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“got stuck in dc for the night good value”

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Best Western Pentagon Hotel - Reagan Airport
Ranked #34 of 52 Hotels in Arlington
Reviewed 30 May 2014

Okay so I missed a connection due to weather and had to stay the night in dc. flight was leaving early so I was looking for something close to airport. They had free shuttle service and good price so that sold me since the airline wasn't paying. Not the greatest part of town comfort inn next door had restaurant and they had options for take out pizza and Chinese. room was clean service desk was accommodating bed was surprisingly comfortable. If your looking for good value for a overnight this is a great choice. Room had coffee maker, flat screen with cable hairdryer

Room Tip: I had to carry my bag up stairs to second floor I did not see an elevator. You may want to advise if...
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  • Stayed: May 2014, travelled solo
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1  Thank crittergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you so much for your comments! We are happy that you enjoyed your stay here with us. Come back and see us soon. We know your stay was unexcepted but hopefully in the near future we can be of service to you again.

Sincerely,
Subhash Vohra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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602 - 608 of 1,109 reviews

Reviewed 30 May 2014

No sound proofing between rooms. Can hear TV's, showers etc from adjoining rooms. adjoining room TV kept us awake most of the night. Had to call front desk to tell other roomer to quite down. Liked the looks of the hotel and outside grounds. good pool, but a bare minimum gift shop. Maid service good, but the remodeling left uneven floors between the dressing room and bathroom, so older people stubbed their toes. old fashion amenities that worked, but front door hard to open. lock flimisy and had been pulled out of the wall.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for taking the time out to write a comment/ review. By telling us what you liked and what we can improve on, you're giving us an opportunity to provide a superior experience for you and other guests in the near future. We appreciate your feedback. And we hope we will be able to provide services for you again.

Kindly,
Subhash Vohra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

This is in old Best Western and it shows on the exterior. The rooms have been upgraded so the beds are comfortable, the bathrooms not bad, and the carpet not so worn - but you can still tell you are getting what you pay for (lowest price within DC area?). There is a regular shuttle to the Pentagon City metro and on call for the airport. Breakfast was fair - middle of range in my experience of similar hotels. At some times of year the hotel will be the site for busloads of teens/kids on school trips.

Room Tip: Find out where kids are.
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  • Stayed: May 2014, travelled with family
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Thank onthesameday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Subhash Vohra
General Manager

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Reviewed 28 May 2014

We stayed in building # 2 and from what other reviewers have posted we must have been lucky or they are overly picky. We did switch rooms at first only because the room safe was not working. We did however have a decent stay, no issues or problems. The shuttle was convenient to the Metro and airport, however only ran until 10 p.m. so a few times we had to get a cab. We also found a great brewery that was pretty close to the hotel; Capital Brewing has great food and brews and is worth the $ 12.00 round trip cab ride. The daily "chow line" breakfasts were pretty standard for this level of hotel. Eggs, bacon, toast, bagels, yogurt and the ever popular waffle. Decent, not 5 star but not horrible. Front desk staff was very helpful, however the shuttle drivers were a bit surly. Housekeepers were polite and friendly and the beds were actually pretty comfortable. One area that needs to be addressed immediately is there are NO handrails at the steps leading to the rooms from the parking lot. On several occasions I saw older people struggle with trying to get up or down the 3 steps without falling. Very dangerous and a lawsuit just waiting to happen. Overall a 3 star property that could use a remodel.

Room Tip: stay on the upper floor, interior room facing parking lot.
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  • Stayed: May 2014, travelled with family
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Thank homerlike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for taking the time out to write a comment/ review. By telling us what you liked and what we can improve on, you're giving us an opportunity to provide a superior experience for you and other guests in the near future. We vaule your comments and will take everything in consideration. We appreciate your feedback. And we hope we will be able to provide services for you again.

Kindly,
Subhash Vohra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The room was just ok. I did not care too much for the beakfast. There was not much to choose from and what was there was not the good to me. The location is not the best. It seems as if you are almost in the middle of nowhere. I ask the person at the front desk where I could go for dinner and was referred to the pizza joint up the road. Which was not all that good but, my child was hungry. The mall is not far away and would have been a much better option. It has more of a variety.

  • Stayed: July 2013, travelled with family
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Thank Cheri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 7 August 2014

Dear Guest

Thank you for choosing to stay at the Best Western Pentagon. We are excited that you enjoyed our complimentary full breakfast, amenities, and your room. We truly appreciate your comments. This will help us to continuing to provide great customer service and to be able to target areas of improvement. As we are located in a residental area we also do provide shuttle service to Pentagon City Mall and driving distance there are many stores near by less than a mile. We value your comments and reviews and hope that you will stay with us in the near future. Thank you.

Come back and see us again!

Kind Regards,

Subhash Vohra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Horrible, horrible place!!! 1st room had no AC. Took over an 1 1/2 he's to get another room and that one reeked of urine!! Was told no more rooms available and we were here for a 5 day stay!! Shower never got hot and water would not drain. Stood shin deep until done!! Breakfast not edible food!! Staff was horribly nasty and rude!! Shuttle never on time!! Finally had to drive and park at Metro!! Worst Best Western I have ever stayed at!!! Lexington VA Best Western is a 5 star compared

Room Tip: Nothing good about this hotel!
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  • Stayed: May 2014, travelled on business
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Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 7 August 2014

Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Subhash Vohra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

If you stay here, then you're struggling with life. The management couldn't care less about the deplorable living conditions on this site, after all, it was sold out with over 400 eighth graders running around like frenzied bees. The breakfast buffet consisted of food with lesser quality than Alpo dog food. The management will ignore guests and the manager is rarely onsite. The business center consists of two PC's running Microsoft Vista, but the printers don't work. The bathroom was absolutely disgusting and the shower surround was falling apart, whereby allowing for an ant colony to live in the room with me. I had to spray down the shower just to get into it to bathe. If I have to stay here again, I will commit suicide! No Kidding! BEWARE ! ! !

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Sincerely,
Subhash Vohra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Pentagon Hotel - Reagan Airport

Address: 2480 South Glebe Road, Arlington, VA 22206
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 52 Hotels in Arlington
Price Range: £94 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Pentagon Hotel - Reagan Airport 2.5*
Number of rooms: 199
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, a business center, Full Hot American breakfast daily, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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