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Best Western Pentagon Hotel - Reagan Airport
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Reviews (1,182)
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All reviewsroom was cleanmetro stationreagan airportfree shuttlealways on timedc areayogurtthe breakfast areahotel shuttlecomplimentary breakfastconvenient locationarlington cemeterypentagonkeurigmallvirginia
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Reviewed 3 November 2011

Wanted a good value plus excellent accommodations,we found it at this best western.room was very comfy,clean,and the bedding smelled fresh.Free Breakfast was delicious and the free shuttle to the dc metro was great.If you are planning a stay in DC don't hesitate and book this hotel now, I know we are.

  • Stayed: October 2011
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1  Thank Papalincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 17 November 2011

Dear Papalincoln, Thank You for taking the time to comment on our hotel. We appreciate your business and look forward to accommodating you again.

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Reviewed 3 November 2011

Needed a hotel that had a shuttle to Reagan airport at a reasonable rate. This worked well for us, and we were happy with the comfort of the room (good beds and bathroom). The complimentary breakfast was better than most - had hot scrambled eggs! Would have given it 5 stars, except the shuttle only picked up hourly at the metro, and we had to wait longer than I would have liked.

  • Stayed: October 2011, travelled as a couple
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1  Thank Lynn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 17 November 2011

Dear Lynn M, Thank You for taking the time to comment on our hotel. Your feedback is very important to us and we are glad to hear you had an enjoyable stay. We look forward to accommodating you again.

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Reviewed 25 October 2011

Okay hotel with less than helpful staff. Rooms are basic but comfortable. The shuttle was often packed and people were forced to ride in an unsafe manner if they wanted to get on and not have to wait another hour. When we called in advance to ask if the hotel had a pool (and indicated the dates of our stay), we were told yes. They neglected to tell us that it was closed. When we called about the shuttle stop, we were not given enough info as to the exact location to wait.

  • Stayed: October 2011, travelled with family
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1  Thank meowmeow_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 17 November 2011

Dear meowmeow_7, Thank You for taking the time and consideration to let us know about the circumstances surrounding your recent visit to our hotel. Please accept our sincerest apologies for any inconsistencies in service you experienced during your stay.

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Reviewed 18 October 2011

This was my second stay at Best Western Pentagon. Very clean and very roomy. Close to the National Mall and sites. Shuttle and taxi service very fast.

  • Stayed: October 2011, travelled with family
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1  Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 17 November 2011

Dear Leslie K, Thank You for taking the time to comment on our hotel. We appreciate your business and look forward to accommodating you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2011

Was pleasantly surprised on our first visit to Best Western Pentagon. Not only was it a convenient shuttle ride to the DCA airport and Metro, there was plentiful dining and entertainment a short car ride away. The front desk staff was most helpful checking in and during our stay. Definitely on my list for a return visit.

  • Stayed: October 2011, travelled as a couple
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Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 17 November 2011

Dear William H, Thank You for taking the time to comment on our hotel. Your feedback is very important to us and we are glad to hear you had an enjoyable stay. We look forward to accommodating you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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