Me and the bf booked this hotel for an early birthday getaway day trip to dc. The agent that checked me in was absolutely AWFUL. (his name was tee something). I have a legal name and a given name. So i had requested for the reservation be made under my legal name. Long story short, the reservation was done by spg under my given name. Naturally, the agent asked me to verify or provide id for that name, i found the original email, with the confirmation number, with BOTH NAMES and even MULTIPLE emails of communication with spg regarding this reservation. HE DIDNT EVEN LOOK OR ACKNOWLEDGE THE emails. SO.... WHATS THE POINT OF MAKING A BIG DEAL IN ASKING ME IF YOU'RE NOT EVEN GOING TO CHECK?! seriously. I was annoyed. OH, let me add, this was AFTER he was arguing with another guest. We then asked him about parking.. he brushed us off and rolled his eyes at us?? Seriously? are we BOTHERING YOU? OR disrupting you in what youre SUPPOSED to be doing, your JOB??!
Moving on, we were assigned to a 6th floor room. Typical starwood standards, comfortable layout, cozy space. Loved it. Upon entering the room, I went to check and open the drawers and ended up breaking my nail. So, ladies, you know what i'm talking about, that rough edge that just bothers the doodles out of you and yet theres nothing you can do about it. So I called down and asked for a nail file to get sent up. OF COURSE. WITH MY LUCK.... that Tee guy picked up. He told me he'd check with housekeeping .. I waited about 1 hr in my room before heading out to our dinner reservation, and NO ANSWER. if you didnt have one, i really wouldve appreciated if you'd call and tell me that. Dont leave me hanging and waiting for a nail file after you tell me your gonna check !!!
When we came back from our day, ready to retire, I had stopped by the front desk to ask for a nail file, again, since i never got an answer. The sweetest agent - Raymi? - checked and checked his drawers and contacted housekeeping and genuinely went out of his way and load and behold.. HE FOUND ONE!! I then inquired about my rate and checkout time, he was so sweet and helpful and politely told me that since i had a prepaid rate, he was unable to disclose the details. This is what i expected from a le meridien !!!
The hotel is sufficient, great shower, good workspace/ desk area. comfortable bed. It was very centrally located to all the tourist-y things we did as well. About 5 min from arlington cemetery, if not closer. just across the bridge from DC 's national mall. Location is great. I would recommend this hotel to my friends and family, to all tripadvisor dc visitors. Just be on the lookout for Mr. Tee-something upon checkin. Wait a little longer on the other line, my friends. Or deal with unnecessary aggravation.
- Official Description (provided by the hotel):
- Centrally located among top destinations in the Washington, D.C. region, Le Méridien Arlington is a stylish boutique hotel close to numerous restaurants and shopping options for our guests. We are excited to announce our new, contemporary chic style restaurant and lounge coming this March! Between the dates of January 13th to March 14th we will have our formal restaurant and lounge closed to carry out some beautiful refinements in the name of Méridien! We do not anticipate any disruption to services as the hotel has taken alternative measures to provide you a great experience. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Palomar Arlington Kimpton