suite style room since I was to at the hotel for several days of meetings. The reason for my rating as only average has to do with staff. My biggest staff complaint is with the hotel van driver. On my first night at the hotel, I wanted to go to the local grocery in order to pick up some meals for the room. I checked the schedule posted at the desk and presented myself in the lobby at the appointed time for the driver to take guests to the grocery. After the time had passed and no driver had apprear, I checked with the desk staff to see if the van was still going to run. I was assured that it would and I could hear as the clerk then called someone to notify them that they had a rider waiting. While continueing to wait, additional riders appreared. Still no driver. Another call from the clerk. The driver finally appeared about 10 minutes after the scheduled departure time. We began the trip and the driver dropped off the other riders at their locations. I was then taken to the grocery. As I exited the van, the driver said he would be back at 8 PM to pick me up. Since it was only 6:45, I asked if I was expected to wait on the street until 8 PM. I was told that I was because it was time for him to go on his break. Really?! He was ten minutes late getting to the lobby. Wasn't that his break? I said that the time was not acceptable and that I only had to run in and get a few items. Reluctantly, he agreed to drive around the block and come back and pick me up, which, as it turned out, was more than enough time for me to shop. Not a pleasant experience. The availability of a shuttle at this location is a nice perk since there is really not much within walking distance and that which is within distance is straight up hill. Just be sure to ask when you get off if and when the driver will be coming back or how to get a ride back to the hotel. About half of the staff that I encountered were friendly and knowledgable while others seemed a bit "in the dark." I was at the desk at one point and another guest was asking about eateries that delivered to the hotel. The clerk was clueless, claimed not to know. I had to let the other guest know that in the binder provided in the room by the hotel there was an entire section in the back listing establishements that delivered meals to that hotel.
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- Also Known As:
- Residence Court Hotel Arlington
- Residence Court Arlington